20
Troubleshooting
My flash head does not turn.
• Make sure that the power cord is plugged into a working power outlet.
• Make sure the power switch on the back of the flash head is turned on.
• If you are using the remote trigger, make sure that the power cord is
connected correctly and the power LED on the remote receiver is blue.
• Check the fuse and replace it if necessary.
Picture looks bleached out
• Decrease the flash brightness.
• Use an umbrella or softbox to soften the light from your flash head.
• Adjust the distance between the flash and the subject.
• Adjust the exposure on the camera.
Picture is too dark
• Increase the flash brightness.
• Use both flash heads.
• Reduce distance between flash and subject.
• Adjust exposure on the camera.
Using my flash does not seem to
change the lighting in a picture
• Some cameras have a pre-flash feature that fires before the main flash.
The pre-flash adjusts camera settings to suit the lighting environment.
• Press the
SLAVE
button one or more times to select the
Anti-preflash
mode. The slave indicator lights red. The flash ignores
the preflash and fires when the camera’s main flash fires and the
camera shutter opens.
• Or, use the remote trigger or PC sync cable to connect your flash to
your camera. The camera fires your flash when the main camera flash
fires or when the camera shutter opens.
The flash goes off too late or not
at all
• If the light sensor on your flash does not have a clear line-of-sight to the
camera’s flash or if the camera’s flash is weak, your flash may fire late or
not at all.
• Move your flash to provide a clear line-of sight.
• Use the remote trigger or PC sync cable to let the camera control your
flash.
• Make sure that the red light sensors on the tops of the flash heads are
not under bright lights or in sunshine.
The remote Trigger does not
activate the flash
• Make sure that the blue light on the remote receiver is on. If it is off,
make sure that the power cable is connected correctly and securely.
• Press the button on top of the remote transmitter. The blue light on the
remote receiver should change from blue to red for a second. If the
light does not change, the transmitter battery may be low. Replace the
internal battery (type 23A alkaline battery).
• Make sure that the four swicthes on the transmitter and receiver are set
to identical settings. (Typically all are set to ON).
• The flash may experiencing RF interference from other devices like a
microwave oven. Turn off the RF device or move the flash to a different
location.
The modeling lamp does not turn
on
• Unplug the power cord and make sure the lamp is secure in its socket.
• If the lamp is secure,remove it and test it in a standard lamp socket like
a desk lamp. If the lamp does not turn on, replace the lamp.
The display flashes a
non-numeric code
• This error code indicates a failure mode. In most cases, the failure is
caused by overheating because the flash has been used repeatedly in a
short time. Let the flash head cool down for 10-15 minutes, turn power
off then on again and test the flash.
The softbox will not rotate
• Turn power off, then remove the softbox cover and loosten the locking
knob (silver thumb screw). Turn the softbox to the position you want,
then tighten the knob and replace the softbox cover.