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IQ004
5 - 2 INSTRUCTIONS ON HOW TO FILL UP THE FAX FOR TECHNICAL ASSISTANCE
In order to be able to provide a quick, specific and quality assistance, we need your help.
If you need QEM's assistance to face the eventual troubleshooting in your applications and even though you
performed all instructions indicated in the manual of "Installation, maintenance and assistance", the problem
still continues, please fill up every blank of the fax enclosed to the manual of Installation, maintenance and
assistance and send it to QEM's Assistance Department.
In this way you shall allow our technicians to get the necessary elements to understand your problem
(avoiding thus expensive telephone calls).
We thank you for your cooperation and here at QEM's we really wish you a good job.
REMARK
If you must send an instrument to be repaired, please strictly follow our instructions indicated here below:
- If possible, use the original packaging; in any case the packaging must protect the instrument against shocks due
to transport.
- Insert into the package a detailed description of the malfunction you found and the part of wiring diagram which
includes the instrument. In case the problem you discovered concerns data storage, please also include the
instrument's programming (set-up, working levels, auxiliary parameters, etc.).
- If you need it, please explicitely require the quotation of charges for the repairing: if you do not ask for it, the charges
shall be calculated as a whole.
- Our technicians shall give priority to the repairing of those instruments which have been sent according to the items
listed above.
5 - 3 GUARANTEE
The guarantee is conform to the definitions of the general sales conditions.
