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CONNECTING YOUR WIRELESS NETWORK
Primus clients do not need to configure wireless security on the wireless gateway; the
gateway is already set up with a unique security key. You will be prompted to enter a
WPA key when attempting to connect a laptop or other device to the wireless network;
the WPA key can be found on the bottom of your gateway. Please note the USB port
on the left side of the gateway is functional, however Primus does not support
its features.
TG582/585 Wi-Fi Home Gateway
Quick Install Guide
IMPORTANT! Use the following credentials to connect to your wireless network
The following information is found on the bottom of your gateway, as shown in the
image above.
Wi-Fi Name / Wi-Fi SSID: SmartRG_XXXX
Your Wireless Network Name is the “Network Name”.
Wi-Fi Password:
The Password for your Wireless Network is the “Wireless Key”.
Please note: the Wi-Fi Password is case sensitive.
TIPS TO GET THE BEST WI-FI SIGNAL
1.
Place the gateway in a central location.
2. Avoid surrounding the gateway with metal objects.
3. Try to place the gateway away from any concrete or brick walls.
4. Avoid placing the gateway next to a microwave or wireless home phone.
5. Position the gateway up high.
USEFUL LINKS
Manage Your Account
With Primus e-Care you can simply and conveniently manage your Primus account
online in a safe and secure environment 24 hours a day, 7 days a week. Update your
personal information, view your account balance, pay your bill online and much more!
To log in or register, visit
ecare.primustel.ca
.
Technical Support
For general support for your Internet and email services please visit our support website
support.primus.ca
.
Thank you for choosing Primus.
