QMS PS 410, User Manual

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1. Place a service call.
Placing a Service Call
If you have a problem you can’t resolve, always contact your
QMS vendor first. Your QMS vendor is best equipped to
immediately handle any problem you may encounter. Be prepared
to provide a complete description of the problem, a start-up page,
and sample printouts if available.
If you call for assistance, have answers ready for the following
questions to help the technicians serve you more quickly.
1. What printer model are you using?
2. What kind of host computer are you using?
3. What operating system and version are you using?
4. What interface are you using? If serial, what protocol?
5. What software are you using?
6. What emulation are you using?
7. What is your firmware version?
If you have technical questions your vendor can’t answer, call
QMS’s C ustomer Techni cal Servi ce at 205-633-4500.
(International vendors are listed in appendix F, “Product Sales and
Support.”)
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Chapter 7
T r o u b l e s h o o t i n g P r i n t e r P r o b l e m s 7 - 2 1