The warranty period begins once the Ability Hand is received and used outside of fitting
sessions with a prosthetist.
Conditions covered by the Limited Warranty
Our warranty covers:
●
Errors in the assembly of the Ability Hand
●
Defects in the material used to build each Ability Hand
●
Accidental damage to the Ability Hand that does not exceed any operational limits
and disobey any safety guidelines or appropriate usage outlined previously in this
manual
Conditions not covered by the Limited Warranty
PSYONIC is not responsible for any defect or loss of function to the Ability Hand caused by:
●
Regular wear and tear
●
Loss of the Ability Hand
●
Theft of the Ability Hand
●
Cosmetic or minor damage to the Ability Hand that does not affect the use of the
Ability Hand
●
Intentional damage to the Ability Hand
●
Damage to the Ability Hand caused by neglect
●
Use of the hand that does not meet the safety guidelines and appropriate use
outlined previously in this manual
●
Inclement weather, lightning strike, or any acts of nature that expose the Ability Hand
to dangerous conditions
●
Any event not within reasonable control or anticipation by PSYONIC
●
Damage caused by animals or insects
●
Use of batteries and battery chargers not specifically provided by PSYONIC
●
Attempts by any individual outside of PSYONIC to repair the Ability Hand or carry out
maintenance and service to the Ability Hand
●
Connection or installation of the Ability Hand to parts that are not compatible with
the Ability Hand
●
Alteration or modification to any portion of the Ability Hand
6.4 Return Policy
If you experience any conditions within the boundary of the warranty during the two-year
warranty period, please contact your prosthetist for further assistance. Proof of purchase
and details describing any alleged defects or damages must be documented. Your
prosthetist will need to contact technical support for further assistance if a replacement or
repair is necessary. To accommodate the return process, a temporary Ability Hand will be
provided via overnight shipment to your prosthetist. The temporary Ability Hand will need to
be returned to PSYONIC once a replacement Ability Hand has been provided.
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