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Altus Brands, LLC
6893 Sullivan Road
Grawn, MI 49637 USA
1-800-891-3660 (USA/Canada)
[email protected]
FCC NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into
an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Shielded interference cable must be used with
the equipment in order to comply with the limits for a digital device pursuant to Subpart B of Part 15 of FCC Rules. Speci cations and designs are subject to change without any notice or
obligation on the part of the manufacturer. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation. Please note that changes or modi cations not expressly approved by the party responsible for compliance
could void the user's ability to operate.
LIMITED WARRANTY
Pro Ears's warrants this product to the original purchaser to be free from defects in materials and
workmanship, under normal use and conditions for a period of one year parts/90 days labor from the
date of the original purchase.
Under this warranty, this unit will be replaced or repaired at our option, without charge for parts or labor,
excluding batteries, for a period of 3 years after the purchase. After 3 years, the cost of labor with
Shipping/Handling and Insurance of $49.95 is the customer's responsibility.
This warranty is void if any of the following occur:
1.
The warranty card was not sent in at the time or purchase
2.
The unit is not owned by the original purchaser at the time of the warranty claim
3.
The unit has been tampered with, opened or punctured
4.
The unit has been immersed in water or other liquids, allowed to be lled with dirt or dust, or
otherwise physically abused
5.
The 3 year limited warranty has expired
This shall be the exclusive written warranty of the original purchaser and neither this warranty or any
other warranty, expressed or implied, shall extend beyond the 3 year period listed above. In no event
shall Altus Brands, LLC be liable for consequential damages, consequential property damage, or
consequential personal injury. (Some states do not allow limitations on implied warranties or
exclusions of consequential damages, so that these restrictions may not apply to you). This warranty
gives you speci c legal rights, and you may have other rights, which vary from state to state.
#
Pro Ears Silver 22
Serial #: Date of Purchase:
Name:
Address:
Phone:
WE’D LOVE TO HEAR FROM YOU!
Pro Ears was founded in 1992 by an avid shooting sports competitor and
was one of the rst companies to introduce electronic hearing
protection. Designed for competitive shooters, Pro Ears has always
focused on providing the lightest weight and the highest quality sound
possible. Superior technology, performance and customer service are
the reasons more competitive shooters choose Pro Ears. As production
has moved from a garage in Arizona to a to the current 30,000 square
foot production facility in Michigan, one tenant has remained the same,
produce the best product we can design and support it with excellent
service. Performance, Comfort, Reliability – that's Pro Ears. Proudly a
veteran owned family business
If you are as happy with your purchase as we expect you will be, please
take the opportunity to write a review at
or at any
retailers site from whom you purchased the device. We really appreciate
the trust you have placed in our company!
Return this bottom portion to: Altus Brands. 6893 Sullivan Road Grawn, MI 49637 or you can register your product online at
www.proears.com
No sound
Check the batteries. While we actually receive a low number of
Warranty returns, over half of the units returned are battery related.
Please make sure the batteries are the correct 'AAA' Size, 1.5 volt are
in good working order, and are facing in the proper direction. The
spring end in the battery box is the negative end of the battery (as
marked in the battery box). Many of the battery problems occur
when using bad batteries
Sound is intermittent
Batteries are weak or not properly seated in the battery holder.
Replace the batteries.
Sound is not clear or is distorted
Batteries are weak. Replace the batteries.
Noise attenuation has decreased
The cups need to t securely around your ear to obtain maximum
noise attenuation. The ear seal material used in all PRO EARS is
designed for maximum comfort and effectiveness. Like a set of
high speed tires on a racing car, these high performance ear seals
need to be replaced periodically to maintain their effectiveness. If
the ear seal feels rough or is cracked, replace immediately. Hair or
eye glasses can create a gap between the ear seal and the head.
The ear seal is designed to limit the impact of wearing glasses but
cannot eliminate the gap. Try wearing glasses with thinner or atter
stems. Good headband compression is also necessary for a proper
t. Our headbands are designed to provide sufficient compression
to be effective but not too much compression to cause headaches.
Over time the headband can stretch out and may need to be
replaced.
Moisture entered the electronics compartment
All circuit boards are sealed against moisture during the
manufacturing process however, this is an electrical device and all
effort should be made to protect against exposure to excessive
moisture from rain, snow, etc. Should the unit be exposed to
moisture it will be necessary to allow the unit to dry overnight,
naturally. If this is done, the unit should work normally once fully
dried.
CAUTION:
NEVER DRY YOUR PRO-EARS UNIT WITH AN
ELECTRONIC HAIR DRYER OR OTHER ARTIFICIAL MEANS. THIS
COULD RESULT IN DAMAGE TO THE UNIT! IF your PRO EARS do not
resume normal operation contact our Service Department for
assistance.
If, after reviewing the troubleshooting information provided above,
you still have a question about your PRO EARS, please call our
Service Department at
800-891-3660
between 8:30AM-5:00PM
EST, or send an email to
. Many times it is
possible to rectify your problem over the phone. However, if it is
necessary to return the unit(s), you will be given an RMA number
for return. Because of the low rate of repairs/returns, your PROEARS
will normally be repaired and shipped back to you within 72 hours
of receipt. Please see the Warranty section to ascertain what repairs
are covered without cost.
TROUBLESHOOTING (CONT’D)
