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Technical Support

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Summary of Contents for TS- EC80 Series

Page 1: ...QNAP Turbo NAS TS ECx80 Series Hardware User Manual 2014 QNAP Systems Inc All Rights Reserved ...

Page 2: ...chased may not support certain functions dedicated to specific models All features functionality and other product specifications are subject to change without prior notice or obligation Information presented is subject to change without notice No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means mechanical electronic photocopying re...

Page 3: ...accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any individual or entity Note Back up your system periodically to avoid any potential data loss QNAP disclaims any responsibility of all sorts of data loss or re...

Page 4: ...imits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio ...

Page 5: ... communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increas...

Page 6: ...tions must be strictly followed Failure to do so could result in injury to human body or death Caution This icon indicates the action may lead to disk clearance or loss OR failure to follow the instructions could result in data damage disk damage or product damage 6 ...

Page 7: ...TS EC880 PRO TS EC1080 PRO 20 Chapter 6 Network Expansion Card Installation 23 6 1 TS EC880 PRO TS EC1080 PRO 23 6 2 TS EC2480U RP TS EC1680U RP TS EC1280U RP TS EC880U RP 27 Chapter 7 Install an mSATA Flash module to the NAS 29 7 1 TS EC2480U RP TS EC1680U RP TS EC1280U RP TS EC880U RP 29 7 2 TS EC880 PRO TS EC1080 PRO 33 Chapter 8 Hot swap Hard Drives 36 Chapter 9 RAID Recovery 38 Chapter 10 Use...

Page 8: ...ny liquid 8 Do not place the NAS on any uneven surface to avoid falling off and damage 9 Make sure the voltage is correct in the location where the NAS is installed Contact the distributor or the local power supply company for the information 10 Do not place any object on the power cord 11 Do not attempt to repair the NAS in any occasions Improper disassembly of the product may expose the users to...

Page 9: ...lt system firmware or installing any unauthorized third party applications on QNAP products System TS EC880 Pro TS EC1080 Pro TS EC880U RP CPU Quad Core Intel Xeon Processor E3 1200 v3 Family Quad Core Intel Xeon Processor E3 1200 v3 Family Quad Core Intel Xeon Processor E3 1200 v3 Family Memory 2GB DDR3 ECC RAM 2GB DDR3 ECC RAM 4GB DDR3 ECC RAM Flash 512MB USB DOM 512MB USB DOM 512MB USB DOM CPU ...

Page 10: ...ily Quad Core Intel Xeon Processor E3 1200 v3 Family Memory 4GB DDR3 ECC RAM 4GB DDR3 ECC RAM 4GB DDR3 ECC RAM Flash 512MB USB DOM 512MB USB DOM 512MB USB DOM CPU replaceable No No No Memory replaceable Yes Yes Yes Number of LONG DIMM slots 4 4 4 Number of hard drive slots 12 16 24 Number of PCIe slots 2 2 2 Number of internal cache ports 2 2 2 10 ...

Page 11: ...he following settings are reset to default System administration password admin TCP IP configuration Obtain the IP address settings automatically via DHCP TCP IP configuration Disable Jumbo Frame TCP IP configuration If port trunking is enabled dual LAN models only the port trunking mode will be reset to Active Backup Failover System Port 8080 system service port Security Level Low Allow all conne...

Page 12: ...s by web based system reset in Control Panel System Settings Backup Restore Restore to Factory Default except all the data are reserved The settings such as the users user groups and the network share folders previously created will be cleared To retrieve the old data after the advanced system reset create the same network share folders on the NAS and the data will be accessible again 12 ...

Page 13: ...py button To use this function follow the steps below 1 Make sure a hard drive is installed and formatted on the NAS The default network share Qusb or Usb is created 2 Turn on the NAS 3 Configure the behavior of the Copy button on Backup Station External Backup USB one touch copy page 4 Connect the USB storage device to the front USB port of the NAS 5 Press the Copy button The USB LED will flash T...

Page 14: ...n is in process Red 1 The hard drive is invalid 2 The disk volume has reached its full capacity 3 The disk volume is going to be full 4 The system fan is out of function 5 An error occurs when accessing read write the disk data 6 A bad sector is detected on the hard drive 7 The NAS is in degraded read only mode 2 member drives fail in a RAID 5 or RAID 6 configuration the disk data can still be rea...

Page 15: ...ont USB port is being removed from the NAS 3 The USB device connected to the front USB port of the NAS is being accessed 4 The data is being copied to or from the external USB or eSATA device Blue A front USB device is detected after the device is mounted Off 1 No USB device is detected 2 The NAS has finished copying the data to or from the USB device connected to the front USB port eSATA Orange F...

