21
ERROR MESSAGES AND TROUBLESHOOTING
PROBLEM
CAUSE
REMEDY
START button is gray,
not green.
QardioArm is not
connected to your
smartphone or tablet.
Possible solutions:
1. Close the QardioArm cuff and reopen it again.
2. Ensure that Bluetooth is enabled on
your phone or tablet and the QardioArm is nearby your
phone or tablet.
3. Replace the batteries of the QardioArm.
4. Reset the pairing.
Measurement could not
be performed.
During the measurement,
error signals were auto-
detected by the device,
or the pulse signals on
the cuff were too weak.
Re-position the cuff and repeat the measurement keeping your
arm still and without talking. Check the marks on the cuff and
the instructional videos on the Qardio App to verify you are
positioning the QardioArm correctly.
If the problem occurs again, please contact customer service.
