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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPCloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.

1.

Power off the NAS.

2.

Remove all drives.

3.

Power on the NAS.

4.

Locate the NAS using Qfinder Pro or myQNAPCloud.

5.

Reinsert the drives.

6.

Continue with QTS installation.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

http://docs.qnap.com

Help Desk

http://helpdesk.qnap.com

Downloads

http://download.qnap.com

Community Forum

http://forum.qnap.com

TS-x28A User Guide

Troubleshooting   

19

Summary of Contents for TS 28A Series

Page 1: ...TS x28A TS 128A TS 228A User Guide Document Version 2 03 07 2020 ...

Page 2: ...ling 3 5 inch Hard Drives 8 QTS Installation 11 Installing QTS Using Qfinder Pro 11 Installing QTS Using the Cloud Key 13 4 Basic Operations Power Button 16 Reset Button 16 USB One Touch Copy Button 16 LEDs 17 Beep Alarm 18 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 19 Support and Other Resources 19 6 Glossary CloudKey 20 CloudLink 20 myQNAPcloud 20 myQNAPcloud ID 20 Qf...

Page 3: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing a task or configuring settings Warnings...

Page 4: ...ion of unsupported third party applications Component TS 128A TS 228A Processor CPU Realtek RTD 1295 quad core ARM Cortex A53 1 4 GHz processor Architecture 64 bit Memory Maximum memory System 1 GB DDR4 Flash 4 GB eMMC Storage Supported HDDs 1 x 3 5 inch SATA 6 Gbps 2 x 3 5 inch SATA 6 Gbps Drive compatibility 3 5 inch SATA hard disk drives Network Gigabit Ethernet ports 1 x RJ45 External I O Port...

Page 5: ...cifications go to https www qnap com Package Contents Item Quantity TS x28A 1 HDD fastening panels TS 128A 1 pair TS 228A 2 pairs AC power adapter 1 Power cord 1 Ethernet cable 1 Quick Installation Guide QIG 1 Components Front Panel TS 228A No Component No Component 1 LAN LED 4 Power button 2 Drive 1 LED 5 USB One Touch Copy button 3 Drive 2 LED 6 USB 3 0 One Touch Copy port TS x28A User Guide Pro...

Page 6: ...Rear Panel TS 228A No Component No Component 1 Reset button 4 Gigabit RJ45 Ethernet port 2 USB 2 0 port 1 5 Power input 3 USB 2 0 port 2 Front Drive Numbering TS x28A User Guide Product Overview 5 ...

Page 7: ...ial injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords from the device before installing or replacing system compo...

Page 8: ...e Tools Anti static wrist strap Setting Up the NAS Important Read all safety requirements and information in Safety Information carefully before setting up the NAS or installing NAS components 1 Place your NAS device in an environment that meets the requirements 2 Install the drives For details see Installing 3 5 inch Hard Drives 3 Connect the power cord and all applicable cables 4 Power on the NA...

Page 9: ...harge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Lay the NAS on its le...

Page 10: ...l the cover up until it completely detaches from the chassis 5 Slide the drive into the tray until it is fully connected to the SATA connector Important When installing drives on the TS 228A always start with slot 1 For more details see Front Drive Numbering TS x28A User Guide Installation and Configuration 9 ...

Page 11: ...The fastening panels are not interchangeable Check the labels on the panels and attach them to the correct side 7 Attach the case cover a Align the cover with the grooves on the case TS x28A User Guide Installation and Configuration 10 ...

Page 12: ... 8 Connect all cables and external attachments 9 Connect the power cord to the electrical outlet 10 Power on the NAS QTS Installation Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding TS x28A User Guide Installation and Configuration 11 ...

Page 13: ...7 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 8 Click Next 9 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure t...

Page 14: ...m deletes all data on the drive before installing QTS 22 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan the QR c...

Page 15: ...able version and then the NAS restarts after the download is complete If a newer version is not available the wizard automatically displays the Smart Installation Guide To install the out of the box version click Skip 10 Click Start Smart Installation Guide 11 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 an...

Page 16: ...d disks d Optional Select Encrypted Disk Volume and Bad Block Scan 21 Click Next 22 Select No Note Enabling the multimedia functions allows you to install multimedia applications after configuring the disks in Storage Manager For details on enabling multimedia functions on QTS see the System Administration section of the QTS User Guide 23 Click Next 24 Review the settings 25 Click Apply A confirma...

Page 17: ...atically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data after an a...

Page 18: ...e disk volume has reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occured when accessing read write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NA...

Page 19: ...opying data to or from the USB device connected to the front USB port Beep Alarm Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long be...

Page 20: ... may be faulty 1 Power off the NAS 2 Remove all drives 3 Power on the NAS 4 Locate the NAS using Qfinder Pro or myQNAPCloud 5 Reinsert the drives 6 Continue with QTS installation Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Help Desk http helpdesk qnap com Downloads http download qnap com Community Forum http forum qnap com TS x28A...

Page 21: ... complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS x28A User Guide Glossary 20 ...

Page 22: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Page 23: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Page 24: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Page 25: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Page 26: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Page 27: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Page 28: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Page 29: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Page 30: ...e harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocat...

Page 31: ...灯管 这些元件将会单独标示出来 部件名称 有毒有害物质或元素 铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x28A User Guide Notices 30 ...

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