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TROUBLESHOOTING

If you are having problems with your humidifier, see if one of the 

solutions below can resolve the problem before contacting the 

manufacturer.

Problem

Solution

Water vapor and humidity

are not being produced.

Power plug:

 Unplug and then try again.

Power Failure:

 When power returns, try again.

Tank Installation:

 Ensure tank is attached properly.

Dirty ultrasonic disk:

 Clean disk (see pg. 9)

Air blows but water vapor 

is not produced.

Excessive Water:

 Pour out extra water.

Residue inside tank: 

Wash tank and try again.

Dirty ultrasonic disk

: Clean disk (see pg. 9)

If you use hard water, replace with softer water.

Humidity level is low.

Dirty ultrasonic disk

: Clean disk (see pg. 9)

Water in unit is too cold:

 Replace with cool water.

The humidity has a bad

smell.

Poor maintenance or dirty water:

 Clean 

humidifier thoroughly, and fill with fresh water.

White dust is forming on

nearby furniture.

Hard water may deposit a certain of dust:

 Dust 

in the air also settles because of added humidity 

in the room. Use distilled water if it persists.

Unit has stopped working.

No or low water:

 Unplug unit and refill tank.

Water is accumulating

outside of unit or area

surrounding unit.

Saturation of humidity:

 Lower mist control 

setting.

Unit not level and water is accumulating: 

Unplug and place on level surface. 

Point spray away from objects:

 Raise unit on a 

water-resistant level surface 2-3 feet off of floor.

Water dripping when

refilling.

Water remaining on bottom of tank:

 Wipe tank 

or tilt to drain before transporting.

Increased noise level.

Unit must be placed on a flat, level, hard 

surface:

 Make sure it is NOT placed on a soft or 

absorbent surface.

Red light on power dial.

Red LED light indicates low water: 

Unplug and 

refill tank.

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