QNAP TS-h2490FU User Manual Download Page 47 | Manualshive

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10.

Go to

Main Menu

>

Storage & Snapshots

>

Storage Space

.

11.

Locate the shared folder that contains the new drive and then verify that the status is

Rebuilding

.

Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, RAID 60, triple mirror, and RAID-TP volume from degraded mode.

Disk Volume

RAID

Recovery

Support

Number of Disks

Maximum Number of Removed Drives

RAID 0

Yes

≥ 2

N/A

RAID 1

Yes

2

1

RAID 5

Yes

≥ 3

1

RAID 6

Yes

≥ 4

2

RAID 10

No

≥ 4 (Must be an even
number)

One or two member drives in two different
pairs fail.

RAID 50

Yes

≥ 6

One disk per subgroup fails.

RAID 60

Yes

≥ 8

Two disks per subgroup fail.

Triple Mirror

Yes

Multiple of 3. (For example,
3, 6, 9, 12 disks and so
forth.)

2

RAID-TP

Yes

≥ 5

3

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://docs.qnap.com

Compatibility List

https://www.qnap.com/compatibility/

NAS Migration Compatibility

https://www.qnap.com/en/nas-migration

Expansion Unit Compatibility

http://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com/

TS-h2490FU User Guide

Troubleshooting

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Summary of Contents for TS-h2490FU

Page 1: ...TS h2490FU User Guide Document Version 1 08 10 2020 ...

Page 2: ...ot Swapping Redundant Power Supply Units 25 Expansion Unit Installation 27 QuTS hero Installation 30 Installing QuTS hero Using Qfinder Pro 31 Installing QuTS hero Using the Cloud Key 33 4 Basic Operations Power Button 36 Reset Button 37 LEDs 38 Audio Alert 40 5 NAS Migration NAS Migration Requirements 42 Status and Setting Changes After NAS Migration 42 Migrating a NAS 43 6 Troubleshooting Forcin...

Page 3: ...Qfinder Pro 47 QuTS hero 47 8 Notices Limited Warranty 48 Disclaimer 48 GNU Public License 48 CE Notice 56 FCC Notice 56 VCCI Notice 56 BSMI Notice 57 SJ T 11364 2006 57 2 ...

Page 4: ...tems This guide also assumes that the user is trained to recognize hazards including the appropriate actions the user needs to take to prevent personal injury and damage to data and property Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critica...

Page 5: ...er for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are su...

Page 6: ...mory 5 GB dual boot OS protection Storage Drive bays 24 x 2 5 inch U 2 PCIe NVMe Drive compatibility 2 5 inch bays 2 5 inch U 2 NVMe Gen 3 0 x 4 solid state drives Tip For the list of compatible drive models go to https www qnap com compatibility SSD cache acceleration support Supported Hot swapping Supported Network 25 Gigabit Ethernet ports 2 x 25 GbE SmartNIC SFP28 4 x 25 GbE SmartNIC SFP28 2 5...

Page 7: ...te The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System 4 x 60 mm 12V DC fans Operating temperature 0 C to 35 C 32 F to 95 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip For the list of compatible drive models and expansion...

Page 8: ...omponent 1 Drive activity LED 5 System status LED 2 Drive status LED 6 2 5 Gigabit Ethernet LED 3 Power button 7 Expansion unit LED 4 10 Gigabit Ethernet LED Rear Panel TS h2490FU 7302P 128G TS h2490FU User Guide Product Overview 7 ...

Page 9: ...t 4 25 GbE SFP28 6 Power supply unit 2 13 Ethernet port 2 25 GbE SFP28 7 Ethernet port 6 2 5 GbE RJ45 TS h2490FU 7232P 64G No Component No Component 1 Ethernet port 1 25 GbE SFP28 7 Com port Note This port is only for engineering purposes 2 Ethernet port 5 2 5 GbE RJ45 8 Power button 3 PCIe low profile covers 9 Reset button 4 Power supply unit 1 10 USB 3 2 Gen 1 Type A ports 5 Power supply unit 2 ...

Page 10: ... slot 12 5 Memory slot 2 16 Memory slot 13 6 Memory slot 3 17 Memory slot 14 7 Memory slot 4 18 Memory slot 15 8 Memory slot 5 19 Memory slot 16 9 Memory slot 6 20 PCIe slot 4 PCIe 4 0 x8 Note This slot is preinstalled with a 25 GbE SFP28 network card 10 Memory slot 7 21 PCIe slot 5 PCIe 4 0 x16 Note This slot is preinstalled with a 25 GbE SFP28 network card 11 Memory slot 8 TS h2490FU User Guide ...

