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PLATINUM

  

WATER HEATER 

 

 

21 

 

PV500-37C   06/12 

WARNING

Do not use this appliance if any part has been under water. Immediately call a qualified 

service technician to inspect the appliance and to replace any part of the control system and any gas 
control that has been under water. Use of an appliance with parts that have been under water can result 
in property damage, personal injury, fire, explosion, exposure to hazardous materials, or death.

 

10.4 Lighting 

Instructions 

1. 

STOP!

 Read the safety information. 

2.  Turn manual gas cock clockwise to the “ON” position. 

3.  Wait five (5) minutes to clear out any gas. If you smell gas, 

STOP!

 Follow "SMELL FOR GAS” and “WHAT 

TO DO IF YOU SMELL GAS" in the safety information. If you don't smell gas go on to the next step. 

4.  Adjust thermostat to obtain a call for heat. 

5.  Turn On all electrical power to the appliance. 

6.  Press rocker switch located on the front control panel to “ON” position. 

7.  This appliance is equipped with an ignition device that automatically lights the burners. 

DO NOT

 try to light 

the burners by hand. 

8.  If the appliance will not operate, follow the instructions "TO TURN GAS OFF TO APPLIANCE" and call your 

service technician or gas supplier. 

9.  Test Ignition System Shutoff Device after placing the appliance in operation: 

  Locate the gas supply manual valve just outside the lower right water heater support stand. 

  While the unit is firing, turn gas off to the burner by closing this manual valve. 

  The ignition system safety shutoff device should de-energize the main gas valve, because main burner 

flame is lost. 

  After successful testing, reopen the manual valve and reset the ignition safety shutoff device by turning 

the rocker power switch off, waiting three seconds then turning the power back on. After resetting the 
ignition safety shutoff device, verify normal appliance operation. 

WARNING: The hot surface gas igniter (HSI/glow bar) and the hot surface ignition module are not 
repairable and a faulty hot surface gas igniter or faulty hot surface ignition module must be replaced 
with a new, factory specified replacement part. The ignition characteristics of this PVI Industries 
specified hot surface gas igniter and hot surface ignition module are unique and replacements are only 
available from PVI Industries or a PVI Industries authorized representative. Any modification, attempts to 
repair, or part substitution will invalidate the warranty and may create hazardous conditions that result 
in property damage, personal injury, fire, explosion, exposure to hazardous materials or death.

 

WARNING:

 

When servicing the controls, use exact, Factory authorized, replacement parts and label all 

wires prior to disconnection. Verify proper operation after servicing. Incorrect parts substitution and 
wiring errors can cause damage, improper operation, fire, carbon monoxide and other unexpected and 
unsafe conditions that could result in property damage, personal injury, fire, explosion, exposure to 
exposure to hazardous materials or death. 

WARNING: IMPROPER COMBUSTION MAY CAUSE SERIOUS INJURY OR DEATH

PVI recommends this 

appliance be installed and commissioned by a qualified gas appliance service agent. Additionally, PVI 
recommends a seasonal or annual combustion evaluation be performed by a qualified service agent to 
confirm proper combustion, with a carbon monoxide level no higher than 200 ppm, exhausting to the 
outdoors through a properly operating flue system. If Carbon Monoxide, which is colorless and 
odorless, enters an occupied space it can result in property damage, personal injury or death. 

 

Summary of Contents for 199

Page 1: ... AND FOLLOW THE INFORMATION IN THIS MANUAL AND ALL OTHER PROVIDED INSTRUCTIONS LABELS AND MARKINGS BEFORE INSTALLING OPERATING OR SERVICING THIS UNIT TO THE INSTALLER After installation these instructions must be given to the equipment user or left near the appliance SPECIAL INSTRUCTIONS TO THE OWNER Retain this manual for future reference These instructions contain important information that will...

Page 2: ... 6 5 Combustion Air Inlet Construction and Assembly 6 6 Horizontal and Vertical Remote Combustion Air Inlet Piping 7 Condensate Neutralization Disposal 8 Gas Supply and Piping 8 1 Inlet Pressure 8 2 Appliance Isolation During Gas Supply Piping Pressure Test 8 3 Gas Connection 8 4 Gas Train and Controls Certification 8 5 Gas Control Trains 9 General Information on Water Connections and Use 9 1 Wate...

Page 3: ...PLATINUM WATER HEATER 3 PV500 37C 06 12 1 SAFETY CONSIDERATIONS ...

