Troubleshooting
6
Problem
Possible Cause
Corrective Action
Low power mode
activated
Press any button on the remote and LED will activate.
Connection issue
Disconnect and reconnect the RJ-45 remote connector. Ensure connection is
secure and cable is not damaged.
Limit switch reached
Follow "Setting Limit Switches" instructions to remove the programmed limit. If
maximum or minimum height limit has been reached, please move the system
in the opposite direction.
Connection issue
Disconnect and reconnect the Lifting Columns, Control Box, AC Power, and
Remote.
L
ifting columns
travel
at a significantly
slower speed than
rated specification.
Weight issue
Ensure weight capacity has not exceeded the maximum load rating.
Unusual noise during
travel.
Weight issue
Ensure weight capacity has not exceeded the maximum load rating.
L
ifting columns
stop
abruptly during travel.
Obstacle
Ensure there are no obstacles in the path of the
lifting columns
. If the
movement continues to fail, initiate the Reset Procedure.
L
ifting columns
are
not level.
Out of sync
Disconnect and reconnect all cables (Lifting Column, Control Box, AC Power,
and Remote), then initiate the Reset Procedure.
Troubleshooting Guide
Remote LED is off.
L
ifting columns
do
not move when
motion control
buttons are pressed.
Error Code
Error Summary
Description
E01
M1 overcurrent protection
E02
M2 overcurrent protection
E03
M3 overcurrent protection
E04
M4 overcurrent protection
E07
M1 hall error
E08
M2 hall error
E09
M3 hall error
E10
M4 hall error
H01
Over heat /duty cycle
protection
All columns stop moving, remote displays H01 (if LED screen available). Allow
the system to rest for 16 minutes, use normally. Follow the Duty Cycle rating to
ensure no issues arise from overheating.
Error Codes (remotes with LED display)
All columns stop moving and remote displays E01-E04. Ensure that the total
weight capacity of the
lifting columns
has not been exceeded and that no
obstacles obstruct the movement. Press any key and remote will display
RST, initiate the Reset Procedure. If the issue persists, disconnect and
reconnect all of the lifting columns, including the main power. Repeat the Reset
Procedure.
All columns stop moving and remote displays E07-E10. Ensure that all columns
are still properly connected to the control box. Check to see if any cables have
been damaged. Press any key and remote will display RST, initiate the Reset
Procedure. If the issue persists, disconnect and reconnect all of the lifting
columns, including the main power. Repeat the Reset Procedure.
