Promise Technology Pegasus3 R4 Product Manual Download Page 220

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207

Troubleshooting

Pegasus3 Product Manual

Subsystem Problems

Subsystem problem troubleshooting includes:

•

“Diagnosing a Subsystem Problem”

•

“Overheating”

•

“Power Supply”

Diagnosing a Subsystem Problem

Check System Status on the Dashboard tab. If a yellow !

or red X appears in the System

Status box:

1. Click the name link of the component with the red X

icon.

System Status box on the Dashboard

The System Status list contains a list of all the components with their appending status. In case there is

a failure with one of the components, an indicator icon will be displayed next to the component.

2. For physical drives, disk arrays, logical drives, and spare drives, mouse-over the component with

the red X

icon and click the

View

button.

Summary of Contents for Pegasus3 R4

Page 2: ...is or any other PROMISE T echnology product Notice Although PROMISE T echnology has attempted to ensure the accuracy of the content of this document it is possible that this document may contain technical inaccuracies typographical or other errors PROMISE T echnology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise...

Page 3: ...ice that there are different setup instructions for Mac users and Windows users Although this manual is written specifically for the Pegasus3 models many of the functions and descriptions can be applied to previous releases of the PROMISE Pegasus line This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are loo...

Page 4: ...iv Promise Technology Pegasus3 R4 R6 R8 VCCI KCC FCC ...

Page 5: ...v About this guide Pegasus3 Product Manual WARNING WARNING WARNING WARNING ...

Page 6: ...s 8 Summary of the setup procedure 9 Connect the power cord 10 Connect Pegasus3 to your Mac 11 Installing the Software on Mac 12 Power modes on the Pegasus3 15 Shutting down the Pegasus3 15 Daisy Chaining Multiple Pegasus3 Series Units 16 Unlocking the UI 16 Displaying Multiple Pegasus Units 17 To Create a Disk Array and Logical Drive 18 Promise Technology Pegasus3 R4 R6 R8 ...

Page 7: ...Power On Pegasus3 22 Step 4 Install Driver 23 Step 5 Install Software 26 Step 6 Format with Pegasus Utility 30 Format Pegasus3 on Windows 7 31 Format Pegasus3 on Windows 10 35 Step 7 Check firmware version with Pegasus Utility 39 Updating Firmware 39 Safely Remove Pegasus3 on Windows 40 Safely Remove Pegasus3 on Windows 7 40 Safely Remove Pegasus3 on Windows 10 41 Shutdown the Pegasus3 42 Contents...

Page 8: ...Drive menu 52 Front View 53 Back View 54 Managing Subsystems 55 Viewing Subsystem Information 56 Making Subsystem Settings 57 Clearing Statistics 58 Restoring Factory Default Settings 59 Saving a Service Report 60 Updating Firmware 61 Managing the RAID Controller 62 Viewing Controller Information 63 Viewing Controller Statistics 65 Making Controller Settings 66 Making Buzzer Settings 68 Managing E...

Page 9: ... 84 Making Rebuild Settings 85 Migration 86 Making Migration Settings 86 PDM 87 Making PDM Settings 87 Transition 88 Making Transition Settings 88 Synchronization 89 Making Synchronization Settings 89 Managing Physical Drives 90 Viewing a List of Physical Drives 91 Viewing Physical Drive Information 92 Viewing Physical Drive Statistics 94 Viewing Physical Drive SMART Log Information 95 Making Glob...

Page 10: ... Rebuild 123 Managing Logical Drives 124 Viewing a List of Logical Drives 125 Viewing Logical Drive Information 125 Viewing Logical Drive Statistics 127 Making Logical Drive Settings 128 Viewing Logical Drive Check Tables 129 Creating a Logical Drive Manually 130 Formatting Your Logical Drives 132 Locating a Logical Drive 132 Deleting a Logical Drive 133 Initializing a Logical Drive 134 Pausing an...

Page 11: ...ition 155 Setting Up Email Notifications 156 Technology Background 159 Disk Arrays 160 Media Patrol 160 PDM 161 Logical Drives 162 RAID Levels 162 RAID 0 Stripe 162 RAID 1 Mirror 164 RAID 1E Enhanced Mirror 165 RAID 5 Block and Parity Stripe 166 RAID 6 Block and Double Parity Stripe 167 RAID 10 Mirror Stripe 168 RAID 50 Striping of Distributed Parity 169 RAID 60 Double Parity Stripe 171 RAID Level...

Page 12: ... 187 Capacity Coercion 188 Troubleshooting 189 Responding to an Audible Alarm 189 Checking LEDs 190 Subsystem LEDs 190 Drive Carrier LEDs 191 Pegasus Utility 192 Viewing the Event Logs 192 Viewing Runtime Events 192 Viewing NVRAM Events 193 Event Severity Descriptions 193 Saving All Logs 195 Physical Drive Problems 196 Diagnosis using the Pegasus Utility 196 Locating a Physical Drive 197 Replacing...

Page 13: ...ansport 205 Unreadable Disk Warning 206 Subsystem Problems 207 Diagnosing a Subsystem Problem 207 Overheating 208 Fan Failure 208 Inadequate Air Circulation 209 Power Supply 209 Connection Problems 210 Cables 210 Performance Monitor 211 Contacting Technical Support 212 Limitations 212 RMA Methods 212 Limited Warranty 216 Disclaimer of other warranties 217 Your Responsibilities 218 Returning the Pr...

Page 14: ...ioandVideo production professionals Pegasus3 models R4 R6 R8 are operationally compatible with the original release Pegasus R4 and R6 models Use the latest version of the Pegasus Utility to monitor the Pegasus3 status and perform maintenance and management functions The latest version of the Pegasus Utility can also be used for the original release of Pegasus and Pegasus2 Packing List Check the sh...

Page 15: ...underbolt and Thunderbolt 2 Thunderbolt 3 supports daisy chaining up to six 6 high speed peripheral devices including external disks video capture devices and a Mini DisplayPort monitor Pegasus3 has two Thunderbolt ports as required for daisy chaining Key Benefits Thunderbolt 3 40 Gb s data connection PMC Sierra 8067 I O processor 1G of DDR3 1866 SDRAM memory Pegasus Utility management tool Compat...

Page 16: ...ng 50 60Hz AC System Fan Pegasus3 R4 R6 Dimension 92 W x 92 H x 25 D mm Airflow 70 CFM Pegasus3 R8 Dimension 120 W x 120 H x 25 8 D mm Airflow 97 CFM RAID function RAID level support RAID 0 1 1E 5 6 10 and RAID 50 Pegasus3 R6 R8 only RAID 60 Pegasus3 R8 only OS Support Mac OS 10 12 and Windows 7 Windows 10 Hardware monitoring Fan Temperature Power Enclosure Physical drives Logical drives RAID cont...

Page 17: ...hardware of the Pegasus3 R4 R6 and R8 The R4 is shorter and has four drive carriers the R8 is taller with eight drive carriers For the purpose of installation they are nearly identical Power button Status LED Thunderbolt 3 Link LED Drive Power Status LED DriveActivity LED Drive Carrier Pegasus3 R6 front view ...

Page 18: ...e array or failed hard disk drive Thunderbolt Link This LED will light blue when the Thunderbolt cable is connected they remain dark when there is no link Drive Status and Activity The Drive Status LED lights blue when a physical drive is present and functioning normally A red Drive Status LED indicates a problem with the physical drive or an array The Drive Activity LED lights blue when the physi...

Page 19: ...ht corner on both devices Pegasus3 R6 back view Main cooling fan Power supply cooling fan Power connection Thunderbolt 3 two ports Kensington Security Slot The Kensington Security Slot is part of an anti theft system This allows the user to lock the Pegasus3 unit to a heavy table or similar object as a theft prevention precaution You need the other component of the system a cable with a Kensington...

Page 20: ...oved for use in your country You must use a power cord rated for your product and for the voltage and current marked on the electrical ratings label of the product The voltage and current rating of the cord must be greater than the voltage and current rating marked on the product Do not place objects on AC power cords or cables Arrange them so that no one may accidentally step on or trip over them...

Page 21: ...ing the Software on Mac Power modes on the Pegasus3 Shutting down the Pegasus3 CAUTION The electronic components within the Pegasus3 unit are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the Pegasus3 unit or its subassemblies WARNING The fan contains hazardous moving parts Keep fingers and other body parts away ...

Page 22: ...stration of the system Mac users please follow the setup procedure here or in the Quick Start Guide The setup process is summarized below 1 Unpack the Pegasus3 shipping package 2 Connect the power cord and power on the Pegasus3 R4 R6 R8 3 Connect the Pegasus3 to your computer with a Thunderbolt 3 cable 4 Mac users can locate the Pegasus Utility installation package located on the device Pegasus3 i...

