Troubleshooting:
Water is filtering slower than usual.
Remove the filter and shake vigorously
until you hear the granules shifting inside.
Unfiltered water leaks into the filtered
water reservoir.
Check to be sure that the filter has been
twisted firmly into place.
Unfiltered water is leaking out of the
pour tray when I tip the pitcher to pour.
Completely drain the pour tray before pouring
filtered water out of the pitcher to prevent
unfiltered water from mixing with the filtered water.
Indicator lights stopped working.
The indicator lights may have gone into sleep mode.
See CleanSensor
TM
Monitor activation instructions.
90 Day Warranty:
PUR (Warrantor), warrants your PUR Water Filter Unit (PPT711W, PPT711R, PPT111W, PPT111R,
DS1811Z.) for ninety (90) days from the date of purchase (except for the filter cartridge which
is warranted for 30 days) against all defects in materials and workmanship, when used in
compliance with the owner’s manual.
If the product proves to be defective within ninety days from the date of purchase, call
1-800-787-5463 Monday-Friday from 9:00 A.M to 5:00 P.M EST. The warrantor assumes no
responsibility for incidental or consequential damages; for damages arising out of misuse of the
product or the use of any unauthorized attachment. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
This warranty gives you specific legal rights, and you may have other legal rights which vary
from province to province. System complies with applicable provincial and local regulations.
Should service be required or you have any questions regarding how to use your PUR product,
please contact PUR Consumer Relations: PUR.com/support, 1-800-PUR-LINE,
