Qilive Q.5870, User Manual

Page: 15 / 120

15
EN
IMPLEMENTATION METHODS
To make a claim under the guarantee, please return your product to the reception desk
of your local sales outlet with the proof of purchase (receipt, invoice, etc.) of the product
and accessories supplied, along with the original packaging.
The following information will be required: date of purchase, model and serial or IMEI
number (this information generally features on the product, the packaging or proof of
purchase).
Failing this, you must return the product with all accessories needed for it to work properly
(power cable, adapter etc.).
If your product is covered by the guarantee, the after-sales service will (within the bounds
of the local legislation):
■ Repair or replace the faulty parts
■ Exchange the returned product with a product which has the same features or
better and is equivalent in terms of performance.
■ Refund the product at the price stated on the proof of purchase.
In the case of a repair covered by the guarantee, your guarantee period will be extended
by 6 months. This period cannot be combined in the event of repeated failures.