Page 16: ... Short beep 0 5 sec 3 The NAS data cannot be copied to the external storage device from the front USB port Long beep 1 5 sec 3 every 5 min The system fan is out of function Long beep 1 5 sec 2 1 The disk volume is going to be full 2 The disk volume has reached its full capacity 3 The hard drives on the NAS are in degraded mode 4 The user starts the hard drive rebuilding process 5 A hard drive is p...

Page 17: ...to install a RAM module on the NAS Failure to do so could result in injury to human body or death QNAP provides RAM module optional purchase for users to upgrade the memory of the NAS Insert an extra RAM module on the motherboard of the NAS to upgrade the memory The total memory will be shown in System Information of the administration page 5 1 TS EC2480U RP TS EC1680U RP TS EC1280U RP TS EC880U R...

Page 18: ... 2 Before installing the network expansion card put on an antistatic wrist strap to prevent electrostatic discharge The crocodile clip should be connected to the ground 3 Loosen the 2 screws on the rear of the NAS as shown in the illustration 4 Hold the handle pulled backwards to remove the Motherboard Drawer 18 ...

Page 19: ...e RAM slot 6 Grasp the edge of the RAM module Align the notch on the gold edge of the RAM module with the notch in the RAM slot Insert the RAM module to the RAM slot until it cannot go any further 7 Insert the Motherboard Drawer push the handle locking NAS rear two screws 19 ...

Page 20: ...etwork cable s and any other connectors or cables from the NAS 2 Before installing the network expansion card put on an antistatic wrist strap to prevent electrostatic discharge The crocodile clip should be connected to the ground 3 Loosen the seven screws on the rear of the NAS 20 ...

Page 21: ...4 Remove the case cover of the NAS gently 5 Loosen the cable 21 ...

Page 22: ... the RAM slot 7 Grasp the edge of the RAM module Align the notch on the gold edge of the RAM module with the notch in the RAM slot Insert the RAM module to the RAM slot until it cannot go any further 8 Installed on the NAS enclosure locking rear of the seven screws NAS 22 ...

Page 23: ...e NAS Failure to do so could result in injury to human body or death The TS x80 series provides expansion slots for network expansion Insert an extra network expansion card optional purchase to the motherboard of the NAS to increase the network bandwidth 6 1 TS EC880 Pro TS EC1080 Pro Please refer to the compatibility table below and replace a proper bracket for the network expansion card Bracket ...

Page 24: ...nect 10GbE Network Adapters Short reach optical OCe11102 NM 3 Emulex OneConnect 10GbE Network Adapters SFP Direct attach copper OCe11102 IX 4 Emulex OneConnect 10GbE Network Adapters Short reach optical OCe11102 IM 1 Turn off the NAS Disconnect the power adaptor network cable s and any other connectors or cables from the NAS 2 Before installing the network expansion card put on an antistatic wrist...

Page 25: ...4 Remove the case cover of the NAS gently 5 Loosen the screws and remove the expansion slot cover 25 ...

Page 26: ... until it cannot go any further 7 Fasten the screws 8 Close the case cover and fasten the screws Connect the power adaptor and cables to the NAS 9 To check that the network expansion is recognized by the NAS power up the NAS and login the web interface as an administrator Go to Control Panel System Settings Network TCP IP and check the total number of network interfaces 26 ...

Page 27: ...ectors or cables from the NAS 2 Before installing the network expansion card put on an antistatic wrist strap to prevent electrostatic discharge The crocodile clip should be connected to the ground 3 Loosen the 2 screws on the rear of the NAS as shown in the illustration 4 Hold the handle pulled backwards to remove the Motherboard Drawer 27 ...

Page 28: ...sten the screw 7 Push back Motherboard Drawer Then fasten the screw 8 Connect the power adaptor and cables to the NAS 9 To check that the network expansion is recognized by the NAS power up the NAS and login the web interface as an administrator Go to Control Panel System Settings Network TCP IP and check the total number of network interfaces 28 ...

Page 29: ...nd trained technician Strictly adhere to the instructions to install a mSATA module on the NAS Failure to do so could result in injury to human body or death 7 1 TS EC2480U RP TS EC1680U RP TS EC1280U RP TS EC880U RP 1 Turn off the NAS Disconnect the power adaptor network cable s and any other connectors or cables from the NAS 29 ...

Page 30: ...2 Loosen the 2 screws on the rear of the NAS as shown in the illustration 3 Hold the handle and pull backwards to remove the Motherboard Drawer 30 ...

