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Troubleshooting and support
If you are experiencing difficulties with your tablet, please go through the following
troubleshoots
The tablet will not power on:
1.
Ensure you are pressing and holding the power button for 5 seconds.
2.
Ensure you have charged the tablet for at least 20 minutes.
Tabletwon’t charge:
1.
Ensure the power plug is inserted in the wall socket correctly and the wall
switch is turned on
2.
Ensure the wall power socket is working by testing another device or a
separate power socket
3.
Ensure you have inserted the micro USB cord into the tablet correctly
4.
Ensure there is no dirt or dust accumulated in the devices power socket
5.
Ensure you have left the tablet on charge for at least 10 minutes as the
battery may have run out of charge completely
Tabletwon’t connect via Bluetooth:
1.
Ensure you have turned on and activated the Bluetooth settings. See
Bluetooth guide in manual.
2.
Ensure the other device has Bluetooth enabled
3.
Your Bluetooth device may be too far away from the other device to
connect. Ensure you are within range of this device to connect
4.
Ensure you follow the Bluetooth instructions above
Tabletwon’t connect to Wi-Fi:
1.
Ensure you have turned on and activated Wi-Fi on your device. See Wi-Fi
guide in the manual.
2.
Ensure the Wi-Fi you are connecting to is working.
3.
Your device may be too far away from the Wi-Fi Router. Ensure you are
within range of this device to connect