Page 23: ...her end into a suitable power source Thunderbolt 3 and power connections T o power source Power cable Thunderbolt 3 cable Thunderbolt 3 ports Computer Make sure there is a Thunderbolt 3 lightning bolt logo on the cable connector Thunderbolt 3 port on computer Pegasus3 Make sure the computer port is a Thunderbolt 3 port The port uses a USB Type C connector but there is a Thunderbolt icon next to th...

Page 24: ...or You will notice the following The Power Button LED is lit orange at first then blue The drive carrier Power Status LEDs is lit blue The Thunderbolt 3 Link LED for the port connection is lit blue See Pegasus3 R6 front view on page 4 for illustration of the front of the device The PROMISE RAID storage drive icon see picture below appears on your desktop This indicates the Pegasus3 is ready for us...

Page 25: ...he hard disks shipped with the device The software utility installation package is located on the Pegasus3 Follow the instructions below to install the utility To install the Pegasus3 Software Utility 1 Double click on the Pegasus3 icon on your desktop to view the device contents See example to right 2 Find the file R_PROMISE_Utility_ 40000000x dmg and double click on it to mount the virtual drive...

Page 26: ...oftware License Agreement appears please read the statement and click Continue to proceed 5 Click Agree if you agree to the terms of the license To read the license click Read License Choose Disagree if you do not agree the terms in which case the installation procedure is terminated 6 If you clicked Agree in the previous menu the software is now ready to install Click Install to begin ...

Page 27: ...egasus Utility is now available to be used for management of the Pegasus3 Use this if you need to change a hard disk drive or change the default array configuration or to update the device firmware This is also useful for monitoring the status of the system and for troubleshooting For more information on using the Pegasus Utility including instructions on how to use the Wizard menus to install a d...

Page 28: ...ime can be changed in the Pegasus Utility Click on the Controller link in the Dashboard then click the Settings button to see how to change this setting Shutting down the Pegasus3 The Pegasus3 shuts down automatically if you turn off your computer If you want to turn off the Pegasus3 without shutting down your computer follow the steps below T o shut down the Pegasus3 unit 1 Eject the Pegasus3 by ...

Page 29: ...rbolt 3 ports on the second Pegasus3 unit Note Unlocking the UI requires administrator privilege Make sure you have the Mac OS X administrator Name and Password Unlocking the UI By default the UI is locked to prevent unauthorized changes to your RAID system When the UI is locked you cannot create logical drives or change settings on the Pegasus3 unit T o unlock the UI 1 At the lower left screen of...

Page 30: ...click the View menu To display a Pegasus unit in the Pegasus Utility click the View menu and choose unit you want to see The first Pegasus unit is Pegasus R4 R6 or R8 the second is Pegasus R4 2 or R6 2 R8 2 the third is Pegasus R4 3 or R6 3 R8 3 and so on The Pegasus units are listed by the order in which they are recognized not by the cable configuration Note The Pegasus Utility can also be used ...

Page 31: ...ay and logical drive The procedures are described in the next chapter To see the Wizard menu launch the Pegasus Utility in the Dashboard menu under System Status click the Disk Array link See page 52 for an overview of the Pegasus Utility interface The Wizard dialog box opens with three configuration methods Wizard dialog box Choose the best method for your situation See the table below Method Use...

Page 32: ...wer On Pegasus3 Step 4 Install Driver Step 5 Install Software Step 6 Format with Pegasus Utility Step 7 Check firmware version with Pegasus Utility Other important procedures for Windows Users Safely Remove Pegasus3 on Windows Shutdown the Pegasus3 CAUTION The electronic components within the Pegasus3 unit are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at...

Page 33: ...or the download links for the Windows driver and the Pegasus Utility for Windows Download the driver and utility and follow the instructions in this section to install both System requirements for Windows The Pegasus3 hardware driver for Windows can be used on computers equipped with a Thunderbolt 3 port running any edition of Windows 7 or Windows 10 The Pegasus Utility software used for administr...

Page 34: ...r is oriented correctly to the port on both the Pegasus3 and the computer It should fit easily in place when correctly positioned Pegasus3 R6 connected to Windows computer To power source Power cable Thunderbolt 3 cable Thunderbolt 3 ports Windows computer Make sure there is a Thunderbolt 3 lightning bolt logo on the cable connector Thunderbolt 3 port on computer Pegasus3 R6 Make sure the computer...

Page 35: ... the back of device 2 Plug the other end into a power source 3 Press the Power Button See illustration of front of device below You will observe that the Power Button LED turns orange It takes about 30 seconds to boot the Pegasus3 unit When fully booted The Power Button LED turns blue The drive carrier Power Status LEDs turn blue Pegasus3 boot up LED behavior Power Button LED Drive Power Status LE...

Page 36: ...n the InstallShield Wizard to install the PROMISE RAID Controller driver It will be necessary to restart the computer after to complete the installation 1 Double click on the zipped file for installing the driver the file name begins with PegasusRAID_ WinDrv_Installer followed by the version number The InstallShield Wizard appears Click Next to begin the installation ...

Page 37: ...he License Agreement appears Click to select the I accept the terms of the license agreement option if you accept and click on Next to continue 3 You will be informed once the driver has been installed successfully Click on Finish to continue ...

Page 38: ...omputer now option is selected by default Click OK to restart now otherwise choose the No option and restart later The Pegasus3 cannot be used until you reboot the computer WARNING DO NOT disconnect the Thunderbolt cable while Windows is running To safely disconnect the Thunderbolt cable while the computer is running please read Safely Remove Pegasus3 on Windows on page 40 ...

Page 39: ...d for device management and administration Locate the Installation program file downloaded previously in Step 1 and follow the instructions in the InstallShield menu to install Pegasus Utility 1 Double click on the zipped file for installing Pegasus Utility the file name begins with R_Pegasus_Utility followed by the version number The InstallShield Wizard for Pegasus Utility appears Click on Next ...

Page 40: ...nt appears Click to select the I accept the terms of the license agreement option if you accept and click on Next to continue 3 Choose where to put the software on your computer Click Browse to choose a specific location or click Next to accept the default destination Click Next to continue ...

Page 41: ...nology Pegasus3 Series 4 The program is ready to be installed in the chosen location Click Install to begin 5 At this point a pop up message might occur if Windows Firewall is running Click on Allow access to continue ...

Page 42: ...us3 Product Manual 6 Installation of Pegasus Utility is completed Click Finish to close the InstallShield Wizard 7 Another dialog menu appears asking if you want to restart your computer You should do so now if you want to use run the Pegasus Utility ...

Page 43: ...ad the product manual For the purpose of this installation guide only the basic setup using the default PROMISE Hardware RAID 5 array is described This type of RAID provides the best balance of performance and data safety For more information on other RAID types please read the product manual DO NOT use the Windows Disk Manager to change the RAID on the Pegasus3 Any changes to the RAID array must ...

Page 44: ...7 Windows 7 users please follow the steps listed below to launch Pegasus Utility and format the RAID 1 Locate Pegasus Utility and launch it You can either click the Pegasus Utility shortcut on the desktop or Click Start Logo at the right bottom All Programs Promise Pegasus Utility Pegasus Utility ...

Page 45: ... for the Pegasus3 3 Click on the Logical Drive menu icon near the top of the menu Notice in the middle of the menu a description of the RAID array that is already setup The default setup is a RAID 5 using all the hard disks If you want to change this please see the product manual Otherwise to begin using the Pegasus3 right away click on the Format button to begin the formatting procedure ...

Page 46: ...other Partition Type option MBRFormat master boot record does not support Logical Drives greater than 2 TB The Format Type is set to NTFS the standard Windows file system Click Format to start formatting the array 5 In order to safeguard against unintended changes to the RAID setup or file system the Pegasus3 requires that you confirm your decision to begin formatting the drives To continue format...

Page 47: ...rmatting Windows will alert you that a New Volume has been installed You can see the New Volume in Windows Disk Manager 7 Make sure you check the firmware version of the Pegasus3 and update it if needed Go to Step 7 Check firmware version with Pegasus Utility on page 39 ...

Page 48: ...indows 10 Windows 10 users please follow the steps listed below to launch Pegasus Utility and format the RAID 1 Locate Pegasus Utility and launch it You can use Microsoft Cortana to open it or click on the Pegasus Utility shortcut on the desktop Pegasus Utility shortcut Launch with Cortana ...

Page 49: ... for the Pegasus3 3 Click on the Logical Drive menu icon near the top of the menu Notice in the middle of the menu a description of the RAID array that is already setup The default setup is a RAID 5 using all the hard disks If you want to change this please see the product manual Otherwise to begin using the Pegasus3 right away click on the Format button to begin the formatting procedure ...

