QNAP TS-h987XU-RP User Manual Download

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LEDs

LEDs indicate the system status and related information when the device is powered on. The following

LED information applies only when the drive is correctly installed and when the device is connected to the

network or to a host.

For details on the location of the LEDs, see

Components

System Status LED

Status

Description

Flashes green and red

alternately every 0.5

seconds

• A drive is being formatted.

• The device is being initialized.

• The operating system is being updated.

• RAID rebuilding is in progress.

• Online RAID Capacity Expansion is in progress.

• Online RAID Level Migration is in progress.

• The firmware is being updated.

Important

When updating the firmware, do not remove the power cord

or USB cable, and do not force-exit the application.

Red

• A drive is invalid.

• A shared folder has reached its full capacity.

• A shared folder is about to reach its full capacity.

• A system fan is not functioning.

• An error occurred when accessing (read/write) the data.

• A bad sector is detected on the hard drive.

• The device is in degraded read-only mode (two member drives failed in

RAID 5 or RAID 6 but the data can still be read).

• A hardware self-test error occurred.

Flashes red every 0.5

seconds

The device is in degraded mode (one member drive failed in RAID 1, RAID 5, or

RAID 6).

Green

The device is ready.

Flashes green every 0.5

seconds

• The device is not configured.

• A drive is not formatted.

Off

• All drives are in standby mode.

• The device is powered off.

TS-h987XU-RP User Guide

Basic Operations

Summary of Contents for TS-h987XU-RP

Page 1: ...TS h987XU RP User Guide Document Version 4 11 11 2022 ...

Page 2: ...System Fans 26 Installing Handles 31 Rail Kits 33 Expansion Unit Installation 33 QuTS hero Installation 37 Initializing QuTS hero Using Qfinder Pro 38 Initializing QuTS hero Using the Cloud Installation Website 40 3 Basic Operations Power Button 43 Reset Button 43 LEDs 44 Audio Alerts 46 4 NAS Migration NAS Migration Requirements 47 Status and Setting Changes After NAS Migration 47 Migrating a NAS...

Page 3: ...r Pro 51 QuTS hero 51 7 Notices Limited Warranty 52 Disclaimer 52 Copyright and Trademarks 52 GNU Public License 53 CE Notice 60 UKCA Notice 60 FCC Notice 60 VCCI Notice 61 BSMI Notice 61 SJ T 11364 2006 62 2 ...

Page 4: ...ice center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications This QNAP device is warranted against defects in materials and workmanship for...

Page 5: ...s Drive bays 1 3 PCIe 3 0 x2 Drive bays 4 5 PCIe 4 0 x4 Note For drive bay numbering see Drive Numbering 4 x 3 5 inch SATA 6 Gbps Drive compatibility 2 5 inch bays Important 2 5 inch drive trays only support drives with a maximum height of 7 mm 2 5 inch SATA solid state drives 2 5 inch U 3 NVMe solid state drives 2 5 inch U 2 NVMe solid state drives 3 5 inch bays 3 5 inch SATA hard disk drives 2 5...

Page 6: ...s 4 x USB 3 2 Gen 2 Type A Interface Buttons Power Reset Dimensions Form factor 1U Rackmount Dimensions H x W x D 43 3 430 479 mm 1 7 x 16 93 x 18 86 in Net weight 8 43 kg 18 58 lbs Others Power supply unit 2 x 300W 100 240V System battery CR2032 lithium battery 3V 225 mAh Warning This battery is a button battery If swallowed a lithium button battery can cause severe or fatal injuries within 2 hou...

Page 7: ...ys 2 5 inch drive trays 5 3 5 inch drive trays 4 Power cord 2 Screws for 2 5 inch drives 32 screws Screws for 3 5 inch drives 16 screws Quick Installation Guide QIG 1 Ethernet cable 1 x 10 GbE Cat6A ethernet cable Components Front Panel No Component No Component 1 Status LED 4 Power button 2 LAN LED 5 Angle brackets optional 3 Drive LEDs TS h987XU RP User Guide Product Overview 6 ...

Page 8: ... 10 Gigabit Ethernet speed LEDs 8 USB 3 2 Gen 2 Type A ports 3 10 Gigabit Ethernet activity LEDs 9 PCIe low profile flat cover 4 2 5 Gigabit Ethernet ports RJ45 10 Reset button 5 2 5 Gigabit Ethernet speed LEDs 11 Power supply units 6 2 5 Gigabit Ethernet activity LEDs System Board TS h987XU RP User Guide Product Overview 7 ...