Page 11: ...4 Memory slot 1 15 Memory slot 12 5 Memory slot 2 16 Memory slot 13 6 Memory slot 3 17 Memory slot 14 7 Memory slot 4 18 Memory slot 15 8 Memory slot 5 19 Memory slot 16 9 Memory slot 6 20 PCIe slot 4 PCIe 4 0 x8 10 Memory slot 7 21 PCIe slot 5 PCIe 4 0 x16 Note This slot is preinstalled with a 25 GbE SFP28 network card 11 Memory slot 8 TS h2490FU User Guide Product Overview 10 ...

Page 12: ...mponents ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power su...

Page 13: ...that may obstruct NAS ventilation or apply pressure to the NAS or power cord Hardware and peripherals Storage drives For the list of compatible drive models go to https www qnap com compatibility Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting Up the NAS Important Read all safety requirements and information in Safety Information carefully before setting up the NAS ...

Page 14: ...ecting USB Expansion Units 5 Connect the power cord and all applicable cables 6 Power on the NAS For details see Front Panel 7 Install QuTS hero For details see QuTS hero Installation 8 Log on to QuTS hero If QuTS hero finds unused disks in your NAS it will ask you to initialize these disks Click Initialize to start the process TS h2490FU User Guide Product Overview 13 ...

Page 15: ...es Installing 2 5 inch Solid state Drives on 2 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove...

Page 16: ...a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay TS h2490FU User Guide Installation and Configuration 15 ...

Page 17: ...s Important QNAP recommends installing modules in groups of eight Ensure that all eight modules are identical Install the groups in sequence and follow the assigned slots for each group Install memory modules in groups of eight or sixteen When installing eight memory modules install the memory in slots 1 3 5 7 10 12 14 and 16 For details on slot order see the table below Module Group Slot Number F...

Page 18: ...s and other body parts away from other moving components 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Loosen the screws b Pull the controller out of the chassis TS h2490FU User Guide Installation and Configuration 17 ...

Page 19: ... the module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard c Hold the module by the edges d Carefully slide the module out of the slot TS h2490FU User Guide Installation and Configuration 18 ...

Page 20: ...e in the slot b Insert the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover a Place the cover on the device b Push the device into the chassis TS h2490FU User Guide Installation and Configuration 19 ...

Page 21: ...9 Power on the device 10 Verify that the module is recognized by the device a Log on to QuTS hero as administrator b Go to Control Panel System System Status Hardware Information c Check the value for Total memory TS h2490FU User Guide Installation and Configuration 20 ...

Page 22: ...Keep your hands and other body parts away from other moving components Important Dual port 25GbE SFP28 network expansion cards are pre installed on PCIe Gen 4 0 x8 slot 4 and 5 on the TS h2490FU 7302P 128G One dual port 25GbE SFP28 network expansion card is pre installed on PCIe Gen 4 0 x8 slot 5 on the TS h2490FU 7232P 64G Slot 2 will reduce its speed from x8 to x4 if an expansion card is install...

Page 23: ... the controller out of the chassis 5 Remove the PCIe cover a Remove the screw that secures the cover to the bracket b Pull the cover away from the slot TS h2490FU User Guide Installation and Configuration 22 ...

Page 24: ...ket to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws TS h2490FU User Guide Installation and Configuration 23 ...

Page 25: ...ll the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw 8 Attach the case cover a Place the cover on the device b Push the device into the chassis TS h2490FU User Guide Installation and Configuration 24 ...

Page 26: ...cord to the electrical outlet 11 Power on the NAS Hot Swapping Redundant Power Supply Units 1 Power off the storage controller 2 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing TS h2490FU User Guide Installation and Configuration 25 ...

Page 27: ...ervice technician must disconnect all PSU cords before installing or replacing system components 3 Firmly press the latch toward the handle and then pull the PSU out 4 Insert the new PSU 5 Connect the power cord to the PSU and the electrical outlet TS h2490FU User Guide Installation and Configuration 26 ...

Page 28: ...ccessories REXP 1620U RP Uses a SAS 12 Gbps SFF 8644 interface Supports SAS SATA HDD SSD SAS 12G2E storage expansion card mini SAS SFF 8644 cable RAIL A03 57 REXP 1220U RP Uses a SAS 12 Gbps SFF 8644 interface Supports SAS SATA HDD SSD SAS 12G2E storage expansion card mini SAS SFF 8644 cable RAIL A03 57 REXP 1610U RP Uses a SAS 6 Gbps SFF 8644 interface Supports SATA HDD SSD SAS 12G2E storage expa...

Page 29: ...2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable RAIL B02 Connecting SAS Expansion Units To connect the device to SAS expansion units a storage expansion card must be installed in the device For required accessories details see Expansion Unit Installation 1 Install a storage expansion card on the PCIe slot For details see Replacing Expansion Cards 2 Connect the expansio...

Page 30: ...s 4 Verify that the expansion units are recognized by the device a Log on to QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Connecting USB Expansion Units To connect the TS h2490FU to USB expansion units USB Type A to USB Type C cables or USB Type C to USB Type C cables are required For required accessories details see Ex...

Page 31: ...e expansion units 3 Verify that the expansion units are recognized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed QuTS hero Installation The TS h2490FU uses the QNAP QuTS hero operating system You can install QuTS hero using any of the following methods TS h2490FU User Guide Installation and Configuration...

Page 32: ...ccount Cloud Key Installing QuTS hero Using Qfinder Pro Warning Installing QuTS hero deletes all data on the drives Back up your data before proceeding Note You can revert to QTS operating system anytime For details see QuTS hero user guide 1 Power on the device 2 Connect the device to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To ...

Page 33: ...one date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 10 Click Next The Configure the network settings screen appears 11 Select Obtain an IP address automatically DHCP 12 Click Next The Cross platform file transfer service screen appears 13 Select the types of devices that you will use to access shared folders o...

Page 34: ... on the web page to specify the Cloud Key on the NAS The installation wizard opens in the default web browser 5 Create an account or sign in to myQNAPcloud Note You must return to this page to complete the installation after creating an account 6 Specify the myQNAPcloud device name for the NAS Note The myQNAPcloud device name is used when remotely accessing the NAS For security purposes the myQNAP...

Page 35: ...o 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 12 Click Next 13 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 14...

Page 36: ...g QuTS hero 21 Click Confirm QuTS hero is installed 22 Optional Click Go to NAS Management Tip Click Go to NAS Management to set more advanced QuTS hero configuations and settings For details see QuTS hero User Guide TS h2490FU User Guide Installation and Configuration 35 ...

Page 37: ...ower on Press the button once The device powers on Power off Press and hold the button for 1 5 seconds The device powers off Force power off Press and hold the button for 5 seconds The device powers off Important Use this method only when the device is unresponsive TS h2490FU User Guide Basic Operations 36 ...

Page 38: ...o A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system res...

Page 39: ... LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host Note The 10 GbE LED only works when a 10 GbE network expansion card is installed For details on the location of the LEDs see Components TS h2490FU User Guide Basic Operations 38 ...

Page 40: ...ioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Green The device is ready Flashe...

Page 41: ...ection 10 Gigabit Ethernet speed Green A 10 GbE network connection has been established Orange The network connection is operating at below 10 Gbps Off There is no network connection 10 Gigabit Ethernet activity Orange A network connection has been established Flashes orange Data is being transmitted Off There is no network connection Expansion Orange An expansion unit is connected Off No expansio...

Page 42: ...capacity The storage pool has reached full capacity A storage pool status error occurred The shared folder is about to reach its full capacity The shared folder has reached its full capacity A shared folder status error occurred A drive is plugged in or out 1 The NAS was powered off by force shutdown hardware shutdown The NAS was powered on successfully and is ready Long and short beeps 1 long and...

Page 43: ...S and QuTS hero NAS is not supported Warning Migrating drives between QTS NAS and QuTS hero NAS can cause data corruption The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration see How to Migrate Data and Folder Permissions between QTS and QuTS hero with HBS3 Status and Setti...

Page 44: ...grated Warning QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less RAM than the source NAS the following features and applications might not function Virtualization Station Qsirch and Snapshots Services Only services supported by the destination NAS are available Multimedia features Some multimedia features are disabled by defa...

Page 45: ...stall source NAS drives onto the destination NAS drive trays b Insert the drive trays into the destination NAS 4 Power on the destination NAS 5 Log on to QuTS hero as an administrator on the destination NAS The destination NAS automatically checks for the latest firmware update TS h2490FU User Guide NAS Migration 44 ...

Page 46: ... RAID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail Triple Mirror Multiple of 3 For example 3 6 9 12 disks and so forth One or two member drives fail RAID TP 5 One two or three member drives fail 1 Log on to QuTS hero 2 Go to Main Menu Storage Snapsh...

Page 47: ... RAID 10 No 4 Must be an even number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Triple Mirror Yes Multiple of 3 For example 3 6 9 12 disks and so forth 2 RAID TP Yes 5 3 Support and Other Resources QNAP provides the following resources Resource URL Documentation https docs qnap com Compatibility List http...

Page 48: ...and myQNAPcloud Link myQNAPcloud Link Enables you to access the NAS over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system TS h2490FU User Guide Glossary 47 ...

Page 49: ... QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any in...

Page 50: ...this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on gen...

Page 51: ...he work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License...

Page 52: ... not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of th...

Page 53: ...curs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abil...

Page 54: ...overed work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless a...

Page 55: ...such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Source...

Page 56: ...published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed ...

Page 57: ...ion against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user...

Page 58: ...年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS h2490FU User Guide Notices 57 ...

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