Page 50: ...other Partition Type option MBRFormat master boot record does not support Logical Drives greater than 2 TB The Format Type is set to NTFS the standard Windows file system Click Format to start formatting the array 5 In order to safeguard against unintended changes to the RAID setup or file system the Pegasus3 requires that you confirm your decision to begin formatting the drives To continue format...

Page 51: ...rmatting Windows will alert you that a New Volume has been installed You can see the New Volume in Windows Disk Manager 7 Make sure you check the firmware version of the Pegasus3 and update it if needed Go to Step 7 Check firmware version with Pegasus Utility on page 39 ...

Page 52: ...rt download aspx and place the img file on your computer To update the controller firmware 1 From the Admin menu tab choose Firmware Update Check the Single Image Version number If the version number is 6 00 0000 12 the firmware does not need to be updated If the number is 6 00 0000 11 or lower continue with the firmware update procedure 2 Click on the padlock icon to unlock the menu and type in t...

Page 53: ...s3 might be damaged If the computer has been shutdown it is safe to disconnect the Thunderbolt 3 cable Alternatively you can shutdown the Pegasus3 See Shutdown the Pegasus3 on page 42 Safely Remove Pegasus3 on Windows 7 To disconnect the Pegasus3 from a Windows 7 computer 1 Click on the attached drives icon in the System Tray to reveal the eject options and choose the Eject Promise Pegasus option ...

Page 54: ...he Pegasus3 from a Windows 7 computer 1 Click on the attached drives icon in the System Tray to reveal the eject options and choose the Eject Promise Pegasus option 2 Wait for the message to appear telling you it is safe to remove the Pegasus3 You can now safely power off the system or disconnect the Thunderbolt 3 cable ...

Page 55: ...egasus3 Series Shutdown the Pegasus3 To shutdown the Pegasus3 on either Windows 7 or Windows 10 1 Open Pegasus Utility and click on the Subsystem Information menu icon click on the Shutdown tab 2 Click on the Shutdown button ...

Page 56: ... confirm that you want to shutdown the system Type confirm in the space provided and click on the Confirm button 4 A message appears informing you that the shutdown process will take a few minutes If you want to move the device wait until the system is completely powered off before disconnecting the power cord ...

Page 57: ...ctivities Managing Physical Drives Managing Disk Arrays Managing Logical Drives Managing Spare Drives The Pegasus software utility requires a Thunderbolt connection between your computer and the Pegasus unit See Viewing Runtime Events on page 193 and Installation and Setup for Windows Users on page 19 The Pegasus management software utility must be installed onto your computer before you can use i...

Page 58: ... the Pegasus software utility Access Promise Utility in Mac For Mac users accessing the Promise Utility includes Opening and Closing Unlocking the UI Opening T o open the Promise Utility double click the Promise Utility icon in the Macintosh Dock The Promise Utility window opens and displays the Dashboard See The Promise Utility interface with the Dashboard displayed on page 48 Closing There are t...

Page 59: ...he lower left screen of the Promise Utility window click the closed lock icon The Promise Utility password dialog box opens 2 Type your Mac password into the Password field and click the OK button The lock icon changes to open and you can now add and delete logical drives make settings run background activities and update your Pegasus3 system Note Unlocking the UI requires administrator privilege ...

Page 60: ...e View menu To display a Pegasus unit in the Promise Utility click the View menu and choose unit you want to see The first Pegasus unit is Pegasus R4 R6 or R8 the second is Pegasus R4 2 or R6 2 R8 2 the third is Pegasus R4 3 or R6 3 R8 3 and so on The Pegasus units are listed by the order in which they are recognized not by the cable configuration Note The Pegasus Utility can also be used for earl...

Page 61: ...lbar Customize T oolbar Devices Pegasus units Dashboard Show the Dashboard Device Front and Back Views Component List Physical Drive List Storage Wizard Disk Array List Logical Drive List Spare Drive List Admin Enclosure Pegasus unit Information Events Background Activities Firmware Update Performance Monitor and Restore Factory Default settings Window Minimize Zoom Close Window Bring All to Front...

Page 62: ...ogical drive list settings and functions Subsystem Information icon Displays Pegasus unit information and settings Events icon Displays the event logs Customizingthe Toolbar You can customize the toolbar by adding or removing icons T o add and remove toolbar icons 1 From the Promise Utility window click the View menu and choose Customize Toolbar The toolbar options dialog box appears 2 Do one or b...

Page 63: ...esktop to view an active display of the Pegaus2 device as well as access to menus used to configure settings for device hardware and physical drives To view the Promise Utility menu bar just select the Promise Utility window and the menu bar lists the Device Admin and other menus categories Device menu options on Mac ...

Page 64: ...vice ID operational status enclosure type and status description of all enclosures The Enclosure Controller Buzzer and Fan menus are described in relevant sections of this chapter See Viewing Controller Information on page 63 Viewing the Enclosure Information on page 70 and Making Buzzer Settings on page 68 for more information Component List on Mac ...

Page 65: ...on to display the Physical Drive menu This is the same menu you see by clicking the Physical Drive menu button at the top of the Promise Utility window or by clicking the Physical Drive menu link under System Status in the Dashboard See Managing Physical Drives on page 90 for more information Physical Drives List on Mac ...

Page 66: ... physical capacity operational status etc Click on the drive to bring up the Physical Drive Information displaying the detailed information of the device Front View options include the ability to indicate which carriers contain unconfigured physical disks colored green or to highlight arrays colored purple Show Unconfigured Physical Drives Click the Show unconfigured PD s box to identify any uncon...

Page 67: ...s displayed Highlight Arrays Click the Highlight Arrays button to identify the physical drives assigned to a disk array these appear colored purple Click on of the following items in the drop down menu All DA Show all disk arrays DA0 DA1 DA2 etc a specific disk array close Click to close the menu and return to normal view The carriers containing drives that do not belong to the chosen disk array w...

Page 68: ...Pegasus3 Product Manual Managing Subsystems Enclosure management includes Viewing Subsystem Information Making Subsystem Settings Clearing Statistics Restoring Factory Default Settings Saving a Service Report Updating Firmware ...

Page 69: ...w enclosure information click the Subsystem Information icon Subsystem Information includes Alias Same as controller alias Model WWN World Wide Number Vendor Serial number Revision number System date and time Firmware Version Items with an asterisk are adjustable under Making Subsystem Settings below Subsystem Information ...

Page 70: ...bsystem Settings T o make enclosure settings 1 Click the Subsystem Information icon 2 Click the Settings button 3 Make changes as required Enter an alias or change the existing alias in the field provided 4 Click the Save button Settings Subsystem Information ...

Page 71: ...atistical data on the RAID controller physical drives and logical drives T o clear statistics 1 Click the Subsystem Information icon 2 Click the Clear Statistics button 3 Type the word confirm in the field provided 4 Click the Confirm button Clearing Statistics Subsystem Information ...

Page 72: ...he top of your desktop choose Restore Factory Default 2 In the Restore Factory Default settings screen check the boxes beside the settings you want to reset to default value Background activity settings Controller settings Physical drive settings Enclosure settings Smart Fan setting 3 Click the Submit button 4 In the Confirmation box type the word confirm in the field provided and click the Confir...

Page 73: ...e a service report to your computer click on the Subsystem Information menu link and click on the Save Service Report button A dialog prompt will ask you where you want to save the HTML file containing the service report Choose a location and click the Save button A technical support representative might ask you to email this file for system analysis Saving a Service Report ...

Page 74: ...pdate the controller firmware 1 From the Admin drop down menu in the menu bar at the top of your desktop choose Firmware Update 2 Click on the padlock icon to unlock the menu and type in the password for your computer when the prompt appears 3 Click the Choose File button and locate the img file you downloaded from PROMISE 4 Click the Submit button 5 In the Confirmation box type the word confirm i...

Page 75: ...mise Technology Pegasus3 Series Managing the RAID Controller RAID controller management includes Viewing Controller Information Viewing Controller Statistics Making Controller Settings Making Buzzer Settings ...

Page 76: ...is displayed Controller information includes Controller ID Vendor Operational Status Cache Usage Percentage Part Number Hardware Revision SCSI Protocol Supported Single Image Version Host Driver Version Alias Same as enclosure alias Model Power On Time Dirty Cache Usage Percentage Serial Number WWN Worldwide Number BIOS Version Single Image Build Date Controller Information ...

Page 77: ...troller Settings on page 66 Click the X icon to close the information panel Memory Type Flash Type NVRAM Type Preferred Cache Line Size Coercion SMART Write Back Cache Flush Interval Enclosure Polling Interval Forced Read Ahead cache Memory Size Flash Size NVRAM Size Cache Line Size Coercion Method SMART Polling Interval Write Through Mode Adaptive Writeback Cache Controller Advanced Information ...

