Primera Cyclone C-1000 User Manual Download Page 25

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Troubleshooting and Maintenance 21

Section 4: Troubleshooting &

Maintenance

A. TROUBLESHOOTING

Generally, when a malfunction or an abnormal condition

occurs, the READY LED will keep blinking and printing and

communication between the host and printer will stop.
After the problems have been solved, press CANCEL to

continue printing.

Problems with media

Blinking Indicators

READY and MEDIA

Possible

Problems

Solutions

Remarks

Missing gap

Check the media

If you use continuous

path

media, check your

Check the

application software

position of

and driver.

label sensor.

You should select

Continuous

Media out

Supply the media

roll

Media not

Install the media

installed

roll

Media jam

Fix the jam

If everything is OK, perform a label sensor calibration.

510172_r1.qxd 3/21/2001 6:25 PM Page 21

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Summary of Contents for Cyclone C-1000

Page 2: ...ons may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference...

Page 3: ...ter with Windows A Installing the Printer Driver 15 B How to Use the Driver 16 C Printing Labels 20 Section 4 Troubleshooting and Maintenance A Troubleshooting 21 B Maintenance 23 Appendix A Command L...

Page 4: ...iv All manuals and user guides at all guides com...

Page 5: ...ning Windows 95 98 Me 2000 and NT A wide variety of the most popular bar codes and 9 different fonts are also resident in the printer s internal memory for legacy applications in which a particular pr...

Page 6: ...o open the side access door to change ribbons and media The location should be as close as possible to your PC or terminal Consider the distance between host and printer for the communication cable se...

Page 7: ...R with printer driver software PrimaBar Label Design Software for Windows 95 98 Me 2000 NT and Operator s Manual in Adobe Acrobat pdf format An Adobe Acrobat Reader is also included on the CD R c Pow...

Page 8: ...operational status of the printer The READY indicator will remain lit except during the following conditions The printer is in PAUSE state A fault condition has occurred The MEDIA indicator will rema...

Page 9: ...again 1 Interrupts and Resets the settings deletes the current at E2PROM print job 2 Requests that the printer start again after an error has been solved Important It is highly suggested that you perf...

Page 10: ...d to your AC power source E CONNECTING THE PRINTER TO YOUR COMPUTER The printer is designed to be used with nearly any Windows based PC Operating systems supported are Windows 95 98 Me and Windows NT...

Page 11: ...ect the other side to the back of your computer at LPT1 LPT2 or the PARALLEL connector 3 Alternatively you can connect the printer with a serial cable to the RS232C port of your computer or terminal f...

Page 12: ...op bit Parity None Handshaking XON XOFF as well as Flow control RTS CTS Notes 1 It is not necessary to change any switches or send any commands for the parallel and serial port selection The printer c...

Page 13: ...n 2 Open the print head module by pushing the Head Latch toward the rear of the printer The print head module is spring loaded and will automatically open as soon as the head latch is disengaged Also...

Page 14: ...s be sure to remove the Label Feed Slot cover before loading media Fan fold media must be stacked neatly behind the printer 5 Move the Outside Label Guide to the outside of the printer to hold the max...

Page 15: ...e print head module by pushing the Head Latch toward the rear of the printer The print head module is spring loaded and will automatically open as soon as the Head Latch is disengaged Pull down the He...

Page 16: ...he core manually turn the rewind spindle twice You may also choose to use a small piece of tape to hold the leading portion of the ribbons to the ribbon core 7 If the media is already loaded raise the...

Page 17: ...is procedure is very important to perform upon initial installation and every time thereafter that the media type is changed Failure to do so will result in the gap and label empty detection being inc...

Page 18: ...L button 2 Turn on the power 3 The READY LED indicator will blink for few seconds then release the button 4 The READY LED indicator will stop blinking and stays lit 5 The following parameters automati...

Page 19: ...is the most convenient and easiest way to use the printer and is recommended for all new applications You will have the full range of TrueType fonts available to you for printing opening up literally...

Page 20: ...stem e g WIN98 Click OK Click OK again if necessary Select the communication port for the label printer For select LPT1 LPT2 or LPT3 for serial port select COM1 or COM2 After the related files have be...

