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2

2

         

PROBLEM

ODS/pilot has flame but continues to 

spark

ODS/pilot has flame but burner does 

not light

Delayed ignition at burner

Burner backfiring during combustion

Slight smoke or odor during initial 
operation

Dark residue on logs or inside of 

fireplace

Heater produces a clicking/ticking 
noise just after burner is lit or shut off

               POSSIBLE CAUSE

1.  Thermocouple connection loose

2.  Low gas pressure
3.  Dirty or partially clogged ODS pilot

4.  Thermocouple damaged
5.  Gas valve or regulator damaged

1.  Burner injector clogged

2.  Inlet gas pressure is too low
3.  Thermocouple leads disconnected 

or improperly connected

4.  Batteries weak

1.  Manifold pressure is too low
2.  Burner parts or injector clogged

1.  Damaged burner injector

2.  Excessive supply pressure dam-

aged regulator

1.  Residues from manufacturing 

processes

2.  Not enough air

3.  Excessive supply pressure dam-

aged regulator

1.  Improper log placement

2.  Air holes at burner inlet blocked

3.  Burner flame holes blocked

1.  Metal expanding while heating or 

contracting while cooling

                      REMEDY

1.  Check that connectors are secure 

on module

2.  Contact local gas company
3.  Clean ODS/pilot (see Care and 

Maintenance, page 18)

4.  Replace thermocouple
5.  Contact dealer

1.  Clean burner (see Care and 

Maintenance, page 18) or replace 
burner injector

2.  Contact local gas company
3.  Reconnect leads (see wiring dia-

gram)

4.  Replace batteries

1.  Contact local gas company
2.  Clean burner (see Care and Main-

tenance, page 18)

1.  Clean burner injector (see Care 

and Maintenance, page 18)

2.  Replace gas regulator

1.  Problem will stop after a few hours 

of operation.

2.  Check burner for dirt and debris. If 

found, clean burner (see Care and 
Maintenance, page 18)

3.  Replace gas regulator

1.  Properly place logs (see 

Log 

Placement

, page 13)

2.  Clean out air holes at burner inlet. 

Periodically repeat as needed

3.  Remove blockage

1.  This is common with most heat-

ers. If noise is excessive, contact 

qualified service technician.

Summary of Contents for SSU220RHL-GB

Page 1: ... PERSONAL INJURY OR LOSS OF LIFE Do not store or use gasoline or other flammable vapors and liquids in vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your...

Page 2: ...d warnings carefully before starting installation Failure to fol low these instructions may result in a possible fire hazard and will void the warranty PRODUCT SPECIFICATIONS MODEL NO SSU220RHL GB SSU220RHN gB Btu Variable 22 000 22 000 Gas Type LP Gas Natural Gas Ignition Automatic or Electronic Automatic or Electronic Manifold Pressure 8 W C 3 W C Inlet Gas Pressure In of water Maximum 14 in 10 ...

Page 3: ...n monoxide poisoning may lead to death WARNING When used without fresh air heater may give off CARBON MONOXIDE an odorless poisonous gas DO NOT INSTALL HEATER UNTIL ALL NECESSARY PROVISIONS ARE MADE FOR COMBUSTION AND VENTILATION AIR CONSULT THE WRITTEN INSTRUCTIONS PROVIDED WITH THE HEATER FOR IN FORMATION CONCERNING COMBUSTION AND VENTILATION AIR IN THE ABSENCE OF INSTRUCTIONS REFER TO THE NATIO...

Page 4: ...her than the type indicated on the rating plate 2 Do not place Propane LP supply tank s inside any structure Store Propane LP supply tank s outdoors 3 If you smell gas Shut off gas supply Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you ...

Page 5: ... off and unplug heater and let cool before servicing Only a qualified service person should service and repair heater 17 Operating heater above elevations of 4 500 feet could cause pilot outage 18 Do not operate heater if any log is broken Do not operate heater if a log has a chip dime sized or larger 19 To prevent performance problems do not use Propane LP fuel tank of less than 100 lbs 46 kg cap...

Page 6: ...e doorless passageways or ventilation grills between them Unusually Tight Construction The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation How ever in buildings of unusually tight construction you must provide additional fresh air Unusually tight construction is defined as construction where Walls and ceilings exposed to the outside atmosphere ha...

Page 7: ...dequate combustion and ventilation air by one of the methods described in the National Fuel Gas Code ANSI Z223 1 NFPA 54 Air for Combustion and Ventilation or applicable local codes Ventilation Air From lnside Building This fresh air would come from an adjoining unconfined space When ventilating to an adjoining unconfined space you must provide two permanent openings one within 12 inches of the ce...

Page 8: ...n lnc 1 Batterymarch Park Quincy MA 02269 9101 State of Massachusetts The instal lation must be made by a licensed plumber or gas fitter in the Common wealth of Massachusetts Sellers of unvented propane or natural gas fired supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit In the state of Massachusetts unvent ed propane or natural gas fired space ...

Page 9: ...u have a central heating system you may run the system s circulating blower while using heater This will help circulate the heat throughout the house In the event of a power outage you can use this heater as your primary heat source IMPORTANT Installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture See Air for Combustion and Ventilation pages 6 and ...

Page 10: ...h when connecting into gas piping and or fittings CAUTION Use pipe joint sealant that is resistant to gas PROPANE or NATURAL GAS Clearances To Combustibles Carefully follow the instructions below This stove is a freestanding unit designed to set directly on the floor IMPORTANT You must maintain minimum wall and ceiling clearances during installation The minimum clearances are shown in Figure 4 Mea...

Page 11: ...ater valves We recommend that you install a sediment trap in supply line as shown in Figure 7 Locate sediment trap where it is within reach for cleaning Install in piping system between fuel supply and heater Locate sediment trap where trapped matter is not likely to freeze A sediment trap traps moisture and con taminants This keeps them from going into heater controls If sediment trap is not inst...

