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CUSTOMER INFORMATION SAFETY AND CARE SHEET
PLEASE KEEP FOR ANY FUTURE REFERENCE AND TO BE GIVEN TO
ANY NEW HOUSEHOLDER.
Fireplace installation and servicing
1) All fireplaces must be installed by a qualified, competent and experienced installer complying
to building regulations, British Standards and any rules in force.
2) Any down lights supplied with a fireplace must be installed by a qualified and approved
electrician.
3) Servicing of down lights must be by a qualified and approved electrician.
Fireplace Safety
1) Only use your fireplace for the use it was intended.
2) Do not walk, climb, swing or sit onto the fireplace, or place any load to any fireplace part.
3) Do not allow children to play on the fireplace as this can be very dangerous. It is advised
to use a full fire guard that is anchored to the wall that protects the complete fireplace whenever
there are children in the room of installed fireplace.
4) Never place heavy objects onto the top of shelf, only light ornaments should be used and to
be placed towards the rear edge of shelf.
5) Always use approved fire guards with any fires that have naked flames or are heat producing.
It is a regulation that you must use an approved fire guard with children, the elderly and the infirm.
6) Never allow combustible articles to encroach onto the fireplace to any part, such as carpets
and curtains etc.
7) Never use any combustible sprays, liquids, stone sealer’s, or any other combustible product
near to the fireplace when there are naked flames or any heat from your fireplace appliance.
Fireplace Care
1) It is advised that limestone fireplaces are sealed with an appropriate stone or marble sealer
after installation, but only when the fireplace is completely clean, cool and dry. Contact your
fireplace retailer for further advice.
2) Once the fireplace is sealed, there should only be the need for dusting. Dust with a soft colour
fast cloth. Do not use any polish on limestone fireplaces.
3) Avoid dropping anything onto the fireplace as this will cause damage.
4) Avoid vacuum cleaners coming into hard contact with any part of the fireplace.
5) Avoid spillages onto the fireplace, if in the unfortunate event that a spillage occurs, soak up
the spillage immediately with a soft colour fast cloth or sponge and then clean with a damp colour
fast cloth. If there is any stain after the fireplace has dried, please contact your fireplace retailer
for advice as some spillages can be acidic that can penetrate to the stone despite the use of
stone sealer.
6) Ensure the fireplace is adequately protected when decorating as decorating materials can
damage and stain the fireplace.