Page 78: ...s Collection date and time Read Data Transferred Errors Read Errors I O Requests Read I O Requests Statistics Start date and time Viewing Controller Statistics T o view controller statistics 1 Click the Dashboard icon then click the Controller link 2 Click the Statistics tab Controller statistics include 3 Click the X icon to close the information panel Controller Statistics ...

Page 79: ...ck Cache Flush Interval Enter a value into the field 1 to 12 seconds Enclosure Polling Interval 15 to 255 seconds Adaptive Writeback Cache Check the box to enable or uncheck to disable Forced Read Ahead Check the box to enable or uncheck to disable Enable HDD Park Ahead Level 1 Check the box to enable HDD Park Ahead Interval 10 1440 Enter a value into the field 1 to 1440 minutes 1440 minutes 24 ho...

Page 80: ...67 Managing the Pegasus3 Pegasus3 Product Manual Controller Settings ...

Page 81: ...Settings T o make buzzer settings 1 From the Device menu choose Component List 2 Mouse over the buzzer then click the Settings button 3 Check the Enable Buzzer box to enable the buzzer Or uncheck the box to disable 4 Click the Save button Buzzer Settings ...

Page 82: ...ing the Pegasus3 Pegasus3 Product Manual Managing Enclosures Enclosure management includes the following functions Viewing the Enclosure Information Viewing Temperature Sensor Information Locating an Enclosure ...

Page 83: ...the X icon to close the information panel Enclosure ID Enclosure Warning T emperature Threshold Controller Warning T emperature Threshold SEP Firmware Version Max Number of Controllers Max Number of Fans Max Number of Power Supply Units Enclosure Type Enclosure Critical T emperature Threshold Controller Critical T emperature Threshold Max Number of Physical Drive Slots Max Number of T emperature S...

Page 84: ...hen click the Temperature link 2 Scroll down until you see Temperature Sensors Temperature Sensors information includes ID Status Normal Warning or Critical icon Location Controller or Backplane Healthy Threshold Enclosure Warning Temperature Threshold Current Temperature 3 Click the X icon to close the information panel Enclosure Information Temperature Sensors ...

Page 85: ...to Admin drop down menu and choose the Back View option to see a virtual view of the back of the Pegasus3 2 Mouse over the Enclosure then double click on it to activate the Locate function The Drive Power Status LEDs on all drive carriers blink blue and orange for one minute Drive Power Status LEDs blink blue and orange Running the Locate function to identify an enclosure Double click on the back ...

Page 86: ...cheduled Background Activity Media Patrol Redundancy Check Initialization Rebuild Migration PDM Transition Synchronization Background activities perform a variety of preventive and remedial functions on your physical drives disk arrays logical drives and other components You can run a background activity immediately or schedule it to run at a later time Scheduling options are described below Setti...

Page 87: ... background activities click on the Background Activities icon The list of background appears Running activities will illustrate a progress bar of the process currently running in the background Media Patrol Redundancy Check Rebuild Migration PDM Transition Synchronization Background Activities ...

Page 88: ...ound Activities icon 2 Click the Scheduler button The list of scheduled background appears Adding a Scheduled Background Activity T o add a new scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background activities appears 3 Click the Add Schedule button Add a Background Activity Schedule ...

Page 89: ...tial and specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end date or perpetual End after a specific number of activity actions Until date from the dropdown menus For Redundancy Check choose Auto Fix option Attempts to repair the problem when it finds an erro...

Page 90: ... Schedule T o change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity then click the Settings button Change a Background Activity Schedule ...

Page 91: ...l and specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end date or perpetual End after a specific number of activity actions Until date from the dropdown menus For Redundancy Check choose Auto Fix option Attempts to repair the problem when it finds an error C...

Page 92: ...ing it T o enable or disable change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity and click the Settings button 4 Uncheck the Enable This Schedule box to disable this schedule Check the box to enable this schedule 5 Click the Save button To return to curr...

Page 93: ...ctivity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity then click the Delete button To return to currently running background activities click the Background Activities button Delete a Background Activity Schedule ...

Page 94: ...the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array See Making Disk Array Settings on page 116 Making Media Patrol Settings T o make Media Patrol settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Check the Enable Media Patrol box to enable uncheck to disable This settings enables or disables Media Patrol for all p...

Page 95: ...ngs T o make Redundancy Check settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Redundancy Check Rate dropdown menu and choose a rate Low Fewer system resources to Redundancy Check more to data read write operations Medium Balances system resources between Redundancy Check and data read write operations High More system resources to Redundancy Check fewer t...

Page 96: ...on Initialization is recommended whenever you create a logical drive See Initializing a Logical Drive on page 134 Making InitializationSettings T o make initialization settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Logical Drive Initialization Rate dropdown menu and choose a rate Low Fewer system resources to Initialization more to data read write operat...

Page 97: ...ebuild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconfigured physical drive in the same slot See Making Rebuild Settings on page 85 If there is no spare drive of adequate capacity and the Auto Rebuild function is DISABLED you must replace the failed drive with an unconfigured physical drive then perform a Manu...

Page 98: ...urces to the Rebuild more to data read write operations Medium Balances system resources between the Rebuild and data read write operations High More system resources to the Rebuild fewer to data read write operations 4 Check the Enable Auto Rebuild box to enable Auto Rebuild rebuilds when you swap out the failed drive with a new one 5 Click the Confirm button 6 Click the X icon to close the backg...

Page 99: ...ration settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Migration Rate dropdown menu and choose a rate Low Fewer system resources to Migration more to data read write operations Medium Balances system resources between Migration and data read write operations High More system resources to Migration fewer to data read write operations 4 Click the Confirm bu...

Page 100: ... settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Make the following settings are required Click the PDM Rate dropdown menu and choose a rate Low Fewer system resources to PDM more to data read write operations Medium Balances system resources between PDM and data read write operations High More system resources to PDM fewer to data read write operations Highlight t...

Page 101: ...make Transition settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Transition Rate dropdown menu and choose a rate Low Fewer system resources to Transition more to data read write operations Medium Balances system resources between Transition and data read write operations High More system resources to Transition fewer to data read write operations 4 Click t...

Page 102: ...e was synchronized See Viewing Logical Drive Information on page 125 Making SynchronizationSettings T o make Synchronization settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Background Synchronization Rate dropdown menu and choose a rate Low Fewer system resources to Synchronization more to data read write operations Medium Balances system resources betwee...

Page 103: ...of Physical Drives Viewing Physical Drive Information Viewing Physical Drive Statistics Viewing Physical Drive SMART Log Information Locating a Physical Drive Making Global Physical Drive Settings Making Individual Physical Drive Settings Making Physical Drive SMART Log Settings Clearing a Stale or a PFA Condition ...

Page 104: ...k the Physical Drive icon Physical drive information includes ID ID number of the physical drive Status Normal Stale or PFA or Dead icon Model Number Type SATA HDD or SSD Location Enclosure number and slot number Configuration Array number and sequence number spare number unconfigured or stale configuration Capacity In GB Physical Drive List ...

Page 105: ...umber Alias If assigned Physical Capacity T otal capacity in GB Configurable Capacity Usable capacity in GB Used Capacity Capacity actually used in GB Block Size Typically 512 Bytes Operational Status OK is normal Stale PFA Dead Configuration Status Array number and sequence number spare number Model Number Make and model of the drive Drive Interface SATA 1 5Gb s or 3Gb s Serial Number Serial numb...

Page 106: ...Queue Depth Number of commands Power Saving Level Supported by this drive Medium Error Threshold Drive Temperature Drive Reference Temperature 3 Click the Advanced Information tab Advanced information for physical drives includes Items with an asterisk are adjustable under Viewing Physical Drive Statistics on page 94 Items with two asterisks are adjustable under Making PDM Settings on page 87 4 Cl...

Page 107: ...ive statistics see Clearing Statistics on page 58 4 Click the X icon to close the settings panel Data Transferred Read Data Transferred Write Data Transferred Errors Number of errors Non Read Write Errors Read Errors Write Errors I O Request Number of requests Non Read Write Request Number of requests Read I O Request Number of requests Write I O Request Number of requests Statistics Start Time Ti...

Page 108: ...l drive you want then click the View button 3 Click the SMART Log tab SMART Log information includes Physical Drive ID SMART Support Yes or No depending on the drive SMART Status Enabled or disabled SMART Health Status OK is normal Items with an asterisk are adjustable under Making Controller Settings on page 66 4 Click the X icon to close the settings panel Physical Drive SMART Log Information ...

Page 109: ...ettings 1 Click the Physical Drive icon 2 Click the Global Physical Drive Settings button 3 Check the boxes to enable uncheck to disable Enable Write Cache Enable Read Look Ahead Cache Enable Command Queuing 4 Click the Save button 5 Click the X icon to close the settings panel Physical Drive Global Settings ...

