QNAP TS-364 User Manual Download Page 54

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Disk Volume

RAID

Recovery

Support

Number of Disks

Maximum Number of Removed Drives

Single

N/A

JBOD

Yes

≥

N/A

RAID 0

Yes

≥

N/A

RAID 1

Yes

RAID 5

Yes

≥

RAID 6

Yes

≥

RAID 10

≥

4 (Must be an even

number)

One or two member drives in two

different pairs fail.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

NAS Migration Compatibility

https://www.qnap.com/go/nas-migration

Expansion Unit Compatibility

https://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/go/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

TS-364 User Guide

Troubleshooting

Summary of Contents for TS-364

Page 1: ...TS 364 User Guide Document Version 2 29 09 2022...

Page 2: ...ng Qfinder Pro 36 Installing QTS Using the Cloud Key 39 Installing QTS Using an HDMI Connection 41 4 Basic Operations Power Button 43 Reset Button 43 USB One Touch Copy Button 44 LEDs 44 Audio Alert 4...

Page 3: ...myQNAPcloud Link 54 Qfinder Pro 54 QNAP ID 54 QTS 54 8 Notices Limited Warranty 55 Disclaimer 55 Copyright and Trademarks 55 GNU Public License 56 CE Notice 63 UKCA Notice 63 FCC Notice 63 VCCI Notice...

Page 4: ...at the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important...

Page 5: ...tes the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Ter...

Page 6: ...factor 2280 SSD cache acceleration support M 2 Slots 1 to 2 Network 2 5 Gigabit network interface 1 x 2 5 GbE RJ45 Note The 2 5 Gigabit Ethernet port supports the following network connectivity speed...

Page 7: ...mm 12V DC smart fan Warning To avoid potential injury or damage to components do not touch the fans while the NAS is connected to a power source Operating temperature 0 C to 40 C 32 F to 104 F Relativ...

Page 8: ...Status LED 7 M 2 SSD 1 LED 2 LAN LED 8 M 2 SSD 2 LED 3 USB LED 9 Power button 4 Drive 1 LED 10 USB One Touch Copy button 5 Drive 2 LED 11 USB 3 2 Gen 1 One Touch Copy Type A port 6 Drive 3 LED Rear Pa...

Page 9: ...Ethernet activity LED 8 Kensington security slot 4 2 5 Gigabit Ethernet port RJ45 9 System fan 5 2 5 Gigabit Ethernet speed LED System Board Note This image does not include the chassis No Component N...

Page 10: ...ave physical access to the device To avoid potential injury or damage to components ensure that the drives and other internal system components have cooled before touching them Observe electrostatic d...

Page 11: ...t liquids or chemicals Free from objects that may obstruct NAS ventilation or apply pressure to the NAS or power cord Hardware and peripherals Storage drives For the list of compatible drive models go...

Page 12: ...Connect the expansion units For details see Connecting USB Expansion Units 4 Connect the power cord and all applicable cables 5 Power on the NAS 6 Install QTS For details see QTS Installation 7 Log on...

Page 13: ...nch solid state drives and M 2 solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedu...

Page 14: ...ive tray a Squeeze the clips b Pull out the caddy 4 Install a drive on the tray a Gently pull the sides of the drive tray caddy to release the rod b Remove the rod TS 364 User Guide Installation and C...

Page 15: ...Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray e Attach the fastening pins to lock the drive to the tray TS 364 User Guide...

Page 16: ...into the drive bay 6 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS 364 User Guide Insta...

Page 17: ...tant TS 364 drive tray caddies require additional 2 5 inch drive tray bases for installing 2 5 inch drives Tray bases are an optional separate purchase and are not included in the packaging for the TS...

Page 18: ...oid damage to components 1 Power off the NAS 2 Remove the case cover a Position the NAS on its left side b Remove the screws that secure the case cover to the chassis c Slide the cover to the right to...

Page 19: ...ze the clips b Pull out the caddy 4 Attach a 2 5 inch drive tray base For details see Attaching 2 5 inch Drive Tray Bases 5 Install a drive on the tray 6 Insert the tray into the bay TS 364 User Guide...

Page 20: ...Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis d Attach the screws to the back of the NAS TS 364 User Guide Install...

Page 21: ...ion 8 Power on the NAS Attaching 2 5 inch Drive Tray Bases 1 Gently pull the sides of the drive tray caddy to release the rod 2 Remove the rod 3 Remove the rear right pin from the tray caddy TS 364 Us...

Page 22: ...with the pins on the caddy 5 Attach the pins to the tray base Removing 2 5 inch Drive Tray Bases 1 Gently pull the sides of the drive tray caddy to remove the pins from the tray base TS 364 User Guide...

Page 23: ...Drives Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid...

