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PROLiNK HURRICANE 8000, User Manual

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PROLiNK HURRICANE 8000 User Manual Download Page 26

Section 5

FAQ and Troubleshooting

6 Troubleshooting

 

 I am not able to connect to the internet,  Error: 645/691, Why?

         

        Check your user ID and password, make sure you type ID@ISP. (e.g. prolink@singnet).

I can connect to the internet, but can not use IE or Netscape browser, why?

                     

1. Disable the Proxy setting from you browser. (e.g. IE 5>> Tools >> Internet Option >> Connection >>

                              Prolink ADSL USB modem  >> Setting >> Proxy Server.

               2 .Configure DNS from network setting.

                 Singnet user :  165.21.83.88  and  165.21.100.88.

    Pacific Internet user   : 203.120.90.40 and 192.169.33.3

 

For  Windows 98SE, I’ve found 2 crossed “Microsoft PPP over ATM Adapters” in Widows’s Device

                      Manager, Why

?

                 

 This is due to Microsoft issue, 

DO NOT

 remove

 

these crossed entries. If you do, your dial-up con

                           nection will fail. You need to Uninstall/Install the driver again.

     For more details, http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q279116

 

I can’t Uninstall/Install the driver, what should I do?

                 

 It is due to previous abnormal installation/uninstallation, please Run the file: 

Cleanup.exe

  from the setup

                          CD, then re-install by using the installation CD once again.

                  P23

Summary of Contents for HURRICANE 8000

Page 1: ...HURRICANE 8000 ADSL MODEM USER S MANUAL VER 1 50 ...

Page 2: ...WARNING During times of lightning thunderstorm unplug the phone cable from modem while not in use Keep the modem away from water and direct sunlight ...

Page 3: ...Fax P5 SECTION 3 Software Installation 3 1 Two alternative methods to Install P6 3 1 1 Standard Installation Recommended P7 P9 3 1 2 Plug and play Installation P10 P13 3 2 Verifying the setup DSL CSA P14 P16 SECTION 4 Begin to Surf 4 1 Connect to Internet P17 4 2 Release Connection P18 SECTION 5 Frequently Ask Questions and Troubleshooting P19 P24 SECTION 6 Uninstalling Hurricane 8000 ADSL Modem P...

Page 4: ...ackage Contents Hurricane 8000 and Modem Stand With Built in Microfilter Installation CD User s Manual USB Cable Telephone Cable RJ 11 Notice Please contact your dealer immediately if there are any missing items in your Hurricane 8000 package P1 ...

Page 5: ...ct to your PC Telephone Jack To connect to your phone fax Line Jack For RJ 11 to connect to ADSL line main phone socket Power LED In green color Light ON once detected Light blinks during data transfer LINK LED In green color Light ON when the connection is ON P2 ...

Page 6: ...alled to decoupling ADSL and telephone signals ervice Provider You must get a User Name and Password from your local Internet Service Provider for Internet Access omputer Pentium II MMX 233 or higher IBM Compatible PC Microsoft Windows 98SE ME 2000 XP 64MB of RAM 20 MB of free Hard Disk Space Available USB port CD ROM drive for drivers and software installation P3 Section 1 Let s Begin ...

Page 7: ...r is optional can be purchased through dealer manufacturer Microfilter is needed to Filter line noise Prevent line noise when there are incoming outgoing calls Prevent drop in modem connection speed 2 For additional phone socket which is in use and is sharing the same line you will need to attach with an external microfilter P4 Hurricane 8000 Other Phone socket 2 ...

Page 8: ...lephone From PC s USB port Hurricane 8000 Step 3 One end of the telephone cable RJ 11 is to be connected to the LINE jack on the modem Connect the other end of the telephone cable to the telephone wall socket Step 4 Either your telephone fax can be connected to the modem s PHONE jack There is NO NEED for microfilter in between as it is already built in into the modem Hurricane 8000 Section 2 Hardw...

Page 9: ...procedures to install the driver By the way both methods are equally valid Standard Installation Recommended This is the most recommended way for the installation of Hurricane 8000 you will need to go through lesser steps and require only one time reboot 3 Plug and Play Installation Refer the driver files to your PC once the Hurricane 8000 is detected After reboot the installation will resume and ...

Page 10: ...ricane 8000 via USB port to your PC Click Cancel to exit from the New Hardware installation wizard 2 Put in the Hurricane 8000 installation CD to your CDROM drive The CD should auto run within seconds If not awake the setup manually Start Run D Setup Click OK Then a dialogue box as left will appear 4 For Windows XP users please refer to the NOTICE at page 9 for an additional installation step P7 S...

Page 11: ...nstallation CD will start to establish the drivers and program into your PC The process will take 1 2 minutes 4 Click Finish 5 Select Yes I want to restart my computer now Click OK Section 3 Software Installation P8 ...

Page 12: ...urrently the Hurricane 8000 driver is not in the list of Windows Driver Signing For Windows XP users please take note that After Restarting the computer the following screens will appear in Hardware Installation please click Continue Anyway to proceed further P9 ...

