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7

TROUBLESHOOTING AND MAINTENANCE                                             

Troubleshooting

- If an error occurs, please check the troubleshooting guide listed below before taking the 

set for repair.
- If you are unable to remedy the problem by following the points below, consult your 

dealer or service center.
- Do not open the device as this risks damage to the unit

Warning

: Under no circumstances should you try to open the unit and/or repair the 

device yourself, as this will invalidate the warranty.

SOLUTION

POTENTIAL CAUSE

PROBLEM

Recharge the unit

Check cable connection

No power

No charge

Power LED not active

Check if LED Power indicator is on

Adjust volume knob

Not powered on

Volume knob off

No Sound

Adjust ECHO knob

ECHO knob off

No ECHO

Make sure the unit is close to the 

source of recording

Unit is too far from source

Recording too low

Move to a quiet place

Ambient noise

Recording noise

Restart the phone

Replace recording chip

Phone issue

Poor sound due to processing chip

Poor recording from some phones

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