Page 24: ...llers to enhance cooling efficiency and to ensure consistent performance Before installing non QNAP heatsinks ensure that they are of the appropriate size and shape 1 Power off the NAS 2 Disconnect th...

Page 25: ...2 SSD a Locate the controller on the M 2 SSD Note The controller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufactur...

Page 26: ...atsink on the controller 7 Install the M 2 SSD Note The following installation images do not include the chassis a Unlock the M 2 spacer by pushing down on its edge TS 364 User Guide Installation and...

Page 27: ...SD into the slot c Carefully press the M 2 SSD down until the spacer locks the drive into place d Verify that the M 2 spacer is firmly locking the M 2 SSD into place TS 364 User Guide Installation and...

Page 28: ...ach drive tray caddy back into the NAS 10 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS...

Page 29: ...ttachments 12 Connect the power cord to the electrical outlet 13 Power on the NAS Connecting USB Expansion Units The device supports USB expansion units For details please see the table below You can...

Page 30: ...rface Supports SATA HDD SDD USB 3 2 Gen 1 Type A to Type C cable RAIL B02 TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable TL R1200C RP Uses a...

Page 31: ...ding the memory modules When using two modules use only QNAP modules of the same type and capacity to maintain system performance and stability You can purchase QNAP memory modules from authorized res...

Page 32: ...e electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Position the NAS on its left side b Remove the screws that secure the case cover to the chassis c Slide t...

Page 33: ...sting module Note The following installation images do not include the chassis a Push the retention clips outward simultaneously to release the module b Verify that the module has tilted upward and is...

Page 34: ...touch the internal components particularly the metal connectors Do not bend the module 7 Install a new module a Align the notch with the ridge in the slot b Insert the module into the slot c Verify th...

Page 35: ...back into the NAS 9 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS 364 User Guide Insta...

Page 36: ...cables and external attachments 11 Connect the power cord to the electrical outlet 12 Power on the NAS 13 Verify that the module is recognized by the device a Log on to QTS as administrator b Go to Co...

Page 37: ...k to remotely access your NAS Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud account C...

Page 38: ...ins 1 to 32 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens multi byte Chinese Japanese Korean and Russian characters The username cannot contain the following special ch...

Page 39: ...m automatically detects and configures the IP address settings Use static IP address a Select Use static IP address The IP address configuration page appears b Specify the following IP address configu...

Page 40: ...NAS is not listed follow the instructions on the web page to specify the Cloud Key on the NAS The installation wizard opens in the default web browser 5 Create an account or sign in to myQNAPcloud No...

Page 41: ...gain 11 Click Next The Set the date and time screen appears 12 Specify the time zone date and time using any of the following methods Tip QNAP recommends connecting to an NTP server to ensure that the...

Page 42: ...Clicking Confirm deletes all data on the drive before installing QTS 19 Click Confirm QTS is installed Installing QTS Using an HDMI Connection Warning Installing QTS deletes all data on the drives Ba...

Page 43: ...colon apostrophe quotation mark comma less than sign greater than sign backslash question mark percent sign Password Specify an administrator password with 1 to 64 characters The password supports all...

Page 44: ...characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password would be 00089BF61575 Tip You can find the first MAC address with Qfinder Pro or attached to a label on th...

Page 45: ...ion M 2 SSD Flashes red The data is being accessed and a read write error occurs during the process Red A drive read write error occurred Flashes green Data is being accessed Green The drive is ready...

Page 46: ...updated The NAS data cannot be copied to the external storage device connected to the front USB port Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is abo...

Page 47: ...o an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrati...

Page 48: ...nfigured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the desti...

Page 49: ...n NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes...

Page 50: ...Space window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name T...

Page 51: ...13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync...

Page 52: ...S log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification...

Page 53: ...s VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the device 6 Wait for 20 seconds or...

Page 54: ...following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Uni...

Page 55: ...Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local a...

Page 56: ...consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its...

Page 57: ...eived You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two step...

Page 58: ...in the normal form of packaging a Major Component but which is not part of that Major Component and b serves only to enable use of the work with that Major Component or to implement a Standard Interf...

Page 59: ...ing Modified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you al...

Page 60: ...m Library need not be included in conveying the object code work A User Product is either 1 a consumer product which means any tangible personal property which is normally used for personal family or...

Page 61: ...ble ways as different from the original version or d Limiting the use for publicity purposes of names of licensors or authors of the material or e Declining to grant rights under trademark law for use...

Page 62: ...t with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other...

Page 63: ...other pertinent obligations then as a consequence you may not convey it at all For example if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you con...

Page 64: ...NG RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY...

Page 65: ...guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipm...

Page 66: ...11364 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 TS 364 User Guide Notice...

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