Page 13: ...etup 1 Connect Hurricane 8000 to your PC s USB port Click Next when the modem is detected by New Hardware Found Wizard 2 Select Display a list of all drivers in a specific location Then Click Next Refer the system to copy driver files from installation CD Your CD Drive e g D 3 Click Next if the system has found the correct location P10 Section 3 Software Installation ...

Page 14: ... refer your Windows 98 SE CD D Win98 now to continue with the setup 5 Click Finish 6 Click Yes while system prompt for restart Section 3 Software Installation Notice You have to restart now before proceed to the next step P11 ...

Page 15: ...e box as on left should appear 8 Click Next Installation CD will resume the driver and software installation This installation process will take 1 2 minutes 9 Click Finish 10 Select Yes I want to restart my computer now Click OK Section 3 Software Installation P12 ...

Page 16: ...ick Next once Hurricane 8000 is detected 2 Select Install from a list of specific location and proceed further as Step 3 10 in Page 10 12 Note Windows XP 2000 will only require one time reboot Other OSs may require twice reboot Section 3 Software Installation P13 ...

Page 17: ...d DSL in system tray on the right end of the taskbar DSL 2 Modem detected under Windows s Device Manager For Windows 98SE ME User Go to Start Settings Control Panel System Device Manager Network Adapter For Windows 2000 XP user Go to Control Panel System Hardware Device Manager Network Adapter If you found you did not have the above icon please run Uninstall program see Section 6 and reinstall aga...

Page 18: ...et a fail out of the four tests please follow the below to troubleshoot the problem 1 Interface test Fail Check your USB controller whether it is working fine Check USB cable whether it is connected to Modem and computer properly Check your Modem Driver whether it is installed properly 2 Modem Test Fail Check your ADSL Line whether it is connected to LINE Jack on the modem Check your ADSL Line whe...

Page 19: ...n the System Tray located near the clock on the task bar DSL The icon which appears in different color tells the status of the modem Color Condition Black The modem is not available Red The modem is disconnected Blue The modem is waiting for initialization Yellow The modem is initializing Green The modem is connected and functioning Section 3 Software Installation P16 ...

Page 20: ...ble Click the Shortcut to Prolink 8000 Icon from the desktop 2 Key in your UserID ISP and Password then click Connect button 3 Modem Connection Icon shows that you have logged in to Internet successfully Section 4Begin to surf P17 ...

Page 21: ...4 2 Release Connection Please remember to log out and terminate after every session 1 Double click the Modem Connection icon from system tray 2 Click the Disconnect button Section 4 Begin to Surf P18 ...

Page 22: ...mmetric Digital Subscriber Line ADSL is the most popular form of xDSL technology The key to ADSL is that the upstream and downstream bandwidth is asymmetric or uneven In practice the bandwidth from the provider to the user downstream will be the higher speed path This is in part due to the limitation of the telephone cabling system and the desire to accommodate the typical Internet usage pattern w...

Page 23: ...e and time consuming switch upgrades that held ISDN back for so long How does ADSL compare to cable modem ADSL provides a dedicated service over a single telephone line cable modems offer a dedicated service over a shared media While cable modems have a greater downstream bandwidth capabilities up to 30 Mbps that band width is shared among all users on a line and will therefore vary perhaps dramat...

Page 24: ...u have to share the line with more than 1 phone or fax you will need to purchase additional microfilter for each phone Can I use my 28 8K 56K dial up modem with my xDSL line Yes however you must install a micro filter to separate the ADSL modem to the dial up modem to remove the noise on the ADSL phone line How is the warranty period for the PROLiNK ADSL USB Modem Hurricane Series 1 year carry in ...

Page 25: ...L Internet access simultaneously will the connection speed affected No as voice communications over POTS plain old telephone service operates at frequencies below 4Khz and the frequencies for ADSL is higher So there shouldn t have any interfere in between P22 ...

Page 26: ...21 83 88 and 165 21 100 88 Pacific Internet user 203 120 90 40 and 192 169 33 3 For Windows 98SE I ve found 2 crossed Microsoft PPP over ATM Adapters in Widows s Device Manager Why This is due to Microsoft issue DO NOT remove these crossed entries If you do your dial up con nection will fail You need to Uninstall Install the driver again For more details http support microsoft com search preview a...

Page 27: ...ernal USB hub for Hurricane Series ADSL modem It is not recommended due to incompatibility and insufficient power issue I have ran the Cleanup exe but still can see those shortcuts program resided in my PC why In fact Cleanup exe is only to remove the driver s registry if you fail to install or uninstall To remove the entire program please run the uninstall program after installation again Section...

Page 28: ...rolink 8000 ADSL Modem Remove ADSL Modem Driver Section 6 Uninstalling Hurricane 8000 6 Uninstalling Hurricane 8000 ADSL Modem 2 Select Yes to uninstall the modem driver 3 CLick Yes to restart PC 1 A notification message will appear indicating that the setup process has begun P25 ...

Page 29: ... is cleaned USB operation can only be guaranteed on a PC with pre installed Windows 98 Me 2000 XP This product supports the majority of USB equipped PCs However due to differences in USB implementation on some PC s full compatibility cannot be guaranteed Service Centre Tel 65 62965455 Fax 65 63925455 URL www fida com Email support fida com Address Blk 105 Boon Keng Rd 06 13 Singapore 339776 Operat...

Page 30: ...Notes ...

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