Page 9: ...nnel A DIMM 2 blue 2 System fans 5 Memory slot 3 Channel B DIMM 1 black 3 Memory slot 1 Channel A DIMM 1 black 6 Memory slot 4 Channel B DIMM 2 blue Drive Numbering 2 5 inch Drive Bays 3 5 inch Drive Bays Network Port Numbering TS h987XU RP User Guide Product Overview 8 ...

Page 10: ...s ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply un...

Page 11: ... where children are likely to be present Installation Requirements Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals Free from objects that may obstruct device ventilation or apply pressure to the device or power cord Hardwar...

Page 12: ...5 Install drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Solid State Drives on 3 5 inch Trays Installing 2 5 inch Solid State Drives on 2 5 inch Trays 6 Connect the power cords and all applicable cables Note To set up redundant power supply connect power cords to both power supply units 7 Power on the NAS 8 Install QuTS hero For de...

Page 13: ...5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays For the list of compatible drive models go to https www qnap com compatibility Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Pull the handle to release the tray b Pull the tray out 3 Install...

Page 14: ... inch Solid State Drives on 3 5 inch Trays For the list of compatible drive models go to https www qnap com compatibility Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS TS h987XU RP User Guide Installation and Configuration 13 ...

Page 15: ...ve on the tray a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle TS h987XU RP User Guide Installation and Configuration 14 ...

Page 16: ...tic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the top cover a Remove the screws that secure the top cover to the chassis b Lift the top cover off the NAS TS h987XU RP User Guide In...

Page 17: ...o the chassis b Pull the tray out 4 Install a drive on the tray a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws to lock the drive to the tray TS h987XU RP User Guide Installation and Configuration 16 ...

Page 18: ...into the bay b Attach the screw that secures the drive tray to the chassis 6 Attach the top cover a Place the top cover on the NAS b Attach the screws that secure the top cover to the chassis TS h987XU RP User Guide Installation and Configuration 17 ...

Page 19: ... installing two modules use slots 2 and 4 Ensure that the modules are identical When installing four modules use slots 2 and 4 for the first pair and slots 1 and 3 for the second pair Ensure that each pair uses identical modules For details on slot numbering see System Board Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious inj...

Page 20: ...nts 4 Remove the top cover a Remove the screws that secure the top cover to the chassis b Lift the top cover up 5 Optional Remove an existing module a Push the retention clips outward simultaneously to release the module Warning Attempting to remove a module that is not completely released may damage the module and the system board b Hold the module by the edges TS h987XU RP User Guide Installatio...

Page 21: ...he metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the top cover a Place the cover on the NAS b Attach the screws that secure the top cover to the chassis TS h987XU RP User Guide Installation and Configuration 20 ...

Page 22: ...ome of which require QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blad...

Page 23: ...pe e Locate a specific component or device model in the list f Optional Click the corresponding Note icon to view more information 2 Power off the NAS 3 Disconnect the power cords from the electrical outlet 4 Disconnect all cables and external attachments 5 Remove the top cover a Remove the screws that secure the top cover to the chassis b Lift the top cover off the NAS 6 Remove the PCIe bracket a...

Page 24: ... screw that secures the cover to the bracket b Pull the cover away from the slot 8 Install the expansion card a Insert the card into the PCIe slot on the bracket b Attach the screw TS h987XU RP User Guide Installation and Configuration 23 ...

Page 25: ... into the PCIe slot on the system board b Attach the screws that secure the bracket to the chassis 10 Attach the top cover a Place the cover on the NAS b Attach the screws that secure the top cover to the chassis TS h987XU RP User Guide Installation and Configuration 24 ...

Page 26: ...ions in case of redundant PSU failures Redundant PSU failures include when the NAS is operating on a single healthy PSU only In this case if you want to stop receiving redundant PSU failure alerts and notifications go to Control Panel System Hardware General and deselect Enable redundant power supply mode 1 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you...

Page 27: ...acing System Fans Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components TS h987XU RP User Guide Installation and Configuration 26 ...

Page 28: ...s 1 Power off the NAS 2 Disconnect the power cords from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the top cover a Remove the screws that secure the top cover to the chassis b Lift the top cover off the NAS 5 Remove the fan unit from the chassis a Lift the fan unit out of the chassis TS h987XU RP User Guide Installation and Configuration 27 ...

