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WARRANTY
PureDry comes with an industry-leading 5 Year Warranty that begins on the
date of purchase.
The warranty applies to the dehumidifier and necessary parts and labor
relating thereto. The warranty does not apply to damage resulting from
failure to follow the operating instructions, accidents, abuse, alterations or
disassembly by unauthorized individuals.
PRODUCT REGISTRATION
To ensure your full warranty and to receive product updates and streamlined
customer support, remember to register your product at:
www.pureenrichment.com
ARE YOU 100% SATISFIED?
If you have product questions or concerns don’t hesitate to contact us directly
at:
Pure Enrichment has an award-winning warranty, exchange, and customer
service program that guarantees hassle-free solutions to any issue you might
have within 24 hours!
Problem
Probable Cause
Solution
Product is not
powering on
Power cable not plugged
in
Plug in power cable
Household circuit
breaker
Reset your circuit
breaker. If necessary,
contact a licensed
electrician.
Product is damaged or in
need of repair
Stop operating and
unplug the power source.
Contact Customer
Service for assistance.
The water tank is full
or the tank is not put in
correctly.
Empty the water tank and
put it back, or reinstall
the tank correctly.
Product stops de-
humidifying/
No air comes out from
air outlet.
Fan has overheated
causing the product to
stop operation.
The product will start
working automatically
when the fan has cooled
down.
Air intake or air outlet is
blocked.
Remove any blockage
from the air inlet or outlet.
Too Noisy
Product is not on a stable
surface.
Move the product to a
stable, flat surface.
TROUBLESHOOTING
