5
Troubleshooting Guide
Problem . . .
Solution . . .
Cooker doesn’t
turn on.
• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating
electrical outlet.
Rice is not
cooked.
• Not enough water/cooking liquid. See Rice Cooking Chart for more information.
• Carefully place cooking pot straight down in base. Make sure cooking pot is securely
seated by rotating the pot left and right.
NOTE: If cooking pot is bent or warped, it will
not seat properly in base and, therefore, will not cook rice correctly. To replace cooking
pot, call the toll-free customer assistance number listed on page 4 of this guide.
Rice is mushy.
• Too much liquid added to cooking pot. Reduce liquid.
Sanitizing
1.
Wash removable cooking pot as instructed in
cleaning instructions.
2.
Immerse cooking pot, removable lid, rice paddle,
and measuring cup in sanitizing solution for
2 minutes.
3.
Allow to air dry.
4.
Wipe down all areas of inner lid with a clean
paper towel and sanitizing solution.
5.
Rinse with clean water before using.
Recommended sanitizing solution:
The sanitizing solution should consist of 1 Tablespoon
(15 ml) of bleach per 1 gallon (3.8 liter) of clean, cool
water (60°F/16°C) mixed according to the instructions
on the bleach.
w
WARNING
Electrical Shock Hazard
Cook only in removable cooking pot.
Never place water or food directly into
base.
Failure to follow these instructions
can result in death, fire, or electrical
shock.
w
WARNING
Burn Hazard
Never use lid handle to carry cooker
when contents are hot.
Failure to follow these instructions
can result in burns or serious injury.
TIPS:
• Cook times and water levels will vary with other varieties of rice.
• The most important detail when cooking rice is the ratio of rice to water.
• To prevent overflow and/or overheating, do not exceed the maximum fill line when both rice and water
are added to cooking pot.
• When cooking oatmeal, grits, or macaroni, do not fill more than halfway since contents will expand and
could boil over.
• Brown rice takes more water to cook and cooking time is longer.
37540
SERIES
40-CUP
37560R
SERIES
60-CUP
STEP 1
UNCOOKED
WHITE RICE
STEP 2
FILL WATER
TO LINE ON
COOKING POT
YIELD
(Standard 8-oz
Dry Measure
Cup)
APPROXIMATE
COOK TIME
40-CUP
APPROXIMATE
COOK TIME
60-CUP
40-CUP 60-CUP
X
5
NA
10 Cups
20–25 Minutes
NA
X
X
10
10
20 Cups
25–30 Minutes
25–30 Minutes
X
X
15
15
30 Cups
30–35 Minutes
25–30 Minutes
X
X
20
20
40 Cups
35–40 Minutes
30–35 Minutes
X
NA
25
50 Cups
NA
40–45 Minutes
X
NA
30
60 Cups
NA
45–50 Minutes
NOTE:
Clean rice cooker after each use to prevent
the accumulation of dirt and debris. Sanitize daily.
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