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OPERATING INSTRUCTIONS

FEATURES

DISPENSING COLD WATER

1. Water will take approximately 1 hour after initial 

set up to become completely chilled. Cooling light will 

turn off once the water has been fully chilled.

2. Press drinking glass or container against the paddle 

beneath the blue circle to dispense cold water. Release 

to stop dispensing.

DISPENSING HOT WATER

1. Water will take approximately 12 minutes after initial 

set up to reach its hottest temperature. Heating light will 

turn off once the water has been fully heated.

2. This water dispenser is equipped with a child safety 

feature in order to prevent inadvertent dispensing. To 

enable dispensing of hot water, press and hold the red 

lock button then press mug or container against the 

paddle directly beneath the red lock button. 

CAUTION: 

This unit dispenses water at temperatures that can cause severe burns. 

Avoid direct contact with hot water. Keep children and pets away from the unit while 

dispensing. Never allow children to dispense hot water without proper and direct 

supervision. Disable the heating feature by switching the heating convenience switch 

on the back of the unit to the off position or unplug the unit.

REPLACING THE BOTTLE

When your bottle is empty, the empty bottle light will 

flash. To prevent freeze-up or over-heating, the 

dispenser will not heat or cool water when the bottle 

light is flashing. Replace the bottle as soon as possible to 

re-enable cooling and heating.

1. Open dispenser cabinet door and slide empty bottle out 

of cabinet.

2. Remove probe assembly from the empty bottle and 

place it on the probe hanger.

3. Set empty bottle aside.

4. Remove the entire plastic cap from the new bottle.

5. Place probe into the bottle and slide the collar down 

until it clicks into place. Press on the top of the probe 

until the tube touches the bottom of the bottle.

6. Slide the bottle into the cabinet and close the door.

For additional assistance or instructional videos for maintaining and operating your dispenser 

visit our customer support page at www.primowater.com or call us at 1-866-429-7566. 

Our US-based customer service team would be happy to help!

CONVENIENCE SWITCHES

 

– On/off switches for 

heating, cooling, and nightlight are located on the 

back of the dispenser.

EMPTY BOTTLE LIGHT

 

– Blinks red when the 

bottle is empty and needs to be replaced.

COOLING LIGHT

 

– Solid green when water is 

cooling. Light turns off when water is fully cooled.  

HEATING LIGHT

 

– Solid green when water is 

heating. Light turns off when water is fully heated.

POWER LIGHT

 

– Solid green when the dispenser is 

powered on. 

COLD WATER PADDLE CONTROL

 

– Press drinking 

glass or container against the paddle to dispense. 

Release to stop.

NIGHT LIGHT

 

– LED night light with on/off switch.

HOT WATER PADDLE CONTROL

 

with Child Safety 

Feature – Push red button and press mug or 

container against the paddle to dispense. Release 

to stop.

PROBE HANGER

 – Rest probe assembly on the 

hanger (located inside the cabinet door) to keep it 

clean while replacing bottles.

PROBE ASSEMBLY

 

– Probe pumps water from the 

bottle into the hot and cold tanks. 

DRIP TRAY

 

with Full Indicator – Removable and 

dishwasher safe. Red indicator rises when it’s 

time to empty.

WATER BOTTLE

 

– Not included. Uses 3-5 gallon 

bottles. Visit www.primowater.com to find 

Primo

®

 Water at a store near you.

ADJUSTABLE FEET

 

– 

Rotate the feet on the rear 

of the dispenser base to adjust and level.

CLEANING & MAINTENANCE

For best taste, performance, and hygiene: Clean your 

cabinet, controls, bottle probe and spout each time you 

replace your water bottle. Use a clean, soft cloth and 

food grade sanitizer or bleach. 

Empty and clean drip tray as needed. Visit 

www.primowater.com for detailed cleaning instructions.

LIMITED WARRANTY

 

Primo Water Corporation, (“Vendor”) warrants to the original purchaser

of this dispenser, and to no other person, that if this dispenser is

assembled and operated in accordance with the printed instructions

accompanying it, then for a period of two (2) years from the date of

purchase, all parts in such dispenser shall be free from defects in material

and workmanship. Vendor may require reasonable proof of your

date of purchase from an authorized retailer or distributor. Therefore,

you should retain your sales slip or invoice. The Limited Warranty

shall be limited to repair or replacement of parts, which prove defective

under normal use and service and which Vendor shall determine in its

reasonable discretion upon examination to be defective. Before

returning any parts, you should contact Vendor’s Customer Service

Department using the contact information listed below. If Vendor

confirms, after examination, a defect covered by this Limited Warranty

in any returned part, and if Vendor approves claim, Vendor will

replace such defective part without charge. If you return defective

parts, transportation charges must be prepaid by you. Vendor will

return replacement parts to original purchaser, freight or postage prepaid.

 

The Limited Warranty does not cover any failures or operating

difficulties due to accident, abuse, misuse, alteration, misapplication,

improper installation or improper maintenance or service by you or

any third party, or failure to perform normal and routine maintenance

on the dispenser, as set out in the User’s Manual. In addition, the

Limited Warranty does not cover damages to the finish, such as

scratches, dents, discoloration or rust after purchase.

 

The Limited Warranty is in lieu of all other express warranties. Vendor

disclaims all warranties for products that are purchased from seller

other than authorized retailers or distributors. AFTER THE PERIOD

OF THE TWO (2) YEAR EXPRESS WARRANTY, VENDOR DISCLAIMS

ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT

LIMITATION THE IMPLIED WARRANTIES OF MERCHANTA BILITY

AND FITNESS FOR A PARTI CULAR PURPOSE. FURT HER, VENDOR

SHALL HAVE NO LIABILITY WHATSOEVER TO PURCHASER OR ANY

THIRD PART Y FOR ANY SPECIAL, INDIRECT, PUNITIVE,

INCIDENTAL , OR CONSEQUENTIAL DAMAGES. Vendor assumes

no responsibility for any defects caused by third parties. This Limited

Warranty gives the purchaser specific legal rights; a purchaser may

have other rights depending upon where he or she lives. Some

jurisdictions do not allow exclusion or limitation of special, incidental

or consequential damages, or limitations on how long a warranty

lasts, so the above exclusion and limitations may not apply to you.

Primo Water Corporation 

Winston-Salem, NC 27101 

866-429-7566 

wwww.PrimoWater.com

© 2016 Primo Water Corporation

 

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