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Qì Harmony / User Manual
Qì Harmony / User Manual
Warranty Policy
Dear Customer,
You have chosen a great quality product, with the appropriate support for its correct functioning. This is why we
are focused on addressing any technical assistance requirements in the most comfortable, quick and efficient way.
Your product’s warranty policy indicates the way the heater should be operated and the conditions that must be
met to request technical assistance, made payable to the after sales warranty given by Climo Chile S.A.
1 General Rules
Climo Chile S.A. (“Climo”) warranties repair of products that have been sold directly or through distributors in
Chilean territory and that present defects in functioning during its normal and household use.
This warranty covers exclusively manufacturing faults in the product and under no circumstances faults due to
incorrect use, incorrect installation or maintenance.
The warranty of each product is for a period of 1 year (12 months) on purchasing the product; Repair of the product
is free of labour charges and expenses for replacements or components needed to repair the product.
To request technical assistance covered by the warranty, the client must, on all occasions, present the following:
1.
The receipt or invoice, which must clearly state the date of sale and the serial number or model of the
product.
2.
The product warranty policy.
2 Terms of Warranty
1.
All requirements for technical assistance under warranty must be made by calling at our telephone
number: 600-368-4433 or through our website http://www.qi-electric.com or visiting any Climo Authorized
Technical Support Center in Chile.
2.
In both cases (requests for information) you will receive indications on how to proceed according to
the type of product that requires technical assistance. For heaters you should take the product to Climo
Authorized Technical Support Center.
3.
For the warranty to apply and a technical solution for the product to be provided, the product must be
previously revised and diagnosed by a Climo Authorized Technical Support Center which should also issue
a technical report. Otherwise, the terms of warranty will not apply.
4.
This warranty only covers the repair of the product and will not, under any circumstances, replace the
product or return the amount paid for the product, with the exception of cases established by the
Consumer Law N°. 19496.
5.
This warranty is valid and effective only for new products and does not apply for second quality products,
second hand or restored products, etc.
6.
The need for technical assistance in your home will be determined and carried out exclusively by Climo
Technical Service or its network of Authorized Technical Service Centers. The solution provided will be
according to the problem that the product presents.
7.
The product may be repaired with replacements, components or accessories that are identical to or have
similar characteristics to the original, with previous authorization by Climo.
8.
The repair service is totally free of charge if the product has manufacturing defects. If the product does not
have a defect or has a defect due reasons other than manufacturing defects, the Technical Service Center
can charge the client the amount associated to the cost of the service, according to service tariffs in force
on the date of service given.
This warranty is only valid in Chile and only covers products with model name and serial number that have been
imported and commercialized by Climo.
This warranty does not apply if the information on the documents given on purchase has been altered, is illegible
or if it is not presented when the technical assistance covered by the warranty is required.
Climo does not accept responsibility beyond that established in this warranty, and excludes any responsibility due
to incidental or consequential damages, unavailability of products or loss of data and/or software.
3 Warranty exclusions
This warranty does not include:
1.
Instalment, maintenance, cleaning, revision and/or periodic controls of the product.
2.
Inputs, decorations, supplies, plastic or metallic accessories, light bulbs and batteries used by the product.
3.
Repair of product damaged by impacts or inappropriate storage, handling or transfer, insufficient packaging
or intervention of the product by third persons without authorization by Climo.
4.
Repair of products whose original components or accessories have been replaced or altered without
authorization by Climo or whose instalment, configuration or operation is faulty and has not followed
procedures specified in the User´s Manual for the product.
5.
Repair of products due to faults produced by fortuitous events or force majeure, such as fires, lightning,
weather phenomena, explosions, floods, spillage of liquids or other components in solid or gaseous form
that can damage them.
6.
Repair of products in which foreign objects have been introduced and which have caused the damage or
malfunctioning of the product, or if the serial number has been altered or removed, or if they have been
disassembled, altered or intervened in any way by third parties without the authorization of Climo.
7.
Repair of products that have been reconditioned, are second-hand or second selection.
8.
Repair of products or any kind of compensation of products that have suffered damages due to faulty
electric installations or lack of a protective grounding conductor, insufficient or irregular power supply,
short circuits, over current or overvoltage in the power supply.
9.
Compensation for incidental or consequential damages arising from the or incorrect use, such as food in
bad state, damage to clothes, damage due to loss of information, etc.
10.
Repairs arising from fortuitous events or incident of force majeure.
Remember to read the User’s Manual before installing and using your product.
