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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may

be faulty.

1.

Power off the NAS.

2.

Remove all drives.

3.

Power on the NAS.

4.

Locate the NAS using Qfinder Pro or myQNAPcloud.

5.

Reinsert the drives.

6.

Continue with the QTS installation.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

NAS Migration Compatibility

https://www.qnap.com/en/nas-migration

Expansion Unit Compatibility

http://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

TS-130 User Guide

Troubleshooting

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Summary of Contents for TS-130

Page 1: ...TS 130 User Guide Document Version 1 08 02 2021 ...

Page 2: ... Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Drive Trays 13 Installing Expansion Units 16 QTS Installation 18 Installing QTS Using Qfinder Pro 18 Installing QTS Using the Cloud Key 19 4 Basic Operations Power Button 22 Reset Button 23 LEDs 23 Audio Alert 25 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 26 Support and Other Resources 26 6 Glossary Clou...

Page 3: ...VCCI Notice 37 BSMI Notice 37 SJ T 11364 2006 37 2 ...

Page 4: ...hat the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings pr...

Page 5: ...nvalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Ordering P N CPU Memory Power supply TS 130 Realt...

Page 6: ... 6 mm 7 38 x 2 60 x 6 20 in Net weight 0 61 kg 1 34 lbs Others Power supply unit 36W Adapter 100 240V AC 50 60 Hz System battery CR2032 lithium battery 3V 225 mAh Sound level 15 2 dB A Fans System 1 x 50 mm 12V DC fan Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip For the list of compatible drive model...

Page 7: ...Components Front Panel No Component No Component 1 Status LED 3 Drive LED 2 LAN LED 4 Power button Rear Panel TS 130 User Guide Product Overview 6 ...

Page 8: ...access controlled through the use of a tool lock and key or any means of security Only qualified skilled and authorized persons with knowledge of all restrictions safety precautions and installation and maintenance procedures should have physical access to the device To avoid potential injury or damage to components ensure that the drives and other internal system components have cooled before tou...

Page 9: ...ur body parts away from moving fan blades while the device is connected to a power source Moving components Keep your body parts away from other moving components Installation Requirements Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids...

Page 10: ...s For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Drive Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Drive Trays 3 Optional Connect the expansion units For details see Installing Expansion Units 4 Connect the power cord and all applicable cables 5 Power on the NAS 6 Install QTS For details see QTS Installation 7 Log on to QTS TS 130 User ...

Page 11: ...all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments...

Page 12: ...Lift the cover off the device 5 Load the tray into the bay a Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray TS 130 User Guide Hardware Installation 11 ...

Page 13: ...b Attach the screws 6 Attach the case cover a Place the cover on the device b Slide the cover forward TS 130 User Guide Hardware Installation 12 ...

Page 14: ...d Place the device in its normal upright position 7 Connect all cables and external attachments 8 Power on the device Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Drive Trays Warning TS 130 User Guide Hardware Installation 13 ...

Page 15: ... blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Place the device on its left side b Loosen the screws c Slide the cover back d Lift the cover off the device TS 130 User Guide Hardware Installatio...

Page 16: ... the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray b Attach the screws 6 Attach the case cover a Place the cover on the device b Slide the cover forward TS 130 User Guide Hardware Installation 15 ...

Page 17: ...l cables and external attachments 8 Power on the device Installing Expansion Units The TS 130 supports USB expansion units For details see table below To connect the device to USB expansion units USB Type A to USB Type C cables are required TS 130 User Guide Hardware Installation 16 ...

Page 18: ...ATA drives USB 3 2 Gen 2 Type A to Type C cable TR 004 Uses a USB 3 2 Gen 1 Type C interface Supports SATA drives USB 3 2 Gen 1 Type A to Type C cable 1 Connect the expansion unit to the NAS a Connect the USB cable to the USB Type C port on the expansion unit b Connect the USB cable to a USB Type A port on the NAS 2 Power on the expansion units 3 Verify that the expansion units are recognized by t...

Page 19: ...up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the NAS in the list and then double click the name or IP address 5 Perform any of the following actions To check for the latest available version click...

Page 20: ...fore installing QTS 17 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan the QR code on the NAS using a mobile devi...

Page 21: ...Guide To install the out of the box version click Skip 9 Click Start Smart Installation Guide 10 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 11 Click Next 1...

Page 22: ...20 Click Confirm QTS is installed TS 130 User Guide Hardware Installation 21 ...

Page 23: ... Power on Press the button once The device powers on Power off Press and hold the button for 1 5 seconds The device powers off Force power off Press and hold the button for 5 seconds The device powers off Important Use this method only when the device is unresponsive TS 130 User Guide Basic Operations 22 ...

Page 24: ... jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data after an advanced system reset recr...

Page 25: ...gured A drive is not formatted Green The device is ready Off All drives are in standby mode The device is powered off LAN Orange The network connection is operating at 1 Gbps Flashes orange The device is being accessed from the network Off The device is not connected to a network Drive Flashes red The data is being accessed and a read write error occurs during the process Red A drive read write er...

Page 26: ...onfigurations and reboots 3 The NAS data cannot be copied to the external storage device connected to the front USB port The operating system was updated Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach its full capacity The disk volume has reached its full capacity 1 The NAS was powered off by force shutdown hardware shutdown The NAS wa...

Page 27: ...nue with the QTS installation Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com en nas migration Expansion Unit Compatibility http www qnap com go compatibility expansion Service Portal https service qnap com Product Support Status ht...

Page 28: ...User account that enables you to use myQNAPcloud remote access and other QNAP services myQNAPcloud Link Enables you to access the NAS over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 130 User Guide Glossary 27 ...

Page 29: ...on QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any ...

Page 30: ...d this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on g...

Page 31: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Page 32: ...re not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of ...

Page 33: ...occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the ab...

Page 34: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Page 35: ...e such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sour...

Page 36: ...r published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are impose...

Page 37: ...stalled and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference...

Page 38: ...会有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 TS 130 User Guide Notices 37 ...

Page 39: ...部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 130 User Guide Notices 38 ...

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