Page 4: ...ncy shut the main gas supply valve to the appliance from a location safely away from the emergency Failure to follow these instructions can cause property damage personal injury and exposure to hazardous materials or loss of life PRODUCT SAFETY INFORMATION REFRACTORY CERAMIC FIBER PRODUCT WITH CRYSTALLINE SILICA WARNING This product contains or may come to contain crystalline silica which has been...

Page 5: ...PHYSICALLY HANDICAPPED HOSPITALS AND NURSING HOMES ELDER CARE FACILITIES AND REST HOMES ORPHANAGES AND CHILD CARE FACILITIES OTHER INSTALLATIONS WHERE RESPONSE TO CONTACT WITH HOT WATER MAY BE SLOWER OR WHERE THE DANGER OF HOT WATER CONTACT IS GREATER Thermostatically controlled mixing valves must be used in the design of the potable hot water system Potable hot water should be tempered to no more...

Page 6: ...g slips with those actually received Contact the freight carrier immediately if any damage or shortage is detected 4 2 Codes The equipment shall be installed in accordance with the instructions in this manual appliance markings and supplemental instructions and in compliance with those installation regulations in force in the local area where the installation is to be made These shall be carefully...

Page 7: ...ice 3 The appliance must be placed on a level non combustible floor Concrete over wood or wood embedded in concrete are not considered non combustible 4 The appliance must not be installed on carpet or other combustible floor coverings 5 Installation over a combustible floor Units installed over a combustible floor MUST be provided with a base consisting of a sheet of 3 8 inch minimum fireproof mi...

Page 8: ...positive pressure gas appliance venting may be used instead of plastic pipe venting WARNING On PLATINUM except models with SANI in the model number see above use only solid PVC pipe solid CPVC pipe or stainless steel venting listed by a nationally recognized testing laboratory for category IV positive pressure gas appliance venting Use of ABS pipe with cell foam type construction plastic vent pipe...

Page 9: ...astic vent pipe 3 Clean and deburr all solid PVC solid CPVC required for models with SANI in the model number pipe ends and the joint area and trial assemble the vent before joining with PVC cement CPVC cement required for models with SANI in the model number following the cement manufacturer s instructions for making sound air and water tight joints 4 Dry fit a solid 4 PVC coupling or elbow solid...

Page 10: ... maintained from electric meters gas meters regulators and relief equipment 4 The vent cap shall terminate at least 3 feet 0 91 m above any forced air inlet within 10 feet 3 05 m 5 The vent shall terminate at least 4 feet 1 22 m below 4 feet 1 22 m horizontally from or 1 foot 0 3 m above any door window or building air inlet to the building 6 The vent system shall terminate at least 1 foot 0 3 m a...

Page 11: ...rmination of less then 10 feet Follow all requirements in the General Venting section of this manual and other instructions and markings for venting flue products to the outdoors obtaining adequate combustion and ventilation air and general installation instructions Termination of more than 10 feet ...

Page 12: ... Air Follow all requirements in the General Venting section of this manual and other instructions and markings for venting flue products to the outdoors obtaining adequate combustion and ventilation air and general installation instructions Vertical Venting and Outside Combustion Air ...

Page 13: ...ury or death NOTE This unit may be installed with an optional remote air intake system which uses a make up air duct to draw combustion air directly from outdoors See Vertical and Horizontal Remote Air 6 1 Vertical or Horizontal Remote Air Option The vertical or horizontal remote air system requires a factory or site installed remote combustion air inlet option package If your water heater does no...

Page 14: ...quivalent length of straight pipe specified in table above C Multiply the number of 45 elbows used in inlet system by the equivalent length of straight pipe specified in table above D Add A B and C together to obtain the total feet of venting This length must not exceed the maximum inlet length identified in table above Example How many equivalent feet is a 4 combustion air inlet system of 25 ft o...

Page 15: ...pH neutral allowing for disposal into any drain or sewer system The PLATINUM condensate drain exits through the left support stand Connect this 3 4 PVC pipe to a suitable drain or to the drain through an optional PVI condensate neutralization system This drain is the exit for condensate occurring in the heater as well as condensate occurring in the vent The optional PVI condensate neutralization s...

Page 16: ...pply Piping Pressure Test 1 The appliance and its individual shutoff valve must be disconnected from the gas supply piping system during any pressure testing of that system at test pressures in excess of 1 2 PSI 3 5 kPa 2 The appliance must be isolated from the gas supply piping system by closing its individual manual shutoff valve during any pressure testing of the gas supply piping system at pre...

