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MR1 Manual
Revision B
/
June 2021
Page 30 of 33
Calling Technical Support
223B
Technical Support is always available to help. The phone number is +
1
(
844
)
734
-
0209
or
to create a support ticket. Before you contact PVA, have the
following information:
1.
140B
Record all the information on the OIT when the error occurred, include any error
messages that may appear.
2.
141B
Record the operation in progress when the module had the error (when did it have
problems, what was it doing, etc.).
3.
142B
If the error was not serious, attempt to repeat the error. If the error does not repeat,
the problem may have been operator generated.