Page 110: ...s supported by RAID enclosures and JBOD expansion units T o locate a physical drive 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Locate button The Drive Power Status LED for the drive carrier holding that drive blinks blue and orange for one minute Drive Power Status LEDs blink blue and orange Running the Locate function to identify a physical drive ...

Page 111: ... SMART log settings 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Settings button 3 Click the SMART Log Settings tab 4 Check the box to enable the SMART log 5 Click the Save button 6 Click the X icon to close the settings panel Physical Drive SMART Log Settings ...

Page 112: ...rive you want then click the Settings button 3 Make changes as needed Enter change or delete the alias in the Alias field Choose Unconfigured or PassThru Configuration Unconfigured drives are not visible to your computer Use them to make disk arrays PassThru drives are visible to your computer and are configured as individual drives They cannot be used to make a disk array 4 Click the Save button ...

Page 113: ... by a physical drive replacement rebuild operation etc Then clear the condition T o clear a Stale or a PFA condition 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Clear button 3 Click the Confirm button If the physical drive has both a Stale condition and a PFA condition the first click removes the Stale condition Click the Clear button a second time to re...

Page 114: ...a Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array Media Patrol checks all physical drives one at a time T o run Media Patrol on your physical drives 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Media Patrol and click the Start button Pausing and Resuming a Media Patrol T o pause or resume a Media Patrol 1 Cl...

Page 115: ...to cancel the Media Patrol 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Media Patrol and click the Stop button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Stop Media Patrol ...

Page 116: ...t includes Viewing a List of Disk Arrays Viewing Disk Array Information Creating a Disk Array Manually Making Disk Array Settings Locating a Disk Array Deleting a Disk Array Preparing a Disk Array for Transport Rebuilding a Disk Array Also see Disk Array and Logical Drive Problems on page 202 ...

Page 117: ...hoose Disk Array The list of disk arrays appears Each disk array lists ID DA0 DA1 etc Alias If assigned Status Normal Degraded or Incomplete physical drive missing icon Capacity Data capacity of the array Free Capacity Unconfigured or unused capacity on the physical drives Media Patrol Enabled or disabled on this array Number of Logical Drives The number of logical drives on this array List of Dis...

Page 118: ...n this array PDM Enabled or disabled on this array Total Physical Capacity Maximum capacity including used and unused capacity on the physical drives Configurable Capacity Data capacity of the array Free Capacity Unconfigured or unused capacity on the physical drives Max Contiguous Free Capacity A single chunk of used capacity on the physical drives Number of Physical Drives The number of physical...

Page 119: ...rom the Dashboard menu click the Disk Array link 2 Click the Create Disk Array button 3 Accept the defaults or make changes Enter an alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Enable Media Patrol Uncheck to disable on this array For more information see Media Patrol on page 81 Enable PDM Uncheck to disable on this array For more inform...

Page 120: ...drives ID numbers appear in the field below the diagram 5 When you have finished your settings and choices click the Submit button The new array appears in the list If you are done creating disk arrays click the Finish button To create additional disk arrays click the Create More button After you create a disk array create a logical drive on it See Creating a Logical Drive Manually on page 130 ...

Page 121: ...onals page 112 Creating a Disk Array and Logical Drive with the Wizard A disk array is the method of organizing the hard disk drives or solid state drives in the Pegasus unit A logical drive is created on a disk array The logical drive is where your computer saves files on the Pegasus The Pegasus Utility includes a Wizard to help you set up a disk array logical drives and spare drive T o open the ...

Page 122: ...guration dialog box appears 3 Do one of the following actions If you agree with the proposed configuration click the Submit button The Wizard creates your disk array and logical drive If you have a Pegasus R6 the Wizard also creates a spare drive If you do NOT agree with the proposed configuration click the Cancel button to return to the original Automatic Configuration menu Automatic Configuratio...

Page 123: ...mance The highest possible read write speed Spare Drive Check box to create a hot spare drive R6 and R8 only Number of Logical Drives Enter a number of logical drives to create Application Type Choose how the storage is used 4 In the Number of Logical Drives field type the number of logical drives you want to make from this disk array Pegasus supports 1 to 32 logical drives From the Application Ty...

Page 124: ...drives you are about to create See example below 6 Do one of the following actions If you accept these parameters click the Submit button The Wizard creates your disk array and logical drives If you have an R6 or R8 the Wizard also creates a spare drive If you do NOT accept these parameters click the Back button then review and modify your choices Express Configuration Summary ...

Page 125: ...changes Enter an alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Media Patrol Uncheck to disable on this array For more information see Media Patrol on page 81 PDM Uncheck to disable on this array For more information see PDM on page 87 2 In the Select Physical Drives diagram click the drives to add them to your array The drive carriers tur...

Page 126: ...B 1 KB 2 KB and 4 KB are available Choose a Read cache Policy The choices are Read Cache Read Ahead cache and None Choose a Write cache Policy The choices are WriteThru write through and WriteBack Write back requires a Read Cache or Read Ahead Read Cache Policy RAID 50 only Choose the number of axles to use If you want the Pegasus Utility to format your logical drives leave the Format box checked ...

Page 127: ...after you replace the failed physical drive in the disk array and run the Transition function Global Can be used by any disk array Dedicated to newly created disk array The disk array you are now creating 2 In the Select Physical Drives diagram click a drive to choose it for your spare The drive carrier turns blue when you click it The physical drive s ID number appears in the field below the diag...

Page 128: ...Finish button to close the Wizard Formatting your Logical Drives If you left the Format box checked under Task 2 Logical Drive Creation your logical drives are formatted automatically If you UNchecked the Format box you must format your logical drives manually When the Pegasus Utility has finished the partition and format operation new removable drive icons each representing one logical drive appe...

Page 129: ... Array 2 Mouse over the disk array you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Enable Media Patrol Check to enable uncheck to disable on this array Enable PDM Check to enable uncheck to disable on this array 4 Click the Save button Crea...

Page 130: ...ne of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Delete button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Delete a Disk Array ...

Page 131: ...disk array 1 Do one of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Locate button The Drive Power Status LED for the physical drives that make up the disk array blink blue and orange for one minute Drive Power Status LEDs blink blue and orange Running the Locate function to iden...

Page 132: ...e of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Transport button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button The disk array status changes to Transport Ready 4 Remove the physical drives and install them in their new locat...

Page 133: ... If there is no spare drive of adequate capacity you must replace the failed drive with an unconfigured physical drive then perform a Manual Rebuild On the carrier with the failed drive the Drive Power Status LED is red and the Drive Activity LED is dark That is the physical drive you must replace Red LED Dark LED Drive carrier LEDs for a dead or failed drive ...

Page 134: ...q No sequence number 4 From the Target Physical Drive dropdown menu choose a Target physical drive 5 In the Confirmation box type the word confirm in the field provided and click the Confirm button When the disk array is rebuilding The disk array shows a green check icon and Rebuilding status Logical drives under the disk array continue to show a yellow icon and Critical Rebuilding status If the b...

Page 135: ...echnology Pegasus3 Series Pausing and Resuminga Rebuild T o pause or resume a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Pause or Resume button Pausing a disk array rebuild ...

Page 136: ...Manual Stopping a Rebuild T o stop or cancel a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Stop button 3 Click the Confirm button Also see Making Rebuild Settings on page 85 Stopping a disk array rebuild ...

Page 137: ...ive Information Viewing Logical Drive Statistics Making Logical Drive Settings Viewing Logical Drive Check Tables Creating a Logical Drive Manually Formatting Your Logical Drives Locating a Logical Drive Deleting a Logical Drive Initializing a Logical Drive Redundancy Check on a Logical Drive Migrating a Logical Drive Running PDM on a Logical Drive ...

Page 138: ... of the logical drive RAID Level Set when the logical drive was created Stripe Set when the logical drive was created Cache Policy Read cache and Write cache settings Array ID ID number of the disk array where this logical drive was created Viewing Logical Drive Information T o view logical drive information 1 Do one of the following actions Click the Logical Drive icon From the Storage menu choos...

Page 139: ...or size Set at logical drive creation Write Policy WriteThru or WriteBack Current Write Policy May change from WriteBack to WriteThru under certain conditions Preferred Controller ID Not applicable Tolerable Number of Dead Drives Per Axle Number of physical drives that can fail without the logical drive going offline Synchronized A new logical drive shows No until synchronizing is completed See Sy...

Page 140: ...k the View button 3 Click the Statistics tab 4 Logical Drive statistics display including Data Transferred In megabytes Read Data Transferred In megabytes Write Data Transferred In megabytes Errors Non Read Write Errors Read Errors Write Errors I O Requests Non Read Write I O Requests Read I O Requests Write I O Requests Statistics Start Time Statistics Collection Time 5 Click the X icon to close ...