Page 29: ...b Disconnect the power connectors of all fans from the system board 6 Remove the fan a Remove the screws that secure the fan to the fan unit TS h987XU RP User Guide Installation and Configuration 28 ...

Page 30: ... screw holes on the fan unit b Attach the screws that secure the fan to the fan unit 8 Insert the fan unit into the chassis a Connect the power connectors of all fans to the system board TS h987XU RP User Guide Installation and Configuration 29 ...

Page 31: ...b Insert the fan unit 9 Attach the top cover a Place the cover on the NAS b Attach the screws that secure the top cover to the chassis TS h987XU RP User Guide Installation and Configuration 30 ...

Page 32: ...to better grip and further secure the NAS on a rack Handles on the TS h987XU RP require manual installation 1 Power off the NAS 2 Install a handle on an angle bracket a Align the openings on the handle with the two round screw holes on the angle bracket b Attach the screws to lock the handle to the angle bracket TS h987XU RP User Guide Installation and Configuration 31 ...

Page 33: ... holes on the chassis Note Ensure that the handle faces the same direction as the front panel b Attach the screws to lock the angle bracket to the chassis 4 Install a second handle on the other side of the chassis 5 Power on the NAS TS h987XU RP User Guide Installation and Configuration 32 ...

Page 34: ...nits go to https www qnap com go compatibility expansion Expansion Unit Model Description Required Accessories TL R1620Sep RP Uses a SAS 12 Gbps SFF 8644 interface Supports SAS SATA HDD SSD One of the following storage expansion cards QXP 820S B3408 QXP 1620S B3616W mini SAS SFF 8644 cable RAIL B02 TL R1220Sep RP Uses a SAS 12 Gbps SFF 8644 interface Supports SAS SATA HDD SSD One of the following ...

Page 35: ...bps SFF 8088 interface Supports SATA HDD SSD 4 x SFF 8088 to SFF 8644 connector cables QXP 1600eS A1164 host bus adapter TL R1200S RP Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 3 x SFF 8088 to SFF 8644 connector cables QXP 1600eS A1164 host bus adapter RAIL B02 TL R400S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 connector cable QXP 400eS A1164 host bu...

Page 36: ... Power on the expansion units 4 Verify that the expansion units are recognized by the device a Log on to QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Connecting SATA JBOD Expansion Units The TS h987XU RP series supports connecting one SATA JBOD expansion unit For required accessories details see Expansion Unit Installat...

Page 37: ...ized by the NAS a Log on to QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion unit is listed Connecting USB Expansion Units To connect the TS h987XU RP to USB expansion units a USB Type A to USB Type C cable is required For required accessories details see Expansion Unit Installation 1 Connect the expansion unit to the NAS a Connect the USB ...

Page 38: ... will appear in the Smart Installation Guide wizard using any of the methods in the table You can also manually download the QTS firmware from https download qnap com Warning QTS and QuTS hero use different file systems Switching operating systems will reset the NAS and delete all data Method Description Requirements Qfinder Pro installation Recommended If the NAS is connected to your local area n...

Page 39: ...o your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the NAS in the list and then double click the name or IP address The Smart Installation Guide opens in the default web browser 5 If the screen shows a different operating system click QuTS hero Note This step is only req...

Page 40: ...ash vertical bar semicolon colon apostrophe quotation mark comma less than sign greater than sign backslash question mark percent sign dollar sign and the space character Important To protect your NAS from brute force attacks create a new system administrator account during QuTS hero initialization to disable the default admin account Password Specify an administrator password with 1 to 64 charact...

Page 41: ...l network 4 Find your NAS from the list and then click Initialize Tip If your NAS is connected to the Internet you can also go to https install qnap com set to enter the Cloud Key printed on the NAS This allows you to initialize the NAS even if your NAS and your computer are not on the same network The installation wizard opens in the default web browser 5 Create an account or sign in to myQNAPclo...

Page 42: ...installation 11 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Username Specify an administrator username that contains 1 to 32 characters The name can contain letters A to Z a to z numbers 0 to 9 and hyphens multi byte Chinese Japanese Korean and Russian characters Th...

Page 43: ...ick Next 17 Review the settings 18 Click Apply A confirmation message appears Warning Clicking Initialize deletes all data on the drive before installing QuTS hero 19 Click Initialize QuTS hero initialization starts It may take a few minutes to complete the process After the initialization you can click Go to NAS Management to start using QuTS hero and configuring other settings TS h987XU RP User ...

