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Why doesn’t the fan speed increase when I change the setting from Low to High?
This is NORMAL. The heater’s fan’s speed is not affected by the High/Low settings. The fan is
designed to vent the heat at one soft, comfortable, and energy efficient speed. What is affected by
the High setting is the heat output. In essence, in the High mode, the heater produces “more” heat,
rather than “faster” heat.
My heater has a temperature setting indicating ECO. It is supposed to be efficient, but it seems
to not heat as much. Why?
The ECO mode on your heater is a program that attempts to keep the temperature strictly at a
“warm” 68° F. This also helps with efficiency, as it is programmed to 1) Increase the wattage used to
1500W if the temperature drops below 64.4°F 2) Gradually reduce the wattage used as it approaches
66.2° F and 3) Stop heating when 68° F is achieved. This is considered an Economical function,
since in the ECO setting, the heater is almost never running on the full 1500 Watts. If this “warm”
heat is not plentiful or is “On” constantly, and you fear it will increase your electric bills, we
recommend you set it to the High or Low setting and have it cycle off when your set temperature is
achieved. You may also set the timer to allow your heater to shut off at the given hour increments
you desire. See User’s Guide to set the timer.
My Heater’s Power cord gets warm. My cord is showing signs of heat or melting at the outlet.
Is this normal?
A warm power cord is normal. All our power cords are rated safe for up to 105° C/ 221° F by the UL,
CSA, or ETL. The exception is, if you detect heat, smoke, or signs of melting at the contact point of
the wall outlet, it may be due to loose or worn wall contacts (or arcing). Please stop using the heater
immediately and contact a certified electrician to replace the wall outlet as soon as possible.
My home is not insulated very well. Can I use the heater if I have vaulted or cathedral ceilings?
I live in a structure that is larger than 1000 square feet. Will this heater help me? Can I use the
heater to heat multiple rooms at the same time? Will I be able to use the heater in a basement
or garage?
The answer to these is the same. YES. You will be able to use it, but keep in mind that
rooms/structures with open floor plans, minimal insulation, adjacent rooms, or high ceilings will not
retain the heat as efficiently and noticeable heat changes will come slowly. Also, the heater will stay
on for longer periods of time (since it takes so long to cycle off), and may increase your electric
costs. Note that if you do use it in a garage or basement, the moisture levels must be very low and the
heater must have a dedicated circuit (15 amps minimum) with no GFCI outlets being used. If unsure
what a GFCI outlet is, contact a certified electrician.
