4826 Sterling Drive, Boulder, CO 80301
PH: 720.406.8946 [email protected] www.psaudio.com
Service 16
®
Service
©2012 PS Audio Inc. All rights reserved.
Owner’s Reference
PerfectWave DAC MKII
In the unlikely event there is a problem with your PS Audio component, please contact your
dealer, distributor, or the PS Audio corporate research center to discuss the problem before you
return the component to our facilities for repair. Products shipped to the corporate research
facilities will be refused and returned freight collect if not accompanied by a PS Audio Service
Department issued return authorization number (RA Number).
Return authorization numbers must be prominently displayed on the outside of the box and an
accompanying letter describing the problem and re-listing the RA number must be inside the
box to qualify for service.
If you are transferring your warranty, you must first contact PS Audio or your dealer or distributor
for details.
To contact the PS Audio Service Department:
TELEPHONE
720-406-8946
HOURS Monday-Friday, 9:00 am to 5:00 pm MST
FAX
720-406-8967
WEBSITE
http://www.psaudio.com
If you are in the United States use the following procedure:
1. Obtain a Return Authorization Number (R/A number) and shipping address from the PS
Audio Service Department.
2. Insure and accept all liability for loss or damage to the product during shipment to the PS
Audio factory and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered to the California or Colorado facilities if arrangements
with the Service Department have been made in advance. Proof of purchase will be required for
warranty validation at the time of hand delivery.
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or
distributor. PS Audio may, at its discretion, return a product in new packaging and bill the owner
for such packaging if the product received by PS Audio was boxed in nonstandard packaging or
if the original packaging was so damaged to the point it was unusable. If PS Audio determines
that new packaging is required, the owner will be notified before the product is returned.
To purchase additional packaging, please contact your authorized PS Audio dealer, distributor, or
the PS Audio Service Department for assistance.
If you are outside the United States and require service you must contact your country’s
dealer or distributor for instructions. PS Audio warranties its products (see warranty section)
If you require
service in North
America
Obtain an RA
number
Contact
information
If you are in the
United States
Use original
packing
If you are outside
the US
