www.usaprocom.com
200233-01B
24
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Heater produces un-
wanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 20.
2. Gas leak. See
Warning State-
ment
on of page 20.
3 Low fuel supply.
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 15).
3. Refill supply tank (Propane/
LP models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see
Care
and Maintenance
, page 19).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See
Warning
Statement
on page 20.
2. Control valve is defective.
1. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 15).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to
Air for Combus-
tion and Ventilation
require-
ments, page 6.
SERVICE HINTS
When Gas Pressure Is Too Low
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
ProCom Heating, Inc. at 1-866-573-0674.
When calling, please have your model and serial numbers of your heater ready.
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (pro-
pane/LP units only)
You may feel your gas pressure is too low. If
so, contact your local gas supplier.
