Troubleshooting
AP-8000 User Guide
157
Recovery Procedures
Soft Reset to Factory Defaults
Use this procedure to reset the network configuration values, including the Password, IP Address, and Subnet Mask.
This procedure reset configuration settings, but does not change the current AP Image.
To use this procedure, in the web interface navigate to
Management
>
Reset to Factory
.
The default IP address that AP resets to is 169.254.128.132. If you want to make modification to the IP address setting
use the ScanTool or CLI, see
Using CLI to Manage the Access Point
If you do not have access to the HTTP or CLI interfaces, use
Hard Reset to Factory Defaults
procedure.
Hard Reset to Factory Defaults
If you cannot access the unit or you have lost its password, you can reset the unit to its factory default settings by using
the
Reload
button available on the device.
By using the end of a paper clip or pin, depress and hold the Reload button on for a minimum of 10 seconds but no more
than 15 seconds. The configuration is deleted from the unit and the unit reboots, using a factory default configuration.
NOTE:
You need to use a pin or the end of a paperclip to press the button.
CAUTION:
If you hold the Reload button for longer than 20 seconds, you may go into Forced Reload mode, which
erases the unit’s embedded software. This software must be reloaded through an Ethernet connection
with access to a TFTP server. See
for instructions.
If you are not using DHCP, use the ScanTool or use CLI over a serial connection to set the IP Address, Subnet Mask, and
other IP parameters. See
Using CLI to Manage the Access Point
for CLI information.
Forced Reload
With Forced Reload, you bring the unit into bootloader mode which erases the embedded software. Use this procedure
only as a last option if the unit does not boot, and the Soft and Hard to Factory Defaults procedure do not help.
CAUTION:
With Forced Reload, the embedded software in the AP will be erased. You will need to reload the software
before the unit is operational.
To do a forced reload,
1. AP will try to load the AP image using the default factory configuration parameters. If this fails, then it will enter either
CLI mode or ScanTool mode as per the user’s choice, with a message on the serial console “
Starting ScanTool
interface, press any key to enter CLI 5
”. Follow one of the procedures below to load a new AP Image to the Access
Point:
–
Download a New Image Using ScanTool
–
Download a New Image Using the Bootloader CLI
Because the CLI option requires a physical connection to the unit’s serial port, Proxim recommends the ScanTool
option.
Download a New Image Using ScanTool
To download the AP Image, you will need an Ethernet connection to the computer on which the TFTP server resides and
to a computer that is running ScanTool (this is either two separate computers connected to the same network or a single
computer running both programs).
ScanTool detects if an Access Point does not have a valid software image installed. In this case, the
TFTP Server
and
Image File Name
parameters are enabled in the ScanTool’s
Change
screen so that you can download a new image to
the unit. (These fields are grayed out if ScanTool does not detect a software image problem.)