12
Troubleshooting
Unit stops working, Light is not illuminated
or does not operate on any speed or
PULSE.
• Check to make sure unit is plugged into
outlet.
• Check outlet by plugging in a working
lamp or other appliance. You may have
overloaded the circuit and blown a fuse or
tripped the circuit breaker.
• Check that the Interlock Tab at the back of
the Lid is properly aligned to the Tower.
• Ensure Bowl and Lid are locked in place.
They may have moved slightly during
processing. See “How to Use” sections.
• This Food Processor is equipped with
motor overload protection. If the motor
stops during operation due to overheating,
unplug and allow it to cool down for 15
minutes before continuing.
• There might be a food jam. Turn unit
off and unplug. Remove cover to check
Blade. Remove any jammed food. Secure
Lid onto Bowl before processing.
Unit stops working and all lights are
flashing.
• Turn off and unplug. Remove Lid and
check to see if food is stuck. Remove
food and start the process over.
Food is not sliced or shredded uniformly.
• Packing too much food in the feed
chute or pushing too hard on the Food
Pusher may cause processed food to be
irregularly sliced or shredded.
• Thinner foods like carrots and celery may
fall sideways in large feed chute and
result in uneven slices. For cleaner cuts,
use smaller feed chute and pusher to
keep foods upright during processing.
• For more uniform consistency, food
pieces should be similar in size and small
enough to be tossed around inside Bowl.
• When chopping food, using PULSE or a
low speed setting on Speed Control Dial
for short periods will produce best results.
Unit has a burning smell.
• There may be a residue left on motor
from the manufacturing process,
causing a slight odor during initial use.
This will go away. If a strong odor or
any visible smoke appears, unplug unit
IMMEDIATELY and contact Customer
Service.
Motor seems weak.
• Selected speed may be too low. Try a
faster speed.
• The food pieces may be too large. For
best results, food pieces should be similar
in size, and small enough to be tossed
around inside Bowl.
Cheese is not shredding well.
• Cheese should be processed immediately
after being removed from the refrigerator.
Soft cheeses like mozzarella must be
placed in the freezer for 30 minutes prior
to processing to ensure it is firm enough
for shredding.
Vegetables are not shredding or slicing.
• Store vegetables with high water content
in refrigerator prior to processing. Room
temperature vegetables are less firm and
do not process as well.
