Troubleshooting
If your ActivWall Sound is not operating correctly, please check the following table before
contacting Technical Support.
Problems
Solutions
No sound
•
Try increasing the volume of the speaker.
•
Check that the ActivWall Sound is not turned off.
•
Check the ActivWall Sound volume level.
•
Make sure the correct input is selected.
•
Make sure the correct cables are properly connected.
Remote Control does
not work
•
Make sure the battery is correctly inserted.
•
Take the battery out, press the buttons once or twice, then
reinsert the battery and try again.
•
If reinserting the battery has no effect, please replace the
battery.
No power
•
Make sure the AC power cord is securely connected to the
power connector.
•
Try another electrical device on the power outlet to ensure that
there is an electrical current.
Speaker emits buzzing
or humming sound
•
Make sure both ends of the audio cable are properly
connected.
•
Test the ActivWall Sound with another audio cable.
•
Test the ActivWall Sound with another audio device.
More Information
Technical Support
An equipment connectivity diagram, online support, self-help solutions and further support
contact information can be found on the Promethean Knowledgebase at:
www.prometheankb.com
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ActivWall Sound Install and User Guide