Purelink HWCE-III User Manual V1.3
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PureLink’s advance replacement service offers a Replacement Unit upon request - free of charge for eligible products purchased
less than one (1) year of the warranty claim. Products purchased more than one (1) year prior to the warranty claim do not qualify
for advance replacement services.
Advance replacement requests must be validated by a member of PureLink’s Technical Support Team. Replacement units may be
new or refurbished and is subject to availability. PureLink is responsible for shipping the Replacement Unit to your designated
location by standard ground service. All other shipping methods will be responsibility of the Dealer.
Original Unit Return
– the Original Unit must be returned within thirty (30) calendar days of the return authorization date. Failure
to return the Original Unit within this period will be subject to a minimum 15% re-stocking fee. Dealer is solely responsible for
the shipping of the Original Unit to PureLink.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify PureLink within the warranty periods described above by calling PureLink’s Technical
Support Department at 1-201-488-3232. PureLink, in its sole discretion, will determine what action, if any, is required under this
warranty.
Most problems can be corrected over the phone through close cooperation between Customer and a PureLink technician. To
better enable PureLink to address a warranty claim, please have the Product’s serial and model numbers. If PureLink, in its sole
discretion, determines that an on-site visit or other remedial action is necessary, PureLink may send a representative to
Customer’s site.
CUSTOMER SERVICE
Technical support inquiries can be submitted electronically through the PureLink website at
www.purelinkav.com
. For immediate
assistance please contact PureLink’s Customer Care Team at
+1 (201) 488-3232