Page 141: ... you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Choose a Read cache Policy Read Cache Read Ahead and No Cache are available Choose a Write cache Policy Write Back and Write Through Thru are available 4 Click the Save button For more inform...

Page 142: ...ck Table button 3 Choose an option All All errors The default choice Read Check Read errors for this logical drive Write Check Write errors for this logical drive Inconsistent Block Inconsistent blocks for this logical drive Mirror data for RAID levels 1 1E and 10 or Parity data for RAID levels 5 and 6 Identified by the Redundancy Check The Check T able lists Table Type Read Check Write Check or I...

Page 143: ...spare drives at the same time See Creating a Disk Array and Logical Drive with the Wizard on page 108 T o create a logical drive manually 1 Do one of the following actions Click the Logical Drive icon From the Storage menu choose Logical Drive 2 Click the Create Logical Drive button 3 Click the radio button of the disk array you want to use and click the Next button Create a Logical Drive ...

Page 144: ...B and 4 KB are available Choose a Read cache Policy Read Cache Read Ahead and No Cache are available Choose a Write cache Policy Write Back and Write Through Thru are available The Write Cache is always set to WriteThru when the Read Cache is set to NoCache For RAID 6 logical drives choose a Codec Scheme from the dropdown menu P Q and Q Q are available If you want the Pegasus Utility to format you...

Page 145: ...al drive is ready to use Your logical drives are ready to use Locating a Logical Drive This feature causes the drive carrier LEDs to flash for one minute to assist you in locating the physical drives that make up this logical drive T o locate a logical drive 1 Click the Storage tab 2 Click the Logical Drive icon The list of logical drives appears 3 Mouse over the logical drive you want then click ...

Page 146: ...a logical drive 1 Do one of the following actions Click the Logical Drive icon From the Storage menu choose Logical Drive The list of logical drives appears 2 Mouse over the logical drive you want then click the Delete button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Delete a Logical Drive ...

Page 147: ...o the left of the logical drive you want to initialize 4 Choose the initialization option you want Quick Initialization Check the box and enter a value in the Quick Initialization Size field This value is the size of the initialization blocks in MB Full Initialization Do not check the box Enter a hexadecimal value in the Initialization Pattern in Hex field or use the default 00000000 value 5 Click...

Page 148: ... Pausing and Resumingan Initialization T o pause or resume Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click the Pause or Resume button Pause Resume Initialization ...

Page 149: ...o cancel an Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click the Stop button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Stop Initialization ...

Page 150: ...cies T o run Redundancy Check on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Start button 3 Check the boxes to the left of the logical drives on which to run Redundancy Check 4 Check the options you want Auto Fix Attempts to repair the problem when it finds an error Pause on Error The process stops ...

Page 151: ...and Resuminga RedundancyCheck T o pause or resume a Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Pause or Resume button Pause Resume Redundancy Check ...

Page 152: ...ppinga RedundancyCheck T o stop is to cancel the Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Stop button 3 Click the Confirm button Stop Redundancy Check ...

Page 153: ...t disk array to determine whether The physical drives in your array can support the target RAID level There is sufficient capacity to accommodate the target logical drive size If you need to add physical drives to your array be sure there are unassigned physical drives are installed in your RAID system before you begin migration See RAID Levels on page 163 and Accessing the Pegasus software utilit...

Page 154: ...button 6 Check the box next to the logical drive you want to modify 7 From the dropdown menu choose a target RAID level The choice of RAID levels depends the number of physical drives in the disk array See the Note below 8 In the Capacity field accept the current capacity Or check the Expand Capacity box and enter a greater capacity and size in MB GB or TB If there is capacity remaining you can cr...

Page 155: ...atrol See PDM on page 87 T o run PDM on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Start button 3 Choose a Source Physical Drive The Source Physical Drive is the drive suspected of possible failure Source Physical Drives are identified by the disk array number and their sequence number in the disk array 4 Choos...

Page 156: ... Pegasus3 Product Manual Pausing and ResumingPDM T o pause or resume PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Pause or Resume button Pause Resume PDM ...

Page 157: ...Pegasus3 Series StoppingPDM T o stop is to cancel PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Stop button 3 Click the Confirm button Pause Resume PDM ...

Page 158: ...anual Managing Spare Drives Spare drive management includes Viewing a List of Spare Drives Viewing Spare Drive Information Creating a Spare Drive Manually Making Spare Drive Settings Running Spare Check Deleting a Spare Drive Running a Transition ...

Page 159: ...choose Spare Drive Spare Drive information displays including ID Spare0 Spare1 etc Status Normal Rebuilding or Failed missing icon Configurable Capacity Usable capacity of the spare drive Physical Drive ID ID number of the physical drive chosen for this spare Revertible Yes or No Spare Type Global or Dedicated Dedicated to Array ID number of the disk array to which the spare is dedicated List of S...

Page 160: ... spare Location Enclosure number and slot number Model Number Make and model of the physical drive Operational Status OK Rebuilding Failed or Missing Spare Type Global or Dedicated Physical Capacity T otal data capacity of the spare drive Revertible Yes or No Configurable Capacity Usable capacity of the spare drive Spare Check Status Not Checked or Healthy Media Patrol Enabled or Not Enabled Dedic...

Page 161: ...wing items accept the default or change the settings as required Check the Revertible box if you want a revertible spare drive A revertible spare drive returns to its spare drive assignment after you replace the failed physical drive in the disk array and run the Transition function Type choose spare type Global Can be used by any disk array Dedicated to a disk array Click the radio button next to...

Page 162: ...r your spare The drive carrier turns blue when you click it The physical drive s ID number appears in the field below the diagram 5 Click the Submit button to continue If you are done creating spare drives click the Finish button T o create another spare drive click the Create More button Create Spare Drive Summary ...

Page 163: ...k The list of spare drives appears 2 Mouse over the spare drive you want then click the Settings button 3 Accept the default or change the settings as required In the Revertible dropdown menu choose Yes or No In the Spare Type dropdown menu choose Global or Dedicated If you use chose a Dedicated spare check the box beside the disk array to which this spare drive is assigned 4 Click the Save button...

Page 164: ...list of spare drives appears 2 Mouse over the spare drive you want then click the Spare Check button 3 Click the Confirm button Spare Check has no pause resume or stop functions When the Spare Check is completed it adds Healthy next to Spare Check Status on the Spare Drive information box After the Spare Check completed message appears click the View button to see Spare Check Status Run a Spare Ch...

Page 165: ... In the Confirmation box type the word confirm in the field provided and click the Confirm button Running a Transition on a Spare Drive Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare You must specify an unconfigured physical drive of the same or larger capacity and same media type ...

Page 166: ...Choose a Source Physical Drive The Source Physical Drive is the revertible spare drive that is now part of the disk array Source Physical Drives are identified by the disk array number and their sequence number in the disk array 4 Choose a T arget Physical Drive The T arget Physical Drive is the drive that replaces the revertible spare T arget physical drives are identified by their physical drive...

Page 167: ... Pausing and Resuminga Transition T o pause or resume Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Pause or Resume button Pausing Resuming a Transition ...

Page 168: ...pping Pausing or Resuminga Transition T o stop is to cancel a Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Stop button 3 Click the Confirm button Stopping a Transition ...

Page 169: ...se Utility in the top menu bar and select Preferences click on the Email menu tab In Windows click on Global Management in the Pegasus Utility and select Service 2 For Mac click the padlock icon to the menu so you can make settings changes You need to enter the administrator user name and password to change settings Note that you need to click the padlock icon even if it is unlocked when the Prefe...

Page 170: ... see if it works with ESMTP enabled If it does not work try disabling ESMTP and testing it again 5 If ESMTP is enabled enter your email account user name in the SMTP Authenticaiton Username entry field and enter your email account password in the SMTP Authentication Password entry field Again this is only needed if you have ESMTP enabled See step 4 In Mac click padlock icon to make changes then en...

Page 171: ...y an email notification will be sent For example if you choose Warning you will receive many emails which are not urgent It is recommended to use the Major level to alert of significant events that might effect performance or device health so that Critical or Fatal events might be avoided 11 Click Save to save the settings 12 It is recommended to run a test of the settings to make sure you are abl...

Page 172: ...159 Technology Background Pegasus3 Product Manual Technology Background This chapter covers the following topics Disk Arrays Logical Drives Formatting Logical Drives Spare Drives RAID Controllers ...

Page 173: ...an disable Media Patrol in the disk array and spare drive settings however that action is not recommended Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array Media Patrol has three status conditions Running Norma...

Page 174: ...ls to the specified level Because data would be lost if written to a bad sector when a bad sector is detected the disk drive creates a map around it These maps are saved in the bad sector remapping table which have a capacity of 512 reassigned blocks and 2048 error blocks See PDM on page 91 You can specify the maximum levels for the reassigned and error blocks in PDM settings When the table fills ...

