Troubleshooting
If the device performance fails, check whether the detected problem is in the
following table. If your device still fails, contact customer service.
SYMPTOM
POSSIBLE CAUSE
REMEDY
TV – No signal input
connected, loose or
disconnected.
Signal cable is loose or not
connected.
Ensure signal cable is not loose
or disconnected. Reattach and try
again.
Remote Control
Distance is short,
no control.
Receiver of remote control
is covered.
Ensure the remote receiver is not
obstructed.
The battery energy of the
remote control is too low.
Change the batteries.
TV
Display is faint.
Adjustment is incorrect.
Use auto-adjustment function.
Display mode is incorrect.
Use recommended mode.
TV
Display image does
not fill the screen.
Adjustment is incorrect.
Use auto-adjustment function.
Enter PICTURE to adjust the
horizontal and vertical position.
Display mode is incorrect.
Use recommended mode.
TV
Unable to operate
the TV
Exterior influence, for
example lighting, static
electricity and so on, which
might disturb the normal
operation of the TV.
Press the
button to tum off
electrical source, then press the
button to turn on the TV again
after 1-2 minutes.
Static and sound
noise.
Antenna cable connector is
loose, cable is damaged.
Check the antenna cable
connector plug for secure
connection and any damage.
Antenna cable type is not
correct.
Check antenna cable type (VHF/UHF).
Direction or position of
antenna is incorrect.
Adjust the direction or position of
antenna.
Signal is weak.
Attempt to use signal amplifier.
TV image is better,
but has noise.
Antenna cable connector
is loose, cable is damaged.
Check the antenna cable
connector plug for secure
connection and any damage.
No image. No sound.
Power plug is loose,
power cord does not
connect well.
Check to ensure power cord is
connected.
Press POWER on panel or
remote control.
Check if the
button is on.
TV image has
stripes.
Signal is exposed to
interference, such as a car,
neon light, electric blower,
etc.
Do not use an electric blower
around unit.
Adjust antenna cable direction
to reduce interference.
TV image has
shadows.
TV signal is reflected by
valley or building.
Use a high-directional antenna.
Direction of antenna is
incorrect.
Adjust direction of the antenna.
TV has no sound.
Volume setting is too low.
Adjust volume to proper level.
Sound is muted.
Press MUTE to deactivate mute.
CAUTION: Do not allow your TV screen to display the same image for an extended
period of time. Please set up a screen protection procedure. If a high-contrast picture
remains on the TV screen for a long time, this picture could burn the image onto the
screen. Usually the burnt image will disappear gradually when you turn off the TV’s
power. However, this damage cannot be repaired.
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