Return the unit to a certified repair center. If the customer fails to return the unit to our
warehouse, they will bear the cost of freight and shipment. Besides, the customer will
foot for all the duties related to shipment or freight. This will include but not limited to,
palletizing, labeling, wrapping, and cost of pickups.
If the unit is shipped, the customer will be responsible for the risks associated with the
equipment's damage or loss.
The steps we follow
As soon as the purchased goods are delivered, the customer must log in to our website
www.PureAiro.com
and fill the warranty form. A duly filled registration form will need to be
submitted to PureAiro Company. We expect to receive the installation and purchasing
details and save them in our system.
If the buyer does not register, the warranty period is considered to start running on the
day the unit left our warehouse. So ensure to capture and record the serial number and
the date the unit was installed. This information will help you receive the RA number.
If the customer feels that they need the warranted service, they will need to contact
PureAiro Tech support or a local technical service phone so that they can receive the
return authorization number (RA) The number allows the customer to forward the unit to
a certified repair center. PureAiro will organize and arrange how the unit can be shipped
back to our PureAiro warehouse. But this will be done at the customer's expense.
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PureAiro
Guardian 155
For a period of one year, PureAiro warrants that the dehumidifier will operate free of
material or workmanship defects. The company may elect to replace or repair a
malfunctioning component free of charge, but the owner must pay the cost of transporting
it.
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For
three years
starting from the date the unit was purchased, PureAiro warrants that the
evaporator, compressor, and condenser will operate free of workmanship and material
defect. But the company will replace any defective parts and pay for refrigerant and factory
labor. But the owner will pay for the transportation cost.
For a period of
five years
commencing on the date of purchase, PureAiro warrants that the
evaporator, condenser, and compressor will operate without any defect in the workmanship
or material. The company will thus replace, repair any defective parts, but it will not cater for
labor, refrigerant, and transportation.
Customer's responsibilities
Provide normal care, including maintenance. This is not limited to cleaning the pumps,
coils, and filters.
For the warranty to remain valid, the customer must perform the following functions
Remove and reinstall the unit appropriately.
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Once the unit is received at our warehouse or repair center, PureAiro will have it
inspected. If it is found to be an invalid claim, the exclusion rule will apply. Also, the
customer will pay the associated costs of repair, shipping, and transportation cost.
Customers may pick the unit after it has been repaired and be required to pay for
shipping expenses. Meanwhile, the unit will be rigorously tested before it is shipped back
to the customer. However, if it cannot be fixed, yet it is in the warranty period that has
been determined to be valid, PureAiro will ship a new unit to the customer within the
same warranty years.
Once the parts have been replaced, and the unit has been repaired, the original warranty
period will continue to apply until it expires. The original warranty period cannot be
extended even when new equipment is shipped.
Losses occasioned by improper operation and failure of the machine, or if disinfection or
sterilization fails to meet the standard, will be borne for by the buyer. In such a case, the
company will not assume responsibility.
The company will not assume responsibility for losses occasioned by non-adherence to
instructions.
We will not assume responsibility for any loss caused by natural disaster like floods and
earthquakes. Also, losses due to behavioral accidents, user's intentional or accidental
abuse, and the company will not be responsible.
The company will not assume responsibility for any loss caused by improper operation or
use of the product. Losses such as production interruption loss of profit and others will
not be catered for.
WARRANTY
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Limited Warranty
For one year, PureAiro warranties that the warranty will operate free of defects in material
and workmanship. The warranty cannot be assigned or transferred to third parties.
Warranty benefits will only apply to the original buyer. The warranty cannot be transferred
or assigned.
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