Page 175: ...d into a logical drive The operating system sees the logical drive as a single storage device and treats it as such RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple physical drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommend...

Page 176: ...nsist of one or more physical drives Advantages Disadvantages Implements a striped disk array the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive res...

Page 177: ... to function Moreover if a spare physical drive is present the spare drive is used as the replacement drive and data begins to mirrored to it from the remaining good drive RAID 1 Mirrors identical data to two drives The logical drive s data capacity equals the smaller physical drive For example a 100 GB physical drive and a 120 GB physical drive have a combined capacity of 100 GB in a mirrored log...

Page 178: ...flexibility of using an odd number of physical drives With RAID 1E each data stripe is mirrored onto two physical drives If one drive fails or has errors the other drives continue to function providing fault tolerance RAID 1E can mirror data over an odd number of drives The advantage of RAID 1E is the ability to use an odd number of physical drives unlike RAID 1 and RAID 10 You can also create a R...

Page 179: ...drives with data and parity information The capacity of a RAID 5 logical drive equals the smallest physical drive times the number of physical drives minus one Hence a RAID 5 logical drive with four 100 GB physical drives has a capacity of 300 GB A RAID 5 logical drive with two 120 GB physical drives and one 100 GB physical drive has a capacity of 200 GB RAID 5 is generally considered to be the mo...

Page 180: ...ual parity Hence a RAID 6 logical drive with 7 100 GB physical drives has a capacity of 500 GB A RAID 6 logical drive with 4 100 GB physical drives has a capacity of 200 GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 provides double fault tolerance Your logical drive remains available when up to two physical drives fail RAID ...

Page 181: ...ng data in parallel or striping and duplicating the data or mirroring PROMISE implements RAID 10 by creating a data stripe over one pair of disk drives then mirroring the stripe over a second pair of disk drives Some applications refer to this method as RAID 0 1 PROMISE RAID 10 starts with a data stripe then mirrors it Advantages Disadvantages High Read data transaction rate Medium Write data tran...

Page 182: ...0 of total capacity Recommended Applications for RAID 10 Imaging applications Database servers General fileserver RAID 50 Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features Data is striped across physical drives as in RAID 0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes The data c...

Page 183: ...on rate Good aggregate transfer rate High reliability Supports large volume sizes Higher disk overhead than RAID 5 two drives as hot spares Recommended Applications for RAID 50 include applications that require high fault tolerance and good I O performance File and Application servers Transaction processing Office application with many users accessing small files ...

Page 184: ...a A minimum of eight drives are required for a RAID 60 so this option is available on the R8 PROMISE RAID 60 starts with RAID 6 double parity then stripes the blocks RAID 60 is available on the R8 To figure out the capacity multiply the smallest drive capacity by four So an R8 with 8 2 TB drives has a capacity of 8 TB with a RAID 60 Advantages Disadvantages High Read data transaction rate Medium W...

Page 185: ...Source disk array If the T arget disk array requires an EVEN number of physical drives but the Source disk array has an ODD number ADD a physical drive as part of the migration process You cannot reduce the number of physical drives in your disk array even if the T arget disk array requires fewer physical drives than the Source disk array RAID 1 mirroring works with two drives only Only a single d...

Page 186: ...6 or 8 R8 If existing physical drives have no unused space add 1 or more physical drives RAID 10 4 physical drives minimum Even number of physical drives If existing physical drives have no unused space add 1 or more physical drives RAID 50 6 physical drives minimum RAID 60 8 physical drives minimum See Migrating a Logical Drive on page 144 RAID 0 A RAID 0 source logical drive can migrate to the f...

Page 187: ...pace add 1 or more physical drives RAID 50 6 physical drives minimum See Migrating a Logical Drive on page 144 RAID 5 A RAID 5 Source logical drive can migrate to the following T arget logical drives Target Requirements RAID 0 None RAID 1E None RAID 5 Add physical drives Maximum of 4 R4 6 R6 or 8 R8 RAID 6 4 physical drives minimum maximum of 4 R4 6 R6 or 8 R8 If existing physical drives have no u...

Page 188: ...rive there must be an even number of physical drives and you must specify RAID 10 for the target logical drive See Migrating a Logical Drive on page 144 Target Requirements RAID 0 None RAID 1E None RAID 5 3 physical drives minimum maximum of 4 R4 6 R6 or 8 R8 RAID 10 must have less than 4 R4 6 R6 or 8 R8 physical drives RAID 6 4 physical drives minimum maximum of 4 R4 6 R6 or 8 R8 The RAID 10 logi...

Page 189: ...E None RAID 60 None See Migrating a Logical Drive on page 144 RAID 50 A RAID 50 Source logical drive can migrate to the following T arget logical drives RAID 60 A RAID 60 Source logical drive can migrate to the following T arget logical drives See Migrating a Logical Drive on page 144 Target Requirements RAID 6 None ...

Page 190: ...512 KB and 1 MB See Creating a Disk Array and Logical Drive with the Wizard on page 112 and Creating a Logical Drive Manually on page 134 There are two issues to consider when choosing the Stripe Size You should choose a Stripe Size equal to or smaller than the smallest cache buffer found on any physical drive in the disk array Selecting a larger value slows read write performance because physical...

Page 191: ...ical drive manually you can choose a sector size of 512 B 1 KB 2 KB or 4 KB See Creating a Disk Array and Logical Drive with the Wizard on page 112 and Creating a Logical Drive Manually on page 134 Initialization Initialization is done to logical drives after they are created from a disk array Full initialization sets all data bits in the logical drive to a specified pattern such as all zeros The ...

Page 192: ...r Express When you create your logical drives using the Wizard Automatic or Express options your logical drives are always formatted automatically When the Pegasus Utility has finished the format operation new removable drive icons each representing one logical drive appear on your desktop right When you see the icon your logical drive is ready to use WizardAdvanced or Manual Creation When you cre...

Page 193: ...In the Logical Drive list mouse over the logical drive you want to format and click the Format button 2 Supply information as required Optional Type a different name into the Volume Name field Choose a partition from the Partition Type dropdown menu Choose a format type from the Format Type dropdown menu For Mac computers the default GPT Format partition and the default Journaled HFS format are re...

Page 194: ...ical drives using the computer s disk utility 1 Click the Go menu and choose Utilities from the dropdown list 2 Double click the Disk Utility icon to open the utility 3 In the drive list highlight the logical drive you want to format and click the Partition button 4 Make your Volume Scheme Volume Information and Options settings and click the Apply button For Mac computers the default GPT Format p...

Page 195: ... Provide at least one spare drive Configure the spares as global revertible spare drives Options There are several options you can specify for a spare drive System Options Revertible Returns to its spare drive assignment after you replace the failed physical drive in the disk array and run the Transition function Media Patrol By default Media Patrol runs on spare drives unless you disable it Spare...

Page 196: ...nning a Transition The Transition feature enables you to specify permanent spare drives for your Pegasus unit Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status Transition happens automatically when the following sequence of eve...

Page 197: ... example above there is a four drive RAID 5 disk array and a global spare drive Physical drives 1 2 3 and 4 belong to the disk array Physical drive 5 remains unconfigured Physical drive 6 is a revertible spare drive If a physical drive fails in a disk array and there is a spare drive of adequate capacity available the controller automatically rebuilds the array using the spare drive In this exampl...

Page 198: ... is no spare drive at this moment Even if physical drive 5 is of adequate capacity it has not been designated as a spare therefore the Pegasus controller cannot use it as a spare Automatic Transition At this juncture you would replace the failed drive in slot 3 with a new physical drive of the same or greater capacity When the Pegasus controller detects the new drive in slot 3 the controller Autom...

Page 199: ...wanted to use the drive in slot 5 as a member of the disk array rather than the drive in slot 3 you would run the Transition function manually See Running a Transition on a Spare Drive on page 71 When the Manual Transition is finished physical drives 1 2 4 and 5 belong to the disk array and physical drive 6 is a revertible spare drive At this point you would replace the drive in slot 3 The new dri...

Page 200: ... written to a physical drive In order to tune the cache for best performance in different applications user adjustable settings are provided Cache settings are made on the RAID controller See Making Controller Settings on page 25 Read Cache Policy Read Cache The read cache is enabled but no pre fetch action Read Ahead The read cache and predictive pre fetch feature are enabled Read ahead anticipat...

Page 201: ...he useful capacity to the nearest 10 000 000 000 byte boundary Group Rounding Uses an algorithm to determine how much to truncate Results in the maximum amount of usable drive capacity Table Rounding Applies a predefined table to determine how much to truncate Capacity coercion also affects a replacement drive used in a disk array Normally when a physical drive fails the replacement drive must be ...

