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HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you
through this warranty, please contact Prozis customer
service via the communication channels provided on
the Prozis website, and follow the provided instructions
or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be
valid if proof of purchase is presented by the original
customer. This proof of purchase may be the original
invoice or receipt, as long as it includes information
regarding the date of purchase and the product’s
model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made
by third parties. This warranty does not apply to any
repairs, or damage caused directly by such repairs, that
have impacted or caused the damage that is the subject
of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this
warranty:
1.
Any wear and tear of parts and components result-
ing from normal product use.
2.
Cracks, dents, scratches, and other types of
superficial damage that only affect the product’s
appearance.
3.
Any malfunction caused by inappropriate use of
the product that does not comply with user manual
instructions.
4.
Use and storage of the product not complying with
user manual instructions.
5.
Opening of the product by a third party who is not
authorized to proceed to its repair.
6.
Altering or changing parts or components, whether
internal or external.
7.
Damage caused by battery leakage resulting from
the breaking of any of its components, or from
product misuse.
8.
Malfunction or damage due to reasons that cannot
be ascribed to the production or design of the
product.
9.
Use of the product in the context of a business,
occupation or commerce.
10.
Malfunction due to use that does not comply with
the technical or security norms in force, or with user
manual instructions.
The services provided by Prozis in order to repair or fix
any fault or malfunction resulting from the verification of
any of the aforementioned excluded situations will be
subject to payment of labor, transport and component
costs.