Trouble Shooting
Problems
Solutions
APP cannot add
camera
1. Uninstall the APP and install again.
2. Disconnect Wi-Fi on mobile phone and
search again.
3. Reconnect Wi-Fi.
4. Re-install APP and add camera again.
Cannot record
video and sound
normally.
1. Change to high speed TF card or format the
TF card.
2. Change video resolution.
3. Check and make sure the TF card is
installed properly.
4. Delete some unnecessary file from TF card
to release space.
Video is not sharp
1. Change video resolution.
2. Check the camera lens. Wipe the dust and
dirt off the lens before recording.
DVR can work but
buttons no function
DVR crashed
Press the RESET button with a pin and
restart the system.
Video lag or noise
when using
computer playback.
Try to play it with other media player. Noise
may be caused by speaker. Check if speaker
is working properly. It is suggested to play it
on a laptop.
Video mosaic or
lag when using
mobile phone
playback.
1. Put your mobile close to the DVR to
enhance Wi-Fi signal.
2. Decrease video resolution.
3. Change to a mobile with higher
configuration.
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