Page 202: ...ve Problems Subsystem Problems Connection Problems Performance Monitor RespondingtoanAudibleAlarm The Pegasus unit has two beep patterns Two beeps not repeated The Pegasus is powering up or ready Two beeps continuously repeated The Pegasus reports a problem When you boot Pegasus unit the buzzer beeps twice to acknowledge power up and twice again when the unit is online and ready for work If you he...

Page 203: ...102 The drive carrier Power Status LEDs turn blue if a physical drive is installed See Drive Carrier LEDs on page 103 Subsystem LEDs The Pegasus subsystem LEDs are the Power Button and the Thunderbolt ports State Power Button Thunderbolt LEDs Dark No power No connection Blue Normal Normal Flashing Blue Activity Orange Booting or shutting down Power Button Status LED Thunderbolt link LED Subsystem ...

Page 204: ...g and failed physical drives for more information The Locator feature is triggered from the Pegasus Utility It causes the LEDs to blink orange and blue for one minute That action helps you find the specific drive See Locating a Physical Drive on page 197 Drive Carrier LEDs State Power Status Drive Activity Dark No power No drive in carrier Steady Blue Power is present Drive is present Flashing Blu...

Page 205: ...ity Descriptions Viewing Runtime Events T o display Runtime Events click the Events icon The log of Runtime Events appears Events are added to the top of the list Each event includes Index Sequence number of the event Begins with 0 at system startup Device Disk Array Logical Drive Physical Drive by its ID number Event ID Hexadecimal identifier of the event Severity lowest to highest Information Wa...

Page 206: ...Disk Array Logical Drive Physical Drive by its ID number Event ID Hexadecimal identifier of the event Severity lowest to highest Information Warning Minor Major Critical and Fatal Time Date and time the event happened Description A description of the event in plain language Event Severity Descriptions Level Meaning Fatal Non Recoverable error or failure has occurred Critical Action is required now...

Page 207: ...194 Promise Technology Pegasus3 R4 R6 R8 View NVRAM Events ...

Page 208: ...the Events icon The log of Runtime Events appears 2 Click the Save All Logs debug purpose button in the top of the menu 3 You are asked to confirm that you want to save all logs In the Confirmation box type the word confirm in the field provided and click the Confirm button Save All Logs ...

Page 209: ...e icon 2 Mouse over and click the physical drive you want then click the View button Look under Operational Status for the condition of the physical drive Offline Check the drive for PFA Condition Caused by a bad block or sector See Note 1 below Stale Condition Caused by obsolete array information on the physical drive See Note 2 below Drive Failed or Dead The physical drive cannot be repaired You...

Page 210: ...e Physical Drive icon From the Device menu choose Physical Drive 2 Mouse over and click the physical drive you want then click the Locate button The Power Status LED for the drive carrier holding that drive blinks blue and orange for one minute Power Status LEDs blink blue and orange Running the Locate function to identify a physical drive ...

Page 211: ...rd disk drive HDD or solid state drive SSD Interface SATA 3 Gb s or 6 Gb s Spin speed 7 200 RPM or 15 000 RPM Capacity Equal size or larger You do not have to install the identical make and model of the physical drives being used However replacing with the same make and model of drive makes the process easier and simpler You can replace a physical drive without shutting down the Pegasus unit Activ...

Page 212: ...nual T o replace a physical drive 1 Press the release button to unlock the drive carrier The drive carrier handle swings out 2 Grasp the handle and gently pull the drive carrier out of the Pegasus unit and place it onto a static free surface ...

Page 213: ... the carrier then install the four mounting screws Tighten the screws just until they are snug Position the drive carrier handle in an outward position and slide the drive carrier back into the Pegasus unit 3 Press the drive carrier handle inward until it locks Physical drive Mounting screw Mounting screw Mounting screw Mounting screw Drive carrier handle ...

Page 214: ...hysical drives 1 On the Pegasus unit press and hold the Power Button LED until it turns red 2 Wait until the Power Button LED goes dark 3 For each drive carrier press the Release button pull the drive carrier part way out of the unit then press the drive carrier back in until it locks See Replacing a Physical Drive on page 198 4 Press the Power Button LED to power up the Pegasus unit ...

Page 215: ...ecomes Critical The operational status of the logical drives becomes Critical or Degraded The operational status of the physical drive becomes Dead or Offline The Pegasus Utility reports these conditions in the following places Dashboard icon A yellow icon beside the disk arrays logical drives and physical drives under System Status Physical Drive icon Physical drives are shown Dead or Offline and...

Page 216: ...lowing places Dashboard icon A red X icon appears beside the disk arrays logical drives and physical drives under System Status Physical Drive icon Physical drives are shown Dead Offline or Missing Logical Drive icon Disk Array and Logical Drives are marked with a red X icon Event icon Major event for the logical drive and a Warning event for the physical drive Under Background Activities no Rebui...

Page 217: ...nconfigured physical drive then perform a Rebuild manually See Replacing a Physical Drive on page 198 T o perform a manual rebuild 1 Click on the Background Activities menu icon 2 Mouse over Rebuild and click the Start button 3 From the Source Physical Drive dropdown menu choose a Source disk array and physical drive Arrays have an ID No Physical drives have a Seq No sequence number 4 From the Tar...

Page 218: ...o their new locations the Pegasus Utility displays an incomplete array When the Pegasus Utility discovers an incomplete array it displays a dialog box asking you to Click the OK button to accept the incomplete array Click the Cancel button to reject the incomplete array Before you accept the incomplete array be sure all of the physical drives are present and that their drive carriers are properly ...

Page 219: ...rating system recognizes a logical drive but cannot access it the computer might display a warning message See Figure 6 Warning message Normally you never see this warning message for Pegasus3 logical drive because the Pegasus Utility formats your logical drives automatically If the warning message appears try using the computer s disk utility to REPAIR the problem logical drive For more informati...

Page 220: ...ars in the System Status box 1 Click the name link of the component with the red X icon System Status box on the Dashboard The System Status list contains a list of all the components with their appending status In case there is a failure with one of the components an indicator icon will be displayed next to the component 2 For physical drives disk arrays logical drives and spare drives mouse over...

Page 221: ...ts from Fan failure Inadequate air circulation around the Pegasus unit Fan Failure The larger fan on the back of the Pegasus unit cools the physical drives and the RAID controller The smaller fan cools power supply Cooling fans are not field replaceable If there is any problem with a cooling fan contact T echnical Support to make arrangements for a repair Disk enclosure cooling fan Power supply co...

Page 222: ...o cool down a Pegasus unit Correct any problems identified above Shut down the Pegasus unit Press and hold the Power Button for a few seconds until the LED turns red The Pegasus Utility displays the message Unable to connect to the device Wait at least one hour then restart the Pegasus unit Press the Power Button The Pegasus boots within a few seconds Power Supply The power supply used in the Pega...

Page 223: ...e of the possible reason could be A connector is dirty or corroded A connector is loose or damaged A cable looks OK outside but has an open circuit inside The wrong cable was used Look for the Thunderbolt logo on the cable See the Note below Be sure to use approved cables because They are the proper ones for your system They are sold in brand new condition Thunderbolt 3 cable connectors ...

Page 224: ... the Performance Monitor information choose Performance Monitor from the Admin drop down menu in the Menu Bar Note that it is necessary to unlock the interface before the option can be selected Performance information is displayed in graph form for logical drives and physical drives Use the pull down menus to displayed what parameter is being measured and which logical or physical drive you want t...

Page 225: ...oon PST M F can be shipped out on same day RMAs issued after 12 00 noon PST M F ship out the next business day RMA Methods 1 Cross Ship NOT applicable in APAC and EMEAR For this method Credit card information is required for security purposes The replacement item is first sent to you customer Thirty 30 days from the day of shipment are allotted for returning the defective unit If the defective par...

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Page 227: ...tp www promise com United Kingdom Technical Support E Support https support promise com Web Site http www promise com Taiwan Technical Support E Support https support promise com Web Site http www promise com China Room 1108 West Wing Shi Chuang Plaza 22 Information Road Shangdi IT Park Haidian District Beijing 100085 Fax 86 10 8857 8015 Technical Support E Support https support promise com Web Si...

Page 228: ...pport promise com Web Site http www promise com Singapore Technical Support E Support https support promise com Web Site http www promise com Japan 3F Mura Matsu Bldg 3 8 5 Hongo Bunkyo ku Tokyo 113 0033 Japan Technical Support E Support https support promise com Web Site http www promise com 215 Troubleshooting Pegasus3 Product Manual ...

Page 229: ...are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misappl...

Page 230: ... on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or r...

Page 231: ...m the use of any product Returning the Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support staff and be ready to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The tech...

Page 232: ...ary of the product s problem s Write an attention line on the box with the RMA number Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or...

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