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How to troubleshoot when network paring failed?

• A. Please check whether the equipment is normally powered on and turned on;

• B. Please ensure that the equipment is in the state of EZ or AP mode;

• C. If you are using iOS 14, please confirm that you have turned on the local network permission 

       and wireless data permission of the App.

• D. If the network is normal, but the device fails to configure the network, please confirm 

        whether the router is overloaded. You can try to turn off the Wi-Fi function of a device to 

        free up the channel to reconfigure;

• F. Please confirm whether the entered router password is correct, pay attention to whether 

       there are spaces and capitalization issues before and after the Wi-Fi account or the password;

• G. Wi-Fi needs to turn on the broadcast, and it cannot be set to hide, and make sure to use the 

         2.4G Wi-Fi frequency band to add devices.

• H. Make sure that the encryption method in the wireless settings of the router is WPA2-PSK, the 

        authentication type is AES, or both are set to automatic. The wireless mode cannot be in 11n 

        only.

• I. If the router turns on wireless MAC address filtering, you can try to remove the device from

      the router's MAC filtering list to ensure that the router does not prohibit the device from 

      connecting to the Internet, or turn off MAC address filtering;

• J. Make sure that the router has enabled the DHCP service. If it is not enabled, the IP address 

       will be occupied

• K. Make sure that the phone is fully connected to the hotspot of the device before returning to 

        the App in AP mode;

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Summary of Contents for EU-ODZ104

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Page 8: ...6 TuyaSmart Download App Search and download Smart Lift in major application markets or scan the QR code below to download the App...

Page 9: ...TuyaSmart 7...

Page 10: ...ly as necessary Click Set location to go to the map Move the icon manually to change the address Click OK to confirm the address as shown in Fig 2 3 Click Add Room to add a room as shown in Fig 3 Clic...

Page 11: ...Add devices Click Add Device or at the top right corner of the App homepage to enter the Add Device page There are two ways to add device Add Manually and Auto Scan 9...

Page 12: ...two con gurations EZ mode and AP mode Click AP Mode at the top right corner to switch between modes For EZ mode please make sure the indicator light on the smart device is ashing rapidly and then cli...

Page 13: ...to AP Mode please make sure the indicator light on the smart device is ashing slowly and then click the button to proceed to the next step Connect to the hotspot connection starting with smartlife xx...

Page 14: ...ion issues before and after the Wi Fi account or the password G Wi Fi needs to turn on the broadcast and it cannot be set to hide and make sure to use the 2 4G Wi Fi frequency band to add devices H Ma...

Page 15: ...issue between the device and the router is not good N If you still cannot connect and operate the device through the above methods it may be a hardware problem of the device O You can use a mobile pho...

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