ROUBLESHOOTING 13
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Symptom
Possible Causes
Corrective Actions
1 The appliance
won't light
A
There is no propane in the tank, or the
NG main is not turned on.
Refill propane cylinder or open the NG
manual shut-off valve
B
The burner orifice or fitting openings are
plugged.
Check the burner orifice and fitting
openings for blockages from debris, gas
tape or pipe sealer
C
There is no spark igniting the burner
Refer to ignitor on section 7 below.
D
There is air in the supply line (new
installs).
Turn and hold the control knob in at the
IGNITE position for 2 minutes to clear the
line. It may take more attempts.
2
The burner
flame is too low
or won't stay lit
A
The manual shutoff valve (on/off control
knob) is not fully open.
Check the position of the manual shut-off
valve
B
The thermocouple is blocked, needs
adjusting or has a loose connection
Clear any debris between the
thermocouple and burner port (refer to
diagram 1), check the setting of the
thermocouple (refer to diagram 2) and
confirm the connection is tight (refer to
diagram 3).
C
The gas pressure is too low
Have a gas technician do a pressure test
on the supply line.
D
An improper size orifice is installed
Replace it with the proper orifice.
3
The burner is
emitting
excessive smoke
and/or soot
A
Poor fuel quality
Contact your gas supplier.
B
There is too much lava rock in the burner Reduce the quantity.
C
Improper air shutter setting (L.P. only)
Open the air shutter.
4
The burner is
putting out Blue
Flames
A
This is a result of normal operation and
flames will begin to yellow as unit is
allowed to burn for 16-20 minutes.
No action required.
B
Improper air shutter setting (N.G. only)
Close the air shutter.
5
There is a
metallic noise
A
The noise is caused by metal expanding
and contracting as it heats up and cools
down, similar to the sound produced by
a furnace or heating duct. This noise
does not affect the operation or
longevity of the appliance.
No action is required.
6
The lava rock is
cracking or
splitting
A
Heat and/or abrupt temperature
changes.
This is a property of lava rock and may
happen occasionally. Do nothing. This is
completely normal.
T