Page 21: ...PT or ECP serial COM network port or file In most cases you should select ECP if it available If not select LPT If the communication port you select is serial not recommended due to slow data transfer...

Page 22: ...bel Orientation Set portrait or landscape according to the print direction Paper source Select one of the following items T T Media with Gap T T Media with Black Line T T Continuous Media D T Media wi...

Page 23: ...Peeler default Cutter Enabled a cutter is not currently available for the C 1000 or C 1000P Peeler Enabled Device Options Set the print speed The speed is from 1 to 4 IPS After the driver is installe...

Page 24: ...bel gap setting and heat settings are correct for your type of media Once these settings are correct selet Print from the program s File menu Enter the number of labels you wish to print in the Copies...

Page 25: ...press CANCEL to continue printing Problems with media Blinking Indicators READY and MEDIA Possible Problems Solutions Remarks Missing gap Check the media If you use continuous path media check your Ch...

Page 26: ...or error sensor thermal Other problems Blinking Indicator READY Possible Problems Solutions Remarks SERIAL IO Inconsistent baud Not for Centronics ERROR rate format or protocol between host and printe...

Page 27: ...ue your print jobs after any abnormal conditions have been fixed simply press the CANCEL button to restart the printer Make sure that the LED indicators are illuminated and not blinking and remember t...

Page 28: ...te The roller should be cleaned whenever you notice a build up of dust or label adhesives 3 Cleaning the media compartment Clean the media compartment with a soft cloth moistened with a mild detergent...

Page 29: ...he following commands are for Printer Programming Language A System Setting Commands These commands will cause related parameters to be saved in the permanent storage E2PROM The parameters will be sto...

Page 30: ...status and configuration of the printer Command Description Response Contents SOH Reset Y XOFF XON T SOH A Send a readable Y 8 bytes Y N CR status string byte 1 Y printer busy byte 2 Y paper out byte...

Page 31: ...TX Dxxxxxxx Memory dump xxxxxxx memory address in HEX value STX Exxxx Set copy count for stored label STX e Enable edge sensor STX F Feed a page STX fxxx Back feed from top position STX G Print stored...

Page 32: ...s n G F or L and memory status through RS232 details STX x Release file from printer memory Formatting Commands Command Description xxxx Set cut amount An Set print mode n 1 exclusive 2 transparent Cx...

Page 33: ...The formatting and editing commands should be grouped together leaded by STX L and ended by E command The parameter ranges from A to E 1 4 ips Editing Commands Commands Description rthveeeyyyyxxxx st...

Page 34: ...codes and if t is in the human readable text range A Z will be printed or a z according to the selected bar code type A Z or a z Text text data Such text data will be if t is in the printed according...

Page 35: ...de type M for Maxi code and P for PDF 417 Ccn dn just step string Counter declaration cn counter index dn digit number just L R C and N for field justification step step value Dp1 Heat setting p1 dens...

Page 36: ...gth p3 offset length Qw Set label width w label width Rx y Set origin point Sp1 Set print speed p1 speed value 2 4 U Print configuration UN Disable Error Report US Enable Error Report Vvn dn just stri...

Page 37: ...t is the rotation direction its value is from 0 3 4 nr is either N for normal printing or R for reverse printing 5 string is bracket by double quote marks e g text 6 Such commands will cause the print...

Page 38: ...rinter side is a female DB 9 Pin Direction Definition 1 In DSR 2 In RxData 3 Out TxData 5 Ground 6 Out DTR 7 Out RTS 8 In CTS 9 Out 5V Note Pin 9 is reserved for factory use only Do not connect this p...

Page 39: ...general as long as the data quantity is not too large or you use Xon Xoff as flow control there will be no problem at all Baud rate 2400 4800 9600 19200 and 38400 Data format always 8 data bits 1 star...

Page 40: ...17 Ground 5 In Data 4 18 NC 6 In Data 5 19 30 Ground 7 In Data 6 31 NC 8 In Data 7 32 Out Fault 9 In Data 8 33 36 NC 10 Out ACK 11 Out BUSY 12 Out PE C AUTO POLLING Both the serial and parallel ports...

