Questions or Assistance
For questions or assistance, please direct your
email to [email protected],
or call 877.504.0233 toll free to speak to a
service technician.
Inspection or Repairs
If your product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon Hobby, Inc. is
not responsible for merchandise until it arrives and
is accepted at our facility. Include your complete
name, address, phone number where you can be
reached during business days, RMA number, and a
brief summary of the problem. Be sure your name,
address, and RMA number are clearly written on
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Providing warranty conditions have been met,
your product will be repaired or replaced free of
charge. Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and
the expense exceeds 50% of the retail purchase
cost, you will be provided with an estimate advising
you of your options. You will be billed for any
return freight for non-warranty repairs. Please
advise us of your preferred method of payment.
Horizon Hobby accepts money orders and cashiers
checks, as well as Visa, MasterCard, American
Express, and Discover cards. If you choose to pay
by credit card, please include your credit card
number and expiration date. Any repair left unpaid
or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly.
Electronics and engines requiring inspection
or repair should be shipped to the following
address (freight prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring inspection or
repair should be shipped to the following
address (freight prepaid):
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Limited Warranty and Limits of Liability (continued)
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