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If your heater fails to operate, please follow these procedures before contacting customer services:
Problem
Probable Cause
Solution
Unit is not heating.
Overheat protection has temporarily
deactivated the heater.
Turn the heater OFF; unplug it and ALLOW IT
TO COOL. Inspect and remove any objects on
or adjacent to the heater. Wait 30 minutes
before plugging unit back in.
Room temperature has been warmed up
to thermostat setting.
To increase the room temperature, adjust
thermostat control knob to a higher setting by
turning clockwise.
Heater is not plugged into a 240V
polarized outlet/receptacle.
Ensure unit is in OFF position. Plug in unit and
attempt to turn on again.
Breaker/Fuse has been tripped.
Check your electrical box to confirm the
breaker has not been blown. This may
occur if the receptacle is shared between
other high consumption appliances.
Ensure unit is in the OFF position. Plug in
unit and attempt to turn on again.
The heater is
creating a burning
smell.
A drop of oil fell on the heating coil
during the manufacturing process. It will
quickly evaporate and should not occur
again.
Ensure room in which heater is situated is well
ventilated.
Check & ensure there are no
combustible materials within 0.9 meters
(3 feet) surrounding the heater.
Remove any combustible items from the heater.
Ensure a minimum clearance of 5.5
inches (14 cm) from both sides and
rear of heater to adjacent walls.
Reposition the heater so there is enough space
around the heater to the adjacent walls.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER YOURSELF. DOING SO
COULD CAUSE DAMAGE OR PERSONAL INJURY.
TROUBLESHOOTING
