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Inspection or Repairs:
If this Product needs to be
inspected or repaired, please use the Horizon Online Repair
Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Repair Request is available at www.
horizonhobby.com http://www.horizonhobby.com under the
Repairs tab. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When
calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where
you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list
of the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
Notice: Do not ship batteries to Horizon. If you
have any issue with a battery, please contact the
appropriate Horizon Product Support office.
Warranty Inspection and Repairs:
To receive
warranty service, you must include your original sales
receipt verifying the proof-of-purchase date.
Provided
warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Repairs:
Should your repair not
be covered by warranty the repair will be completed
and payment will be required without notification or
estimate of the expense unless the expense exceeds
50% of the retail purchase cost.
By submitting the item
for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You
must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for inspection or repair,
you are agreeing to Horizon’s Terms and Conditions
found on our website under the Repairs tab.
Country of
Purchase
Horizon Hobby
Address
Phone Number/ Email
United States
Horizon Service Center
(Electronics and engines)
Horizon
Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
United
Kingdom
Horizon Hobby
Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS, United Kingdom
+44 (0) 1279 641 097
Germany
Horizon
Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 (0) 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
France
+33 (0) 1 60 47 44 70
