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6. Troubleshooting and FAQs
6.1. I can not get any connection. Power LED and LAN LED light
up, but the ADSL LED keeps blinking .
1) Ensure that the ADSL line is activated.
2) Check that the Telephone cable (RJ-11) is connected to LINE
Jack on your router.
3) Try to turn off the modem, wait for at lease ten seconds, then
turn on again.
If the problem still persists, please check with your ADSL Service
Provider to confirm the line condition.
6.2. I get ‘Request timed out’ response when I ping to the router.
1) Check whether you can get the IP from your Modem/
Router. (MS-DOS mode, type ipconfig to check your
computer’s IP, If it's not 10.0.0.X, try to type ipconfig/
renew)
2) Try to turn off the modem, wait for at lease ten seconds,
then turn on again.
3) Restart your PC for the IP Address to take effect and try to
ping again.
4) Check the LAN LED whether it lights up. If not, check the
cable connection.(if using USB, LAN LED has no light)
6.3. I am not able to get the web configuration screen for the
Router. What can I do?
1) You may have to disable the proxy settings on your
Internet browser.
2) Make sure that your browser is set to connect directly .
A. For Internet Explorer, click Tools, Internet Options, and then
the Connection tab. Make sure that Internet Explorer is set to
Never dial a connection
.
B. For Netscape Navigator, click Edit, Preferences, Advanced,
and Proxy. Make sure that Netscape Navigator is set to
Direct
connection to the Internet.
Section Six: Troubleshooting and FAQs