Page 44: ...irst MAC address in uppercase letters without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password would be 00089BF61575 Note You can find the first MAC address with Qfinder Pro or attached to a label on the device listed as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled mu...

Page 45: ...hen updating the firmware do not remove the power cord or USB cable and do not force exit the application Red A drive is invalid A shared folder has reached its full capacity A shared folder is about to reach its full capacity A system fan is not functioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two ...

Page 46: ...is operating at 1 Gbps or 100 Mbps Off The network connection is operating at 10 Mbps There is no network connection 2 5 Gigabit Ethernet Activity LED Status Description Orange A network connection has been established Flashes orange The device is being accessed from the network Off There is no network connection 10GBASE T Ethernet Speed LED Status Description Green The network connection is opera...

Page 47: ...5 seconds 3 every 5 minutes A power error occurred A system fan is not functioning A fan module has been removed 2 A storage pool is about to reach full capacity A storage pool has reached full capacity A storage pool status error occurred A shared folder is about to reach its full capacity A shared folder has reached its full capacity A shared folder status error occurred A drive is plugged in or...

Page 48: ...cient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration see How to Migrate Data and Folder Permissions between QTS and QuTS hero with HBS3 Status and Setting Changes After NAS Migration The status of NAS data and settings varies after migration Data and Settings After NAS Migration Registered myQNAPcloud name Y...

Page 49: ...le Multimedia features Some multimedia features are disabled by default Migrating a NAS Important Before performing NAS migration ensure that you understand all requirements and possible changes after migration For details see the following topics NAS Migration Requirements Status and Setting Changes After NAS Migration 1 Power off the source NAS and the destination NAS 2 Remove the drives Importa...

Page 50: ...RAID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail Triple Mirror Multiple of 3 For example 3 6 9 12 disks and so forth One or two member drives fail RAID TP 5 One two or three member drives fail 1 Log on to QuTS hero 2 Go to Main Menu Storage Snapsho...

Page 51: ... 4 2 RAID 10 Yes 4 Must be an even number One disk per subgroup fails RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Triple Mirror Yes Multiple of 3 For example 3 6 9 12 disks and so forth 2 RAID TP Yes 5 3 Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com c...

Page 52: ... myQNAPcloud Link myQNAPcloud Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system TS h987XU RP User Guide Glossary 51 ...

Page 53: ...onsequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves...

Page 54: ...ved You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two steps 1 assert copyright on the software and 2 offer you this License giving you legal permission to copy distribute and or modify it For the developers and authors protection the GPL clearly explains that ...

Page 55: ...n the normal form of packaging a Major Component but which is not part of that Major Component and b serves only to enable use of the work with that Major Component or to implement a Standard Interface for which an implementation is available to the public in source code form A Major Component in this context means a major essential component kernel window system and so on of the specific operatin...

Page 56: ...g Modified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you also meet all of these conditions a The work must carry prominent notices stating that you modified it and giving a relevant date b The work must carry prominent notices stating that it is released under ...

Page 57: ...Library need not be included in conveying the object code work A User Product is either 1 a consumer product which means any tangible personal property which is normally used for personal family or household purposes or 2 anything designed or sold for incorporation into a dwelling In determining whether a product is a consumer product doubtful cases shall be resolved in favor of coverage For a par...

Page 58: ...e ways as different from the original version or d Limiting the use for publicity purposes of names of licensors or authors of the material or e Declining to grant rights under trademark law for use of some trade names trademarks or service marks or f Requiring indemnification of licensors and authors of that material by anyone who conveys the material or modified versions of it with contractual a...

Page 59: ...with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other charge for exercise of rights granted under this License and you may not initiate litigation including a cross claim or counterclaim in a lawsuit alleging that any patent claim is infringed by making u...

Page 60: ...her pertinent obligations then as a consequence you may not convey it at all For example if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey the Program the only way you could satisfy both those terms and this License would be to refrain entirely from conveying the Program 14 Use with the GNU Affero General Public License Notwithstanding...

Page 61: ... RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 18 Interpretation of Sections 16 and 17 If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms reviewing co...

Page 62: ...diate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Important Any modifications made to this device that are not approv...

Page 63: ...这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS h987XU RP User Guide Notices 62 ...

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