Page 31: ...le Align the notch on the gold edge of the mSATA module with the notch in the mSATA slot Insert the mSATA Flash Module to the mSATA slot until it cannot go any further 5 Insert the module fixing 6 Return the Motherboard Drawer to its normal position 31 ...

Page 32: ...nd cables to the NAS 8 To check that the mSATA Flash Module is recognized by the NAS power up the NAS and login to the web interface as an administrator Go to Control Panel Storage Manager Disk and check the Internal Cache Port 32 ...

Page 33: ...her connectors or cables from the NAS 2 Before installing the network expansion card put on an antistatic wrist strap to prevent electrostatic discharge The crocodile clip should be connected to a grounded surface 3 Loosen the seven screws on the rear of the NAS 4 Remove the case cover of the NAS gently 33 ...

Page 34: ...TA Flash Module Align the notch on the gold edge of the mSATA Flash Module with the notch in the mSATA slot Insert the mSATA Flash Module to the mSATA slot until it cannot go any further 6 Insert and fasten screws in place as indicated 34 ...

Page 35: ...ct the power adaptor and cables to the NAS 8 To check that the mSATA Flash Module is recognized by the NAS power up the NAS and login to the web interface as an administrator Go to Control Panel Storage Manager Disk and check the Internal Cache Port 35 ...

Page 36: ... improper installation of hard disks in any occasions for any reasons Note that if a hard drive new or used which has never been installed on the NAS before is installed the hard drive will be formatted and partitioned automatically and all the disk data will be cleared System Supports 3 5 inch SATA Hard Drives Supports 2 5 inch SATA Hard Drives Supports SSD Supports Hot swap ping Hard Drives RAID...

Page 37: ... new hard drive to replace the failed one The capacity of the new hard drive should be the same as or larger than the failed hard drive 4 Unplug the failed drive from the NAS Wait for about 20 seconds or until the server beeps twice 5 Remove the failed drive from the drive tray 6 Install the new hard drive on the drive tray Insert it to the NAS 7 The server should beep 1 5 seconds twice 8 Check th...

Page 38: ...er an inactive RAID group on the NAS 1 Make sure the volume status of the RAID group is Not active 2 Install the same hard drives which have been formerly removed from the NAS back to the same hard drive slots 3 Go to Storage Manager Storage Pools Select the degraded or inactive RAID group Click Manage Recover 4 Wait for about 1 minute for the process to complete When finished the NAS data can be ...

Page 39: ...ing all the original hard disk drives to the NAS and they can be spun up identified accessed and the hard drive superblock is not damaged N A If re inserting all the original hard disk drives to the NAS and they can be spun up identified accessed and the hard drive superblock is not damaged RAID crash N 2 N 2 failed hard drive and any of the remaining hard drives cannot be spun up or identified or...

Page 40: ...ill be shown N A S 5 F 4 D E 3 1 6 9 2 5 4 1 0 0 1 0 0 For the first time installation the LCD panel shows the number of hard drives detected and the IP address Configure the hard drives Number of hard drives detected Default disk configuration Available disk configuration options 1 Single Single 2 RAID 1 Single JBOD RAID 0 RAID 1 3 RAID 5 Single JBOD RAID 0 RAID 5 4 or above RAID 5 Single JBOD RA...

Page 41: ...e RAID synchronization and the progress will be shown on Storage Manager Storage Pools page The synchronization rate is around 30 60 MB s vary by hard drive models system resource usage etc Note If a member drive of a RAID configuration were lost during the synchronization the RAID device will enter degraded mode The volume data is still accessible When a new member drive is added the NAS will sta...

Page 42: ...Main Menu consists of the following items 1 TCP IP 2 Physical disk 3 Volume 4 System 5 Shut down 6 Reboot 7 Password 8 Back 1 TCP IP The following options are available LAN1 IP Address LAN1 Subnet Mask LAN1 Gateway LAN 1 PRI DNS LAN 1 SEC DNS Enter Network Settings Network Settings DHCP Network Settings Static IP Network Settings BACK Back to Main Menu In Network Settings Static IP users can confi...

Page 43: ...more than one volume press the Select button to view the information The following table shows the description of the LCD messages for RAID 5 configuration LCD Display Drive configuration RAID5 S RAID5 spare RAID5 D RAID 5 degraded mode RAID 5 B RAID 5 rebuilding RAID 5 S RAID 5 re synchronizing RAID 5 U RAID 5 is unmounted RAID 5 X RAID 5 non activated 4 System This section shows the system tempe...