Page 17: ...install unions on inlet and outlet piping to the unit Do not use galvanized nipples to make tank connections as these will cause corrosion and rust Piping and components connected to the water heater must be suitable for potable water for the water temperatures they will experience and for their application 9 2 Filling the Unit 1 Fill the system with water To be sure that the unit is not air bound...

Page 18: ... must be piped to a suitable floor drain to avoid exposure to hot discharge water during relief valve operation Exposure to hot discharge water can cause water damage and or burns resulting in property damage personal injury or death 9 4 Thermal Expansion A relief valve that discharges periodically may be due to thermal expansion in a closed system such as a water heater installed in a system clos...

Page 19: ...elow the set point a call for heat sequence is activated The heating sequence is turned off when the tank temperature again reaches the set point value To View the Setpoint 1 Press and quickly release the SET key This will display the setpoint for 5 seconds To Change the Set Point 1 Press and hold the SET key for at least 2 seconds to enter the setpoint change mode 2 The setpoint is displayed and ...

Page 20: ...8 If the burner fails to light or the flame is not detected during the first TFI the gas valve is deenergized Following a purge period the ignition control will make three TFI attempts before locking out 9 If the flame signal is lost while the burner is operating the ignition control will de energize the gas valve Following a purge period the ignition control will make three TFI attempts before lo...

Page 21: ...ker power switch off waiting three seconds then turning the power back on After resetting the ignition safety shutoff device verify normal appliance operation WARNING The hot surface gas igniter HSI glow bar and the hot surface ignition module are not repairable and a faulty hot surface gas igniter or faulty hot surface ignition module must be replaced with a new factory specified replacement part...

Page 22: ...ng 165ºF Refer to the Temperature Setting section of this manual for instructions to adjust the thermostat to the desired temperature NSF Installation The NSF 5 listed Platinum water heater requires no modification to become NSF 5 compliant is designed to supply potable hot water and is not intended or suitable for other purposes Where feasible the water heater should be located seperate from food...

Page 23: ... pressure while the burner is firing Record static pressure when not firing and record flow pressure while firing and ensure these pressures do not exceed the maximum inlet pressure and is not below the minimum inlet pressure shown on the appliance rating plate located on the front control panel door Pressures above or below those on the rating plate could result in gas valve damage unreliable ope...

Page 24: ...ble from your PVI Industries Representative or by contacting PVI Industries LLC CAUTION Label all wires prior to disconnection when servicing controls so they can be reconnected in their original and correct locations Misconnected wiring can cause improper and dangerous operation WARNING High Voltage Shock Potential Turn off all electrical service to the appliance when accessing the gas valve cond...

Page 25: ...nth intervals depending on water conditions in your location To flush turn off electrical disconnect switch to prevent the burner from operating Open the drain valve and allow water to flow through the tank until it runs clear Close the drain valve and turn the electrical switch back on Draining two or three gallons from the bottom of the tank on a weekly basis will also help prevent the accumulat...

Page 26: ...PLATINUM WATER HEATER 26 PV500 37C 06 12 14 PLUMBING DIAGRAMS Plumbing Diagram Single PLATINUM Water Heater Plumbing Diagram Two PLATINUM Water Heaters Reverse Return or Balanced Piping Required ...

Page 27: ...PLATINUM WATER HEATER 27 PV500 37C 06 12 Plumbing Diagram Three PLATINUM Water Heaters Reverse Return or Balanced Piping Required Plumbing Diagram PLATINUM with Sidearm Storage Tank ...

Page 28: ...PLATINUM WATER HEATER 28 PV500 37C 06 12 Plumbing Diagram Two PLATINUM s with Sidearm Storage Tank requires balanced piping between heaters ...

Page 29: ...PLATINUM WATER HEATER 29 PV500 37C 06 12 15 PLATINUM NOTES ...

Page 30: ...PLATINUM WATER HEATER 30 PV500 37C 06 12 16 WIRING DIAGRAM ...

Page 31: ...PLATINUM WATER HEATER 31 PV500 37C 06 12 MODEL NUMBER SERIAL NUMBER INSTALLATION DATE PVI Industries LLC 3209 Galvez Ave Ft Worth TX 76111 Phone 1 800 433 5654 www pvi com ...

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