Troubleshooting
The Docking Station is not working
Ensure that the Docking Station is properly connected to a power outlet via a
power adapter. If issues persist, try using a different power adapter with the
equivalent power output.
Ensure that the connection between the Docking Station and your notebook is
properly connected. If issues persist, try using a different USB-C Cable.
The Docking Station is powered but it is not connecting my devices
Confirm that all devices are properly connected to the Docking Station and
turned on.
My notebook is not charging
Power delivery is only available via the USB Type C Power Delivery port up to
a maximum of 100W. In order to receive power, notebooks must support Power
Delivery via USB-C. Please ensure that your device’s manufacturer wattage
recommendations are compatible with the Docking Station.
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If issues persist, please contact your reseller, or reach out
to ProXtend via
proxtend.com