Page 44: ...D panel is blank Enter this option to change the password of the LCD panel Select Yes to continue C h a n g e P a s s w o r d Y e s N o Enter a password of maximum 8 numeric characters 0 9 When the cursor moves to OK press the Enter button Verify the password to confirm the changes N e w P a s s w o r d O K 8 Back Select this option to return to the main menu 44 ...

Page 45: ...em fan fails Sys Overheat The system overheats HDD Overheat The hard drive overheats CPU Overheat The CPU overheats Network Lost Both LAN 1 and LAN 2 are disconnected in failover or load balancing mode LAN1 Lost LAN 1 is disconnected LAN2 Lost LAN 2 is disconnected HDD Failure The hard drive fails Vol1 Full The volume is full HDD Ejected The hard drive is ejected Vol1 Degraded The volume is in deg...

Page 46: ...cian To replace a failed power supply unit on the TS EC2480U RP TS EC1680U RP TS EC1280U RP TS EC880U RP Turbo NAS Turbo NAS follow the steps below 1 Turn off the NAS Disconnect the power adaptor network cable s and any other connectors or cables from the NAS 2 Hold the black handler and press and hold the green button firmly 46 ...

Page 47: ...3 Unplug the failed power supply 4 Plug in a new power supply to the NAS 5 Turn on the NAS 6 Connect the power adaptor and cables to the NAS 47 ...

Page 48: ... the NAS applied to 1U and 2U models Users can enable redundant power supply mode in Control Panel System Settings Hardware to receive warning alert for the redundant power supply The NAS will beep and record the error messages in System Logs when the PSU is plugged out or fails If only one PSU is installed on the NAS users are suggested NOT to enable this option This function is disabled by defau...

Page 49: ...ia instant messenger Online Support http www qnap com Forum http forum qnap com Technical Support in the USA and Canada Email q_supportus qnap com TEL 1 909 595 2782 Address 168 University Parkway Pomona CA 91768 Service Hours 08 00 17 00 GMT 08 00 Pacific Time Monday to Friday 49 ...

Page 50: ...ct Compliance Class NAS Models FCC CE TS EC2480U RP Class A Class A TS EC1680U RP Class A Class A TS EC1280U RP Class A Class A TS EC880U RP Class A Class A TS EC1080 Pro Class B Class B TS EC880 Pro Class B Class B 50 ...

Page 51: ...ferring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for them if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to prevent other...

Page 52: ...s needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To prevent this the GPL assures that patents cannot b...

Page 53: ...nterface presents a list of user commands or options such as a menu a prominent item in the list meets this criterion 1 Source Code The source code for a work means the preferred form of the work for making modifications to it Object code means any non source form of a work A Standard Interface means an interface that either is an official standard defined by a recognized standards body or in the ...

Page 54: ...output from running a covered work is covered by this License only if the output given its content constitutes a covered work This License acknowledges your rights of fair use or other equivalent as provided by copyright law You may make run and propagate covered works that you do not convey without conditions so long as your license otherwise remains in force You may convey covered works to other...

Page 55: ...fied Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you also meet all of these conditions a The work must carry prominent notices stating that you modified it and giving a relevant date b The work must carry prominent notices stating that it is released under this L...

Page 56: ...covered by this License on a durable physical medium customarily used for software interchange for a price no more than your reasonable cost of physically performing this conveying of source or 2 access to copy the Corresponding Source from a network server at no charge c Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source This alternati...

Page 57: ...k in that User Product from a modified version of its Corresponding Source The information must suffice to ensure that the continued functioning of the modified object code is in no case prevented or interfered with solely because modification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of ...

Page 58: ...additional permissions on material added by you to a covered work for which you have or can give appropriate copyright permission Notwithstanding any other provision of this License for material you add to a covered work you may if authorized by the copyright holders of that material supplement the terms of this License with terms a Disclaiming warranty or limiting liability differently from the t...

Page 59: ...is License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless and until the copyright holder explicitly and fina...

Page 60: ...enses to the work the party s predecessor in interest had or could give under the previous paragraph plus a right to possession of the Corresponding Source of the work from the predecessor in interest if the predecessor has it or can get it with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may no...

Page 61: ...nse to downstream recipients Knowingly relying means you have actual knowledge that but for the patent license your conveying the covered work in a country or your recipient s use of the covered work in a country would infringe one or more identifiable patents in that country that you have reason to believe are valid If pursuant to or in connection with a single transaction or arrangement you conv...

Page 62: ...General Public License Notwithstanding any other provision of this License you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work and to convey the resulting work The terms of this License will continue to apply to the part which is the covered work but the special requirements of the GNU Aff...

Page 63: ...VE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 16 Limitation of Liability IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MODIFIES AND OR CONVEYS THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILI...

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