Page 12: ...or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Figure 8 2 Pressurize supply piping system by either using compressed air or opening natural supply tank valve 3 Check all joints from gas meter to equipment shutoff valve see Figure 9 Apply mix ture of liquid soap and indicates to gas joints Bubbles forming show a leak 4 Correct all leaks at once Pressure Testing Heater Gas Connect...

Page 13: ...soot see under Connecting to Gas Supply IMPORTANT It is very important to install the logs exactly as instructed Do not modify logs Use only logs supplied with heater Make sure log sits flat on firebox floor IMPORTANT Make sure logs do not cover any burner ports see Figure 10 Figure 10 Installing Log Set Top View FIG 13 STEP 2 Install log 2 onto the two slots in the middle plate FIG 11 FIG 12 STEP...

Page 14: ...r gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department A B Figure 18 Manual ON OFF Button Location With access panel removed Figure 19 On Off Switch Use only your hand to push controls Never use tools If the appliance does not operate don t try to repair it call a qualified service technician or gas supplier Forc...

Page 15: ...ere are four DIP buttons in the remote control if you want to change the identify code the detail of operation as following Open the cap of the remote control take the battery there are four DIP switch see figure 21 and you can change the state of the remote control by the object for hard and thin long and change the four DIP switch then install the battery close the cap Insert the end of the pape...

Page 16: ...er is operated after connecting the gas supply the control knob should be depressed for about thirty 30 seconds This will allow air to bleed from the gas system LOCKING REMOTE CONTROL child proof 1 Key press locking Press button a symbol will appear on the LCD 2 Key press unlocking Press button the symbol will disappear on the LCD OPERATING FAN Press button for desired fan operation ON Blower will...

Page 17: ...s above top of logs More Than 8 inches above top of logs 7 With Control Knob pressed in push and release the ignitor button This will light the pilot If needed keep pressing ignitor button until pilot lights 8 Keep Control Knob depressed for ten 10 seconds after lighting pilot If pilot goes out repeat steps 6 7 and 8 9 Turn counterclockwise to ON position Do not operate between locked positions TO...

Page 18: ...ND PILOT AIR INLET HOLE We recommend that you clean the unit every 2 500 hours of operation or every three months The primary air inlet holes allow the proper amount of air to mix with the gas This provides a clean burning flame Keep these holes clear of dust dirt lint and pet hair Clean these air inlet holes prior to each heating season Blocked air holes will create soot We recommend that you cle...

Page 19: ...lot flame comes out of the pilot assembly see Figure 31 With the unit off lightly blow air through the air inlet hole You may blow through a drinking straw if compressed air is not available MAIN BURNER Periodically inspect all burner flame holes with the heater running All slotted burner flame holes should be open with yellow flame present All round burner flame holes should be open with a small ...

Page 20: ... OFF is pressed Spark at ODS pilot but no ignition POSSIBLE CAUSE 1 No power to heater 2 No battery in remote control or battery isn t correctly oriented 3 ON OFF switch not ON 4 Wire is damaged or loose 5 Pilot electrode position is not cor rect 6 System halt 1 Gas supply turned off or equip ment shutoff valve closed 2 Air in gas lines when installed 3 Depleted gas supply 4 ODS pilot is clogged 5...

Page 21: ...dam aged regulator 1 Improper log placement 2 Air holes at burner inlet blocked 3 Burner flame holes blocked 1 Metal expanding while heating or contracting while cooling REMEDY 1 Check that connectors are secure on module 2 Contact local gas company 3 Clean ODS pilot see Care and Maintenance page 18 4 Replace thermocouple 5 Contact dealer 1 Clean burner see Care and Maintenance page 18 or replace ...

Page 22: ...om furniture pol ish wax carpet cleaners etc turn into white powder residue 1 Heater is burning vapors from paint hair spray glues etc See IMPORTANT statement at begin ning of troubleshooting 2 Gas leak See WARNING state ment at beginning of troubleshooting 1 Not enough fresh air is available 2 Low line pressure 3 ODS pilot is partially clogged 1 Gas leak See WARNING state ment at beginning of tro...

Page 23: ...e number on the front of this manual When contacting customer services have ready Your name Your address Model and serial numbers of your heater How heater was malfunctioning Type of gas used Propane LP or Natural gas NG Purchase date Usually we will ask you to return the defective part to the factory PARTS NOT UNDER WARRANTY Contact authorized dealers of this product If they can t supply original...

Page 24: ...1 8 NRV81FI L S 8 Regulator 1 9 GCRMB2 Control Box Assembly 1 1 10 RG01 1T Remote Control 1 1 11 GCRMA19 Ignitor 1 1 12 GCRRC3 Receiver Assembly 1 1 QTY Part Number Description Key NO E MSHJ SSU220RHN GB SSU220RHL GB This list contains replaceable parts for your heater When ordering replacement parts follow the instructions listed under Replacement Parts on page 23 of this manual PARTS LIST ...

Page 25: ... SLU35A101C 01 Rear Panel 1 1 5 SLU35A106C 01 Louver Assembly 1 1 6 SLU35A200 Firebox Assembly 1 1 7 SLU35A108C 01 Bottom Panel 1 1 8 SLU35A116A 01 Control panel 1 1 9 SSU220R201 Burner Pan 1 1 10 SLU35A132 Door Hinge Mount Bottom 1 1 11 SLU35A131 Door Hinge Mount Top 1 1 12 SLU35A105C L R Panel Assembly 2 2 13 SSU220R500 Log Assembly 1 1 14 SSU220R501 Log 1 1 1 15 SSU220R502 Log 2 1 1 16 SSU220R5...

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