13
AFTER SALES SUPPORT
AU 1300 777 137 NZ 0800 824 556 [email protected]
The service centre representative will assess the claim. If:
1. There is a minor fault, they can offer either a replacement spare part,
replacement unit, repair or other suitable remedy.
2. There is a major fault, they can offer a replacement, repair or suggest you return
to the store you purchased it from for a full refund.
NOTE:
A request for compensation will need documentary evidence of the loss
or damage suffered. It will also need to be evidenced that such a loss was a
reasonably foreseeable result of a failure by Uncle Bill’s to comply with a consumer
guarantee under the Australian Consumer Law.
3. The product was damaged through abnormal use, no refund or repair can be
offered.
If the product needs to be returned and all the warranty criteria has been met, the
consumer is to return the product to the place of purchase (along with their proof of
purchase) and all costs involved with this will be the responsibility of the consumer.
Our sales and service centre has been set up to provide assembly assistance,
technical support, replacement parts and accessories, and to efficiently handle all
warranty related matters. Please note upon receiving your warranty claim our Service
Centre will send, via post or email, a repair and refurbished goods or parts notice.
If you require an alternative format of this instruction manual such as website, DVD or
by email please contact [email protected] to obtain a copy.
SERVICE CENTRE
Contact details and hours of operation.
Phone: 1300 777 137
Email: [email protected]
9:00am – 4:30pm (AEST) Monday to Friday (excluding Public Holidays)
9:00am – 3:00pm (AEST) Saturday
This product is warranted and imported by:
Uncle Bill’s (Australia) Pty Ltd
48B Egerton Street
Silverwater NSW 2128, Australia
Phone: 02 8799 3500
Item: IA1864A
Warranty Information (cont.)