Page 41: ...ON 1 A Q a q 2 STX 2 B R b r 3 XOFF 3 C S c s 4 4 D T d t 5 NAK 5 E U e u 6 ACK 6 F V f v 7 BEL 7 G W g w 8 BS 8 H X h x 9 9 I Y i y A LF J Z j z B ESC K k C FF L l D CR M m E SO RS N n F SI US O _ o...

Page 42: ...38 Fonts and Bar Codes for PPLA Appendix D Fonts and Bar Codes for PPLA Internal Fonts Fonts 0 8 have single symbol set Font 0 Font 1 Font 2 Font 3 All manuals and user guides at all guides com...

Page 43: ...Fonts and Bar Codes for PPLA 39 Font 4 Font 5 All manuals and user guides at all guides com...

Page 44: ...40 Fonts and Bar Codes for PPLA Font 6 Font 7 Font 8 All manuals and user guides at all guides com...

Page 45: ...nt 9 ASD smooth font set includes 8 symbol sets USASCII UK German French Italian Spanish Swedish and Danish Norwegian The sizes are 6 8 10 12 14 and 18 points 4 points 6 points 8 points 10 points All...

Page 46: ...42 Fonts and Bar Codes for PPLA 12 points 14 points 18 points All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 47: ...Fonts and Bar Codes for PPLA 43 Roman 8 ECMA 94 All manuals and user guides at all guides com...

Page 48: ...44 Fonts and Bar Codes for PPLA PC PC A All manuals and user guides at all guides com...

Page 49: ...Fonts and Bar Codes for PPLA 45 PC B Legal All manuals and user guides at all guides com...

Page 50: ...46 Fonts and Bar Codes for PPLA Greek Russian All manuals and user guides at all guides com...

Page 51: ...Fonts and Bar Codes for PPLA 47 Internal Bar Codes This PPLA supports 20 one dimensional bar codes and 2 two dimensional bar codes All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 52: ...48 Fonts and Bar Codes for PPLA All manuals and user guides at all guides com...

Page 53: ...Fonts and Bar Codes for PPLA 49 All manuals and user guides at all guides com...

Page 54: ...50 Fonts and Bar Codes for PPLA All manuals and user guides at all guides com...

Page 55: ...ulation Each has 6 eight bit and 9 seven bit symbol sets Font 5 does not contain any lower case characters 8 bit symbol sets code page 437 850 852 860 863 and 865 7 bit symbol sets USA British German...

Page 56: ...52 Fonts and Bar Codes for PPLB Symbol Set All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 57: ...Fonts and Bar Codes for PPLB 53 All manuals and user guides at all guides com...

Page 58: ...54 Fonts and Bar Codes for PPLB All manuals and user guides at all guides com...

Page 59: ...Fonts and Bar Codes for PPLB 55 Internal Bar Codes The PPLB supports 26 one dimensional bar codes and 2 two dimensional bar codes All manuals and user guides at all guides com...

Page 60: ...56 Fonts and Bar Codes for PPLB All manuals and user guides at all guides com...

Page 61: ...e OD 3 in 75mm ID 1 in 25mm IO Interface RS 232 serial and Centronics parallel ports Auto polling for both ports Dimension 9 8 W x 16 D x 10 2 H 250mmW x 410mmD x 260mmH Weight 26 8 lbs 12kg Electrica...

Page 62: ...hese programming languages enable your host to communicate with the label printer and perform many functions Printer Programming Language A PPLA Specification General fonts 7 alpha numeric fonts OCR A...

Page 63: ...tish German French Danish Italian Spanish Swedish and Swiss Soft fonts Downloadable soft fonts Font expandability 1x1 to 24x24 Bar code types Code 39 checksum Code 93 Code 128 subset A B C Codabar Int...

Page 64: ...1 Maintenance 23 24 Parallel Data Connection 6 7 Power 6 PPLA Command Set 25 30 PPLB Command Set 33 Printer Driver Installing and Using 15 19 Printing Labels 20 Resetting the Printer 5 14 Ribbons Load...

Page 65: ...All manuals and user guides at all guides com...

Page 66: ...Printed in the United States of America P N 510172 All manuals and user guides at all guides com a l l g u i d e s c o m...

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