RPS-1218 User Manual (ver. 1.0)
10
Advance replacement requests must be validated by a member of PureLink’s Technical Support Team.
Replacement units may be new or refurbished and is subject to availability. PureLink is responsible for
shipping the Replacement Unit to your designated location by standard ground service. All other shipping
methods will be responsibility of the Dealer.
Original Unit Return
– the Original Unit must be returned within thirty (30) calendar days of the return
authorization date. Failure to return the Original Unit within this period will be subject to a minimum 15%
re-stocking fee. Dealer is solely responsible for the shipping of the Original Unit to PureLink.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify PureLink within the warranty periods described above by
calling PureLink’s Technical Support Department at 1-201-488-3232. PureLink, in its sole discretion, will
determine what action, if any, is required under this warranty.
Most problems can be corrected over the phone through close cooperation between Customer and a
PureLink technician. To better enable PureLink to address a warranty claim, please have the Product’s
serial and model numbers. If PureLink, in its sole discretion, determines that an on-site visit or other
remedial action is necessary, PureLink may send a representative to Customer’s site.
CUSTOMER SERVICE
Technical support inquiries can be submitted electronically at
www.purelinkav.com
.
For immediate assistance please contact PureLink’s Customer Care Team at